Customer rage growing against hapless Yodel

25 August 2012

yodel Yodel made it into the semi-finals of Bitterwallet’s Worst Company Of 2011 contest and it looks as though things aren’t getting any better for them. It seems that there is ‘mounting consumer backlash’ over what Yodel (formerly HDNL) believe is an acceptable excuse for a delivery service.

There have been more than 5,000 anti-Yodel gripes on Amazon’s online forums, pleading with the retail behemoth to dump Yodel as their delivery company. Meanwhile, others have taken to The Twitter and The Facebook as they spew bile about Yodel’s shoddy work.

The delivery company is also used by Tesco, Argos and Boots, although the fact that Mothercare and Matalan have stopped using them in recent weeks could be the beginning of a trend - John Lewis stopped using Yodel at the end of last year, almost certainly as a result of reading the Bitterwallet poll. Ahem.

Among the recurring whines from Yodel victims are low-quality tracking info, dog-rotten customer service (including unanswered phone calls and emails) and items being left in inappropriate places in crappy weather.

Adam Smith, a Yodel spokesface, told the Guardian: “We are listening to what we hear from individual cases and using that to inform our wider work as a business," Smith said. "We recognise we need to improve and have made some significant changes.”

OKAY! So it’s all going to be cool then? Great – glad we’ve sorted that. On with the weekend…

TOPICS:   Complaints

16 comments

  • Marge
    Yep - I've just added to the complaints to Amazon. My first order arrived damaged and unusable and incidentally I returned it by the cheapest method available costing me £12.30 & was offered a refund of only £10 on the postage. The second attempt at ordering has been laughable. Tracking on the Yodel site is intermittently available and a phone call resulted in some hilarious excuses: "The driver was turned back by 'men in uniform'" "The road was blocked" - this is London. There are alternative ways the satnav will show you? I'm guessing that there was an Alien invasion that weekend resulting in mind control, robots in uniforms and roads blocked by spacecraft, however I didn't notice any of these as I drove around the area myself. And finally the 'don't worry madam your delivery is now booked for tomorrow morning' ploy resulting in a wasted morning. Ah well back to the Twitter, the refuge of the enraged and helpless.
  • Avon B.
    I thought Yodel's ambulance-chasers had leaned on twitter to remove the critical threads?
  • Meow
    Argos, Very and Amazon etc. won't be getting my custom whilst Yodel are their carriers unless the package fits through my letterbox. Though I did get a very smooth next-day delivery from Amazon the other via "CitySprint" carriers. (I thought it would come by Royal mail as it was only a HDD enclosure)
  • craig
    i work for royal mail and when its raining so many times i seen them put parcels outside of doors not under cover in rain. infact once i seen them do it with a photobox parcel,left out in rain. i gave it to a neighbour to look after
  • David A.
    They are simply crap. Had a delivery sat on a van all this week and paid £7 for the privledge. Two attempted deliveries apparantly to a 24hr manned reception who never saw a sign of them. Yodel use third party companies to do the actual deliveries which seems to be half the issue. Don't bother calling them, they never seem to answer phones. They have a couple of staff members manning their twitter account these days trying to be 'helpful' but prove to be pointless as they know no different to the detail you already have.
  • Marge
    I got a very fast email apology from Amazon who have now refunded the money for the original damaged goods - minus £2. They are apparently going to chase up Yodel. I will believe it when I see it. They also said they 'don't have the ability to assign specific carriers to a specific order or address' - in which case I suggest that if they want to continue getting custom they sack Yodel. They must know it makes sense. In the meantime I have just spent a lot of money with PC world that I might have spent with Amazon, because as you say Meow, unless it goes through the letterbox (or arrives wirelessly on my Kindle) I'm not buying from them again. There are still complaints on Twitter if you search Yodel.
  • Chewbacca
    Yodel are shit. Tossed a fucking bin over my 8ft fence, christ knows how it didn't get damaged. This was in the rain, thanks Yodel! They actually had to go through a neighbours back garden to get to mine, why they couldn't have just asked the neighbour I'll never know. Yodel, please die. You fucking bunch of cunts.
  • Anthony, T.
    Just as soon as we persuade Yodel to take up our "no win no fee" offer we're going to sue all you mothers for your scandalous comments about our most saintly of clients-to-be
  • Marge
    Thought you might like to hear today's excuse: "delay due to weather or natural disaster" Hey it's about 5 miles of London roads from Vauxhall to here... or has the Thames burst it's banks or something. Next: Being assailed by footpads?
  • JB
    Useless excuse for a 'service'. Sick of getting home from work to find another parcel left in plain view outside, or a card to say it's been left in my bin......which has been emptied with my parcel in it by the bin collectors. I'm beginning to think the company was set up by high street retailers to ensure we never shop online again!
  • dvdj10
    The company I work for owns / uses them and they are totally a shower of shite. The amount of abuse our CS team put up with due to their incompetence is staggering. They use a lot of agency drivers which is half the problem as they don't care because they only get paid when they deliver something, hence the reason why you'll find your parcel left in a bin, thrown over your fence, or just left outside your front door, in the rain, but don't worry someone will nick it anyway. We've actually had a complaint of a driver pissing on someones front door! (She was across the road at a neighbours and walked across when she saw him come to the house).
  • Marge
    Money well spent with PC World whose carrier Knowhow.com texted twice to confirm delivery date, phoned when 5 minutes away and delivered with a smile. They will also unpack and remove packaging, take away old appliance and even for a fee install the new one - to think I might have bought via Amazon at the same price and suffered the insult of Yodel. They amended 'weather or natural disaster' excuse to something more neutral, so I guess they are reading this. The government who are trying to drive down wages with more unemployment (Tory ideology since the year dot) should take note of the peanuts/monkeys effect demonstrated by Yodel and their pitifully paid drivers.
  • pauline
    i cannot believe these trump up compaints, former employee
  • Spencer
    rabble!!! rabble rabble rabble!
  • Gary
    I HAVE STOPPED USING ANY COMPANY THAT USES YODEL TO DELIVER (DELIVER THAT'S A JOKE) IT IS ABOUT TIME THIS SHODDY COMPANY WAS PUT OUT OF BUSINESS FOR GOOD SO CONSUMERS GET WHAT THEY ARE PAYING FOR. IF THE LIKES OF AMAZON CONTINUE TO USE YODEL THEY WILL END UP FOLLOWING SUIT AND GO BROKE AS THERE ARE THOUSANDS WALKING AWAY AND WILL CONTINUE TO DO SO AS LONG AS YODEL ARE IN ANY WAY INVOLVED.
  • kevin
    YODEL BUNCH OF FUCKING COWBOYS

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