Virgin Media price hike - and what you can do
As we found out yesterday, it can be a rather lengthy affair trying to cancel your contract with Virgin Media.
There's more bad news too, as Virgin Media are set to put their prices up, saying that customers are looking at monthly bills that will cost (up to) £3.49 extra, a month, from November.
It depends what package you're signed up to, but price hikes will be between £1 and £3.49. This is the third price rise this year for Virgin Media customers, with the £1 increase in February, and the Virgin Mobile 1.6% rise in July.
The monthly fee for telephone customers is going up to £19.
Gregor McNeil from Virgin Media says: “Our customers are doing more online than ever before - data usage continues to grow by 60% every year."
"At Virgin Media our customers are getting more: faster broadband, an upgraded TV service including a greater choice of box sets and the only place where you can watch all the live footballing action from both Sky and BT Sport in a single package."
"We do everything we can to keep prices competitive while striking the balance with investing in more of what our customers want."
Virgin Media will be writing to customers this week, informing them of these charges.
What are customers going to be charged from November 1st?
The Virgin Media 'Broadband Solus package is going up by £2.99 a month, and the other main packages are increasing by £3.49 per month.
From November, the new prices are:
- Broadband Solus - new price £33.24
- Broadband and phone - new price £40.48
- Big Easy - new price £45.48
- Big Bang: new price £55.98
- Big Kahuna: new price £76.48
Now, if you're unhappy with this price rise, Ofcom say that it is completely within your rights to cancel, and you've got 30 days in which to cancel your contract.
That's leaving 30 days after receiving a notification of the increase from Virgin, and there should be no penalty to do so.
Of course, if you're happy with Virgin's service and packages, but unhappy with the price, you can call them, tell them you're thinking of leaving, and see if they'll offer you a better deal.
Some deals are reserved for new customers, so they might offer you one of those.