Santander: Sending your statements to someone else no doubt

23 December 2010

santander_logoSantander are hapless gits aren't they? There's been numerous complaints about them, resulting in their being crowned worst bank. They've gone on a recruitment drive to help with their problems, but in many cases, have offered jobs to people only to completely fail to give them starting dates after months.


And now, the Spanish bank has admitted to sending up to 35,000 bank statements to the wrong addresses.

Even more amazing. That's a stranger potentially having a nice look at your financial situation there and looking at the itemised payments for dildos and bongo mags you bought. Expect sarcastic messages from strangers on Facebook soon.

Santander have said that a printing error led to customers being sent the first page of their own bank statement along with the second and third pages of another customer's, which of course, is incredibly useful for all concerned. This has led to the bank making more work for itself as they will now have to write to affected customers.

The statements included customers' names, account numbers and details of transactions they had carried out, although they're denying that there's enough information to help someone commit fraud on customers' accounts.

Still, it looks like a massive breach of the Data Protection Act to us.

A Santander spokesman said: "We are sorry for any inconvenience this has caused and have taken immediate steps to correct this. We take the security of customer and account information extremely seriously so any incident of this nature is treated with the highest priority. We want to reassure customers that the risk of fraud on their account has not been increased because of this error and that this is a one-off incident."

The FSA could well be eyeing up Santander and considering smacking them across the face with a big fine as they notoriously take a dim view of firms who reveal customers' personal data.

Feliz Navidad!

TOPICS:   Banking   Investments   Privacy   Economy


  • BOB
    Spanish owned just like our major airports, see a Tapas for all affected customers.
  • Andy247
    I'd tap-that-as
  • Brad
    If they want to send my bills to someone else I wouldn't mind. Of cause I joke, as Santander are abit shit so would never have an account with them, know quite a few people who are moving away from them.
  • Simon
    It's no wonder Spain is the next country in line to go bust - useless idiots running airports and the banks
  • Another A.
    Just noticed they've been sending my credit card statements to No12 Flat 2, rather than No2 Flat 12 for the past few months. Luckily my postie is somewhat cleverer than whomever input that change of address, but I'll have to go to a branch to get it fixed.

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