O2's mobile broadband drops to 2GB, customers pay the same price
Back in June, O2 announced a raft of changes to their data tariffs - any customers taking out a new contract or upgrading after June would be subject to the reduced data allowance from 1 October, but would continue to receive unlimited data until that time.
However, there were also changes made to the mobile broadband tariffs and customers are far less happy about how O2 has handled themselves.
Avid Bitterwallet reader Roy and several others have emailed to point out that whereas the pay monthly contract used to mean 3GB for £15, customers are now getting just 2GB for the same price. But what's really upset Roy and other readers, is that O2 suddenly claimed the 3GB allowance was a promotional price too. Says Roy:
"I have used it since it came out and it has always been 3GB for £15. This was never a promotional amount, unless it was a promotion that lasted for two years.
"O2 have downgraded the service to 2GB for the same price and stated it was a promotion, and now that claim has disappeared from the site - as if it was always 2GB. So new customers are not aware, only long term current ones will have noticed that they downgraded it, and O2 have stated that it was a promotional amount, when it never was."
Because Roy has a rolling 30 day contact, O2 can change the terms by giving appropriate notice. Still, dressing up their standard service as a promotion so thy can justify downgrading it is very poor form - especially since their "promotion" will have encouraged new customers to take up the service. Hopefully customers will make good use of that 30 days' notice period.