'Annoying' calls to be quashed
Have you been missold PPI? 17 times a day? If you have, you’ll be pleased to know that ‘annoying’ calls are about to be taken more seriously. A group of MPs are lobbying to change the threshold of what is considered a nuisance call – and crack down on cold callers - from kitchen company call centres to those infernal recorded messages.
As the current law stands, nothing can be done about any particular call centre until thousands of complaints have been received. But if the government change the law, if you complain about being annoyed by a cold caller, that information can be shared by a number of regulators, and your complaint can be dealt with more quickly.
A government source said: ‘At the moment, the calls have to be distressing, whereas if they are just annoying it doesn’t reach the bar which would allow action to be taken. If you lower the bar then annoying calls can have action taken against them.’
With 6 out of 10 people saying they don’t want to answer their own phones because of the problem, this might be a breakthrough - but it still relies on people actually complaining. At the moment only 17% of people actually make official complaints about annoying calls. Instead they absorb their rage and lash out in other ways, at friends, family, and in the comments section of websites.
Still, it might put the frighteners up Nev from the Call Centre, and that can only be a good thing.