Santander bringing their call centres back to the UK
Ever since they arrived in the UK, Santander have been widely despised, mainly by their own customers. Now they’ve made a move that might appease some of them, by bringing their call centre operations out of India and back to Britain.
The bank has one of the worst complaint records in the banking industry and the remote nature of their call centres is supposedly the top gripe of their customers.
Santander have said that: “"This is what our customers have told us is the most important factor in terms of the satisfaction with the bank, and we have listened to them and decided to bring all of our retail call centres back from India.”
500 jobs will be created in the move, which begs the question ‘where can we find 500 recently-unemployed people who are good with phones?’