Complaints

complaints

Worm provokes fun Sainsbury's letters

Complaining is a fine art, and most people who have worked in the service industry know that being nice, and discrete, is a good way of getting what you want out of the bargain. Sometimes, messing about can be good too, provided you're deemed to be actually funny. Well, one lady called Leila Daly found…

Compensation struggle for Thomson delays

Huge numbers of holidaymakers who end up sitting through long delays with Thomson flights will find it nigh on impossible to get any compensation back, according to an investigation from Money Mail. They referred to the tour operator as "routinely weaselling out of paying legitimate claims for delays lasting three hours or more." They've reported…

How To... dispute a fine from the Dartford Crossing

Many drivers have referred to the Dartford Crossing as an absolute shambles, and a number of motorists have been fined for using the crossing when they've not even used it. It seems that the problems stem from licence plates being misread by the automated camera systems which are in place. Worse still, is that some…

Man finds cigarette butt in his sardines

A man called David Mason sat down to eat some sardines on toast. Then, giving a whole new meaning to the idea of smoked fish, he says he found a cigarette butt among his meal. Mason has bought a tin of Lidl own brand sardines in tomato sauce (45p, if you're wondering) and got stuck…

Restaurant tells someone to "f*ck off lady"

For the most part, complaining online, in public, is rather unseemly. However, sometimes, people feel like they've no other option and take to Facebook and Twitter for a moan. And so, to Jennifer Bennett who posted a complaint about a restaurant in Chorlton, Manchester. She'd booked a meal at a place called Lusitano, and when…

Anger at O2 and Tesco mobile fails

Are you a customer with O2 or Tesco Mobile? Have you found yourself spitting feathers and furious because your signal dropped out? How on Earth are you supposed to text people to tell them that you're just havin a glass of wine more like a bottle lol or that you're stayin in 2nite lol? Well,…

How To... get compensation for a train journey

We spoken about train compensation before on Bitterwallet, but the whole thing is still far too tricky. As the UK has a variety of different companies, that means a dizzying variation on the rules they have in place. If you're wanting reimbursement or compo from them, any help is worthwhile. One useful thing is that…

Costa coffee: now with added blood in your drink

In what might be great news for vampires, others may not be so pleased to hear that a customer at Costa coffee got a load of blood in their brew. That's right - a customer by the name of Janine Hughes bought a latte and found that it tasted a bit weird and, on inspecting…

Asda changes minimum spend on home deliveries to £40

There's going to be some furrowed brows and promises to shop elsewhere as Asda have changed the minimum spend terms & conditions for a home delivery. Previously, the minimum you spend was £25, meaning you could get a weekly shop delivered to you and not worry too much about your spuds growing tentacles and your…

Creme Egg recipe changed - probably a Jihad plot

As you may have found out, via those fantastically bright people at Fox News, Birmingham is a no-go area for people who aren't Muslims. You didn't hear about that? Click here to find out all about it. Just wait until Fox finds out that, nearby, they'll find the Black Country. Seeing as Cadbury is Birmingham,…

GearBest's customers are not happy

You may have seen GearBest knocking around, selling video games, gadgets, clothes and all that, but it looks like there's a lot of people that are desperately unhappy with them. One reader got in touch with us and said: "Ordered from Gearbest 4 items the promised 3-5 days when nothing came I emailed them they…

Catching a bus is trying at the best of times, what with them being largely grotty affairs with drivers who are a bit too generous with the brakes when you're stood up and set off before you've even got to your seat. Well, how about bus drivers going on mad rants and squaring up with…

Now TV say sorry for being so rubbish

Sky’s live streaming service Now TV, is not exactly popular with users at the moment. Customers have been left angry when the service cut out half way through someone having their knob chopped off with a sword in Game of Thrones, and there was a disastrous outage during the Premier League final stage, which caused…

Airport IT glitch causes punch ups

There’s nothing more invigorating than a fist fight with some airport officials is there? Well, a few ‘scenes’ broke out last night after a technical hitch took out the border control computers at all UK airports. At Gatwick, queues stretched for ‘miles’ and there was a smattering of violence as frustrated passengers were forced to…

Tesco store riddled with dirt and old ham

Tesco in Slough is filthy, and not in a good way. Customer Sylvia Tyler was browsing in the Slough branch of the store when she found that the shelves were covered in grime, crumbs and general detritus. When she asked the manager why they were in such a grotty state, she was told that the…