ISP tech support leaves customers hanging on the telephone
Every little helps, unless you're referring to Tesco Broadband. As anyone who has tried their customer support number will know, whatever help you do receive will cost you one good kidney at the bare minimum.
Which? has been delving into the murky world of ISP technical support, and the numbers revealed - in particular those that appear on your phone bill - make for a disturbing read. Like a Stephen King novel, but when he was still good.
The magazine surveyed 45 service providers, and found that 32 use premium-rate numbers for customer support. A handful used 090 numbers, which can be charged out to the customer at up to £1.50. Tesco Broadband uses such a prefix for tech support and charges an eye-watering 50 pence a minute for the experience.
Only six of the service providers surveyed offer a freephone 0800 number including BT, Waitrose, and O2.
And then of course, there's the time your call sits in a queue while you slowly lose your teeth, your looks and the will to live. Which? discovered the average wait to speak to someone was just over 90 seconds. If you're a Plusnet customer, then it's possible that scientists will have successfully developed AI by the time you're connected; the average wait was nearly eight minutes, though one researcher had to wait over twelve minutes to talk to somebody.