Plusnet - best for customer satisfaction in broadband?
Not that we're calling shenanigans, but we rarely see avid Bitterwallet readers raving about their dealings with Plusnet. Despite this, the Sheffield-based internet provider have scooped top prize in the 2011 uSwitch Broadband Customer Satisfaction Awards. They're just like the Oscars, you know.
Plusnet clattered title-holder O2 off the top spot for Best Overall Customer Satisfaction with a score of 90%, and also scooped Best Customer Service, Best Quality of Connection and Most Likely to be Recommended. O2 still won six out of ten possible categories, however, including Best Value for Money and Best Speed Satisfaction. Yes, they somehow managed to segment providing broadband service into ten different categories for their awards.
It wasn't all good news, though - high bills and rubbish service saw the first drop in levels of satisfaction among broadband customers since 2008. The survey of over 7,500 broadband customers identified a decline in the quality of broadband services, with customers scoring their providers far worse this year.
So who scored the worst? Step forward, AOL (who knew?) and take a bow Talk Talk, BT and Orange, all highlighted for both sucking and blowing.
So that's how USwitch called the shots, but what about the nation of avid Bitterwallet readers? Has Plusnet deservedly been crowned king of the hill? Do AOL and Talk Talk really suck that much? Whisper into our shell-like, you magnificent beasts.