Complaints

complaints

How To... dispute a fine from the Dartford Crossing

Many drivers have referred to the Dartford Crossing as an absolute shambles, and a number of motorists have been fined for using the crossing when they've not even used it. It seems that the problems stem from licence plates being misread by the automated camera systems which are in place. Worse still, is that some…

Restaurant tells someone to "f*ck off lady"

For the most part, complaining online, in public, is rather unseemly. However, sometimes, people feel like they've no other option and take to Facebook and Twitter for a moan. And so, to Jennifer Bennett who posted a complaint about a restaurant in Chorlton, Manchester. She'd booked a meal at a place called Lusitano, and when…

Costa coffee: now with added blood in your drink

In what might be great news for vampires, others may not be so pleased to hear that a customer at Costa coffee got a load of blood in their brew. That's right - a customer by the name of Janine Hughes bought a latte and found that it tasted a bit weird and, on inspecting…

Asda changes minimum spend on home deliveries to £40

There's going to be some furrowed brows and promises to shop elsewhere as Asda have changed the minimum spend terms & conditions for a home delivery. Previously, the minimum you spend was £25, meaning you could get a weekly shop delivered to you and not worry too much about your spuds growing tentacles and your…

GearBest's customers are not happy

You may have seen GearBest knocking around, selling video games, gadgets, clothes and all that, but it looks like there's a lot of people that are desperately unhappy with them. One reader got in touch with us and said: "Ordered from Gearbest 4 items the promised 3-5 days when nothing came I emailed them they…

Catching a bus is trying at the best of times, what with them being largely grotty affairs with drivers who are a bit too generous with the brakes when you're stood up and set off before you've even got to your seat. Well, how about bus drivers going on mad rants and squaring up with…

Now TV say sorry for being so rubbish

Sky’s live streaming service Now TV, is not exactly popular with users at the moment. Customers have been left angry when the service cut out half way through someone having their knob chopped off with a sword in Game of Thrones, and there was a disastrous outage during the Premier League final stage, which caused…

Airport IT glitch causes punch ups

There’s nothing more invigorating than a fist fight with some airport officials is there? Well, a few ‘scenes’ broke out last night after a technical hitch took out the border control computers at all UK airports. At Gatwick, queues stretched for ‘miles’ and there was a smattering of violence as frustrated passengers were forced to…

Tesco store riddled with dirt and old ham

Tesco in Slough is filthy, and not in a good way. Customer Sylvia Tyler was browsing in the Slough branch of the store when she found that the shelves were covered in grime, crumbs and general detritus. When she asked the manager why they were in such a grotty state, she was told that the…

Currys dragged over coals by disgruntled staff on Twitter

A Twitter account has cropped up which is attacking Currys for the way staff are being treated. Anonymously run, the account sees current members of staff offering their opinions and, pleasingly, a huge amount of scurrilous allegations have been made against the retailer. The account yells about everything from sexism, to illegally low pay, to…

Lucy  

British Airways bog blunder

British Airways bog blunder

Oh dear, what can the matter be? Well, one poor lady got trapped in the lavatory – during take-off on a BA flight from Amsterdam to Gatwick. The plane was delayed by half an hour, but cabin crew were rushing around like BA flies, and the plane apparently moved away from the stand while passengers…

EasyJet wanted to eject customer off flight for snarky tweet

An EasyJet customer claims that the bargain airline threatened to stop him boarding a flight because he posted a pissy tweet about the company. Mark Leiser, who teaches and studies internet law at Strathclyde University, got the hump about a delayed flight from Glasgow to London, which made him miss a connection. Of course, the…

Disabled five year old refused entry to Tesco

Security guards may not be known for their subtlety and intelligence, but the meathead who stopped a disabled child from going into Tesco has taken idiocy to a whole new level. Sarah Francis and her autistic five year old son Mason, who suffers from a genetic disorder, was stopped from going into the supermarket in…

Lucy  

Kelloggs destroy Special K

Kelloggs destroy Special K

Curvaceous ladies in red swimming costumes will be weeping into their cereal bowls at the news that Kelloggs have sneakily changed their Special K recipe – and it’s Krap. For the first time in 30 years, the flavourless low fat rice wheat flakes have been tampered with, and they’re even worse than before. ‘THE FLAKES…

ASA roundup: Turning dogs into unicorns, Keira Knightley too sexy too early and feeding pets Christmas pudding...

We genuinely look forward to Wednesdays here at BitterWallet as it is the day which we get to take a look at what the British public have been complaining about for the past few weeks. Whilst some retailers are certainly deserving of a ticking off, we cant help but think some people might just have…