Everybody hates banks and TalkTalk

27 September 2012

TalkTalkComplaining is what Brits are good at and today, the things sticking in the craw are banks and broadband, specifically, all the banks and TalkTalk.

For the third year running, TalkTalk topped the broadband complaints list with most people sick to the back teeth about billing issues and woeful customer service. Ofcom have previously fined TalkTalk £3million for incorrectly billing customers for services they never received. It looks like Ofcom will be having more words with the rubbish provider.

A TalkTalk spokesman said: "We recognise that there is still work to do and we are continually pushing through improvements. Technical faults are fixed faster, more support is being offered when customers move house, and our online support system, which now accounts for 70 per cent of customer contacts, is being further enhanced."

And over in the world of finance, complaints are up by 59%. There's still a backlash over missold PPI as well as banking, home finance, insurance, life assurance and pensions issues too. PPI complaints were up 129%, which in real money, is a total of 2.2 million in a half-year.

The FSA report is based on data the banks have reported to the watchdog in their regular complaints returns.

TOPICS:   Complaints   Banking   Debt


  • Fred S.
    Honestly - how many of those "complaints" about PPI were genuine rather than people realising they could fleece a few thousand pounds out of the banks for no effort? I'm willing to bet that it was a minority.
  • Haggis
    @ Fred Smith I think you'll find that the entire PPI debacle was due to the banks unlawfully fleecing customers.
  • Shifty n.
    Fred smith sounds like a banker.....Fred you know banker sounds like w**ker

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