Complaints

complaints

How To... dispute a fine from the Dartford Crossing

Many drivers have referred to the Dartford Crossing as an absolute shambles, and a number of motorists have been fined for using the crossing when they've not even used it. It seems that the problems stem from licence plates being misread by the automated camera systems which are in place. Worse still, is that some…

Restaurant tells someone to "f*ck off lady"

For the most part, complaining online, in public, is rather unseemly. However, sometimes, people feel like they've no other option and take to Facebook and Twitter for a moan. And so, to Jennifer Bennett who posted a complaint about a restaurant in Chorlton, Manchester. She'd booked a meal at a place called Lusitano, and when…

Asda changes minimum spend on home deliveries to £40

There's going to be some furrowed brows and promises to shop elsewhere as Asda have changed the minimum spend terms & conditions for a home delivery. Previously, the minimum you spend was £25, meaning you could get a weekly shop delivered to you and not worry too much about your spuds growing tentacles and your…

GearBest's customers are not happy

You may have seen GearBest knocking around, selling video games, gadgets, clothes and all that, but it looks like there's a lot of people that are desperately unhappy with them. One reader got in touch with us and said: "Ordered from Gearbest 4 items the promised 3-5 days when nothing came I emailed them they…

Airport IT glitch causes punch ups

There’s nothing more invigorating than a fist fight with some airport officials is there? Well, a few ‘scenes’ broke out last night after a technical hitch took out the border control computers at all UK airports. At Gatwick, queues stretched for ‘miles’ and there was a smattering of violence as frustrated passengers were forced to…

Tesco store riddled with dirt and old ham

Tesco in Slough is filthy, and not in a good way. Customer Sylvia Tyler was browsing in the Slough branch of the store when she found that the shelves were covered in grime, crumbs and general detritus. When she asked the manager why they were in such a grotty state, she was told that the…

Currys dragged over coals by disgruntled staff on Twitter

A Twitter account has cropped up which is attacking Currys for the way staff are being treated. Anonymously run, the account sees current members of staff offering their opinions and, pleasingly, a huge amount of scurrilous allegations have been made against the retailer. The account yells about everything from sexism, to illegally low pay, to…

Ryanair charge woman £236 for a piece of paper

Ryanair are, quite obviously, a bunch of arseholes. If they could, they'd cram passengers into their planes until the inside of the aircraft looked like the compacted food cement in Elvis' colon when he died. Ostensibly, they're working toward operating a flying steel sausage that carries human pâté from airport to airport. Until then, they'll…

The UK's worst bank, Santander - are they getting it right yet?

There are a handful of topics and posts we receive comments on from avid readers on a weekly or near-daily basis. One of the most popular, and most consistent in terms of activity, is anything mentioning Spanish bank Santander. Since their move into the UK market, they've seemingly caused no end of angst amongst customers.…

There's something funny about The Money Club

The Money Club describes itself as "a one stop shop with a safe purchasing environment, to help members decide what to buy and what price to pay... is to help members buy at the price retailers buy their goods, rather than at the price retailers sell their goods." So it's essentially a cashback website, then,…

Santander Complaints? You're not the only one!

Santander changed the face of UK banking by buying up many of our recognisable high street brands - Abbey, Alliance & Leicester and Bradford & Bingley - and taking over the dealings of over 25 million accounts. How's that working out for people, then? Quietly, in a long-since forgotten corner of the intermaweb, one of…

Durham Tees Valley Airport to charge you simply for walking through the door

If you're planning on flying from Durham Tees Valley Airport, you'll love this. Soon, you'll have to pay a fee just to get through the doors. That's right! From November, adults will be charged £6 and children £2. Owner Peel Airports reckon that this fee is a way of safeguarding the future of the airport,…

Why there's more than meets the eye to Exclusive Eyes

There are times when we tie a neat bow around a story, thinking we've taken care of the job in hand, only to discover our avid readers have been furrowing away out of sight, digging up new revelations. This is one of them. And it's a doozy. Earlier in the year we ran a story…

Santander: Already annoying British savers

They may be pretty new to the British high street, but Santander have wasted no time at all in winding everyone up. A series of schoolboy errors and bad service has left people trying to stab themselves to death with those pens-on-chains. Of course, Santander took over Abbey, Alliance & Leicester and Bradford & Bingley…

Can We Still Trust The National Trust?

People, you should never assume anything. Ever. For example, never assume that you know how to correctly set up a mouse trap. Also, never assume that the pipe-smoking man you call Dad doesn't spend his Friday nights in a niche-appeal nightclub fannying about on Vermouth while dressed as Eartha Kitt. Likewise, if you're going to…