RBS Group has another nightmare, locking people out of their accounts

28 March 2013

Once again, the Royal Bank of Scotland has fallen foul of yet another IT failure, affecting over two million of the group's customers just in time for a busy Easter weekend.

Customers of the NatWest, RBS and Ulster Bank mobile app are finding that they have been locked out of the service from this morning, with some bugs still not fixed at the time of writing.

Naturally, RBS have apologised and assure everyone that they're working hard to fix the glitch, however, with this becoming a regular occurrence, this just might be the thing for people to start switching who they bank with.

Customers vented on Twitter, with one customer shrieking: "No access to my iPhone app think it's time to change banks!"

A statement from RBS Group said: "We are aware of a technical problem this morning which is preventing customers from logging in to our mobile banking applications. We are working to fix the problem and apologise to customers for the inconvenience caused. No other systems are affected."

With outages in online banking and a hardware fault stopping RBS Group customers from using cash machines, not to mention the IT farce last year which saw RBS paying out £175m in apologies and the whole bringing the economy to its knees, RBS are not exactly winning any hearts and minds.

TOPICS:   Banking   Investments   Mobile   Technology

4 comments

  • Inspector G.
    Wait...so people couldn't access their banking app and went to Twitter to outrage? I'd have just used the internet banking website.
  • Stephen
    Should have went with a better bank like Halifax or Barclays
  • Ex R.
    The RBS Group has a history of problems with their Online Banking, and having lockouts is normal partly because their Back Office System is dated and is prone to this.
  • Cabo P.
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