Carphone Warehouse buys Tiscali UK - will service improve?
Who uses Tiscali? Despite their stinkingly bad reputation for customer services, about 1.45 million people in the UK do. In spite of themselves, the Italians are the fifth biggest supplier of UK domestic broadband, but they're carrying about £500 million worth of debt. Perfect pickings for the increasingly-irrelevantly-named Carphone Warehouse then, as they continue their quest to rule the uberverse.
As well as owning AOL UK and its own Talk Talk brand, Carphone Warehouse are now shelling out £236 million for Tiscali's UK operation. The deal will mean Carphone Warehouse having over 4 million broadband customers, and 25 per cent of the whole market.
Although the intent is to unify all of the indivudal operations under one brand, there'll be some mopping up to do as far as Tiscali's reputation goes. There are hundreds of complaints to be found online, including Tiscali Sucks. After a nosey through the gripes of former users, you have to wonder how Tiscali manages to have any customers at all. Then again, Carphone Warehouse has its fair share of punters who like to piss and moan too.
So if you're a customer of Tiscali, do you see this deal improving your service? If it's Carphone Warehouse currently pumping salty german porn broadband into your pleasurescreen, what do the Tiscali customers have coming to them?