Letting agent calls tenant "a bitch"

7 September 2015

A tenant was concerned and frustrated with her letting agent. Her alarm hadn't worked for 2 years, and given that a burglar had fallen from her block of flats in Manchester, after being Tasered by police, she was keen to get it sorted.

After chasing up this maintenance problem, with S&S Estates, Sarah Darlington got an unexpected response. They called her a "bitch".

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As you can see, someone at the agents copied her in on a message which said: “I'm not dealing with this bitch.”

Sarah told the MEN: "It is unbelievable. I would be fired on the spot if I acted that way in my job. Not only is it completely unprofessional but it also shows how they work in the office."

"The only thing I did was to send them a polite email asking them to fix the alarm. I did not deserve that treatment."

"After getting the message on Thursday night I found the company’s directors and emailed them as well as the manager – but all I got was a reply on Friday afternoon saying the complaint had been passed on."

"There was no apology, it’s disgusting."

She added: "They have always been rude but I never expected this. The block’s gate was broken for a while and I had my bike stolen, and every time I email them I get a stand-offish response. Also our boiler was on the blink for six months and wouldn't turn off but it took constant emails and about 11 visits from engineers to fix it. And when we moved in they said they had done a deep clean but the flat was filthy."

"But we love the place so we always just put up with it. In fact we have signed a two year contract in June so I don’t know what to do now."

S&S Estates have been approached for a comment, but they're saying nothing.

TOPICS:   Complaints   Consumer Advice   Home

2 comments

  • Itsfrothyman
    Burglar. Taser. Manchester. Broken gate. Stolen bike. Broken boiler. Filthy flat. "But we love the place" she says. FFS...
  • Father J.
    ^^what he said. Stupid bitch.

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