ISPs Join Broadband Web Speed Regulation
Oh yes. You're not the only one with a broadband connection slower than you expected. According to Ofcom, about 25% of homes in the UK aren't getting the speeds we damn well paid for. This often leading to a goose hunt with some customer rep in India reading template responses off a screen that not only does not resolve your problem, but often aggravates the situation with the same patronizing answer I'm sure you've heard before: "Sir, please just disconnect your cable, wait 30 seconds, plug it in again." Look mate, I've already tried that. It still doesn't frickin work! "Oh sir... <pause> I'm sorry, but you have to call our tech department. They are closed now. Try tomorrow. Thank you, come again." Oh, sod off!
Thankfully, Ofcom has attempted to take a step towards new 'regulation' in the industry as a new code of conduct came into force yesterday. The new 'code' means that UK ISPs now must provide 'accurate estimate' of the maximum speed your individual line can support at the point of sale. Providers have also been asked to move you into an 'alternative' package should your speeds be 'alot lower' than promised.
But isn't this all a bit bullshit in practice? What do they mean by 'a lot lower'? Like when you go to LIDL and back, and the page still hasn't loaded yet? Or like Apple, arguing that only a fool would believe that their 3G iphones are really as fast as the ads appear to be? Yes, we consumers must all be really thick. So would the stacks of paper making up the class action lawsuits coming your way.
But, being the Type A personality that I am, I shall personally stick to threatening my ISP to leave. It's worked with my girlfriend (and vice versa), so I don't see why it shouldn't work with them.