Is your internet usage as high as BT claims it is?
Now this is curious. Have a peek at this email from avid Bitterwallet reader Joe:
"My mum is a very low usage internet user but over the last couple of months she has received emails informing her she is at 7GB of her 10GB limit. One month she went over and was subsequently charged £5 for going over the limit. Fair enough I thought. Unusual that she would be caning the connection but perhaps a lot of YouTube usage has led to these emails.
"The idea of going over limits and getting charged has meant that during May she used the internet barely at all but yet again half way through the month receives an email saying she is at 7GB of the 10GB limit."
It's possible that Joe's mum is some bit-torrenting, porn-oogling fiend, but Joe assures us that's not the case. Nor is it a matter of the internet connection being unsecure and allowing access to neighbours of passers-by.
So is it a one-off discrepancy? Apparently not; BT's own forums are full are complaints from customers experiencing exactly the same problem. For example:
"The Homehub manager states I have used nearly 7 GB in the last 7 days. I am monitoring my usage from my PC and laptop with Tautology Bandwidth meter but this only shows 3.5GB for this month so far 1st to 18th Feb. BT support say I've used nearly 10 GB so far this month. I've checked my wireless security - using WEP encryption and am not using any other devices and cannot see any other devices from the Homehub manager."
[UPDATE] Joe points out in the comments below he had actually enabled WPA2 encryption, so the connection should be secure.
Another forum post points to BT admitting that there was a fault at the beginning of the year:
"Hey, I have checked this out and there is a fault with it. No charges for overuse will be issued for Jan and Feb, please .. Disregard the online advice and the fix is being implemented as I write this.
"Disregard the online advice and the fix is being implemented as i write this is in hand and a fix is being implemented for anybody effected by the problem."
That still wouldn't explain how Joe's mum has bust her data limit during May while hardly using the internet. It's possible there are plenty of instances of secure wireless networks being hacked, but the problem appears to be affecting more than a handful of customers. So over to you - have you had issues with discrepancies in your home broadband usage? If so, how did you resolve the issue?