Santander the worst bank in the UK says poll
News that should surprise absolutely nobody whatsoever tells us that Santander have been named as Britain’s worst bank when it comes to customer satisfaction.
The bank, previously known as Abbey regains the title that it held in 2007 and 2008 in the annual survey carried out by JD Power & Associates, and 12% of Santander’s customers that were surveyed say that they’ll probably move banks at some point if they can be arsed to actually get on with it.
Yorkshire Bank weren’t far behind the loathsome Santander in the rankings as the bank you love to hate, but it’s good news for First Direct and the Co-operative Bank – they’re the ones with the highest customer satisfaction ratings.
More worryingly, 21% of those surveyed said that they’d had a problem with their bank in the past 12 months – a spokesman for JD Power said: “Customers in the UK hold generally negative perceptions of their banks' motives, particularly regarding the pursuit of profit at the expense of the best interests of their customers.”
Would you agree with that? And what would it take for you to switch banks? Maybe you don’t believe that things would get any better if you switched and that it isn’t worth bothering. Tell us your thoughts below – unless apathy has struck you completely dumb that is.