Complaint about Santander? You're not the only one
Santander changed the face of UK banking by buying up many of our recognisable high street brands - Abbey, Alliance & Leicester and Bradford & Bingley - and taking over the dealings of over 25 million accounts.
How's that working out for people, then?
Quietly, in a long-since forgotten corner of the intermaweb, one of our posts on Santander has been amassing a steady stream of complaints from you, the ever-avid reader. Over 70 readers have vocalised their displeasure at the way the Spaniards are doing business in the UK, and six months on we've delved into the comments to discover what the issues are.
What are our avid Bitterwallet readers saying about Santander?
"I have some cash ISAs with Santander. Being ISAs, I don’t access the money in them day to day, I leave it there as an investment. When I did try to withdraw money from these ISAs I was told that the accounts had become moribund – ie semi-closed. I had to go into my local branch with various forms of paperwork and ID in order to get them to reactivate the accounts so I could access my own money." Theo
"My sister is with them and uses her card a lot online. Cheap books on Amazon get her card suspended every time, large payments are fine but penny books are a source of fraud, apparently. The card always works again by the 1st day of the following month - the bank have said that this should not be happening but it happens every month with no resolution in sight." Derek
"I was lured by the offer of the interest on their cuurent account. What a waste of time. Hassle, hassle, hassle - everything that could go wrong has. It took three attempts just to open the account – I should have taken the hint." David
"I have gone overdrawn by £1342 all because it takes four days to move money between accounts with Santander. No one told me it would take this long." Karen
"Santander have just upgraded my All and Leicester account! Now all my incoming standing orders have a simple reference number and I have no idea who they have come from. Previously they had a clearly named reference. When I asked how I was supposed to identify the payments, they said they could not help. So I now have no way of knowing who has paid me what – a complete disaster!" Michael
"I am trying desperately to get a business off the ground and the one thing that is holding me back is Santander." Monkey
"Awful, awful, awful. I’ve had dealings with various parts of the Santander empire, and they’re all equally bad. Ditched the lot of them now, and bank elsewhere." John
And there are many, many more. In short, nobody has appears to have had a postive experience of banking with Santander - even a member of staff, attempting to defend his position, ultimately apologised for the service provided. Are there any of you with a good word to say about them?