RBS and Lloyds won't play nice over PPI payouts

14 June 2011

RBS

The Royal Bank of Scotland and Lloyds Banking Group clearly think that Barclays are a big pile of jessies as they won't be following their lead on the offer of automatic payment protection insurance payouts.

Barclays announced yesterday that they're going to pay out some of its customers' PPI complaints, 'no questions asked', after they got stung by the High Court for misselling of PPIs. RBS and Lloyds obviously believe this is wimp-talk.

In fact, they're going to ask lots and lots of questions, preferring to look at claims on a case-by-case basis.

Kath Allen, spokesperson for RBS, says: "We are taking active steps to process all complaints within the Financial Service Authority's (FSA) timeframes. We remain focussed on making sure our customers get a fair outcome within those timeframes." So if you made a claim before 20th April, you should have a decision by 31st August. Anything after that, you should have a response within 16 weeks.

Charlotte Sjoberg, spokesperson for Lloyds Banking Group, says: "We are handling all PPI complaints fairly and consistently regardless of when they were received. We will ensure that we provide a clear response to every customer that has submitted a complaint to us before 6 May by the end of August.

"For customers who have submitted a complaint on or after 6 May, will we provide a full response within 16 weeks of receiving the complaint."

There you have it. No gestures of goodwill from this particular shower of shits.

TOPICS:   Banking   Investments   Insurance   Debt   How To Guides

17 comments

  • Jock M.
    They are Scottish though, presumably if they decide that you were mislead then they'll take 6 months to rummage through their sporran for the loose change to pay you back and if you're English then they'll spit on it before giving it to you. And then they'll lose at any given sport.
  • Harold L.
    “We are handling all PPI complaints fairly and consistently regardless of when they were received"- my arse. 6 fucking months I've been waiting and last Friday they told me that they don't have to abide by FSA timeframes anymore - wankers.
  • allan c.
    As soon as I get a payout from my bank who are one of the two mentioned who are as tight as a kipper's, I will be transferring my account to Barclay's.
  • Russbowes
    "Gesture of goodwill" = (in legal terms) "We take no responsibility and admit no liability or wrongdoing".
  • gosuki
    I have been made an offer for ppi and in my mind if all off the calculations have been done to make an offer anyway why should people have to wait a further 12weeks before getting their cash because there is a backlog of claims. not my problem they should have plenty of staff working on the claims.
  • Mark P.
    Entirely agree with gosuki, I was made an offer over 5 weeks ago and rang to see when I would get paid, only to be told there was a back log and they could not tell me. Will they be adding interest to my payment for the period of time it has taken them to part with my money?
  • inkywest
    RBS made me an offer of £2,018.15 which I accepted, and then they sent me a cheque for £480 less than that amount. Now I cannot get a response from them to explain why they have not paid the full amount offered. And no, the loan is not in arrears - in fact it was fully paid over a year ago. I have not cashed their cheque as the letter with it said that they were paying 'in full and final settlement of my claim'. Next week I will try sending them a chasing fax every day to get on their nerves if nothing else.
  • Anne
    I was offered £3,800 27th September, however have been trying for the last 2 days Friday and today Monday to contact the main number and also the free number, but all it is doing is ringing out, could anybody let me know if there is another number to call.
  • inkywest
    I had the same trouble with not being able to contact RBS on either of their phone nos. I have now asked my MP to help, as it is a publicly owned company. Still waiting for a response from RBS though.
  • Nobel H.
    Virgin Credit Card that is run by the bunch of freaks called MBNA wont pay back PPI either. They said because the box was ticked on the website then I agreed it. I am self-employed and the policy has cover for redundancy and unemployment, which according to the government can’t, be defined if I am self-employed.
  • garry
    i have just been told thati am going to recive a goodwill gesture on a claim that at first they refused to pay on so i went to the o.b what a good lot they are ; my claim go,s back some twenty years ; what sort of offer will i get ? and will they go back the 20 years ? will have to wait 3 months to find out would love to have an idea what i going to get offerd and should i haggle all these things are doing my head in .
  • Lizziebee
    Hey i have just got back £8.000 quid from rbs so keep going don't let them grind you down now I'm going for credit card ppi slowly slowly catchy monkey
  • ngih t.
    pragmatic,these banks need to review their current architecture to track costs variances effectively through the ranks. Wale Adejuyigbe £8.000 quid from rbs so keep going don’t let them grind you down now I’m going for credit card ppi slowly slowly catchy monkey
  • ngih t.
    goodwill gesture on a claim that at first they refused to pay on so i went to the o.b what a good lot they are ; my claim go,s back some twenty years ; what sort of offer will i get ? and will they go back the 20 years ? will have to wait 3 months to find
  • tansa t.
    I get a payout from my bank who are one of the two mentioned who are as tight as a kipper’s, I will be transferring my account
  • tansa t.
    PPI complaints fairly and consistently regardless of when they were received”- my arse
  • ngih t.
    banks need to review their current architecture to track costs variances effectively through the ranks. Wale Adejuyigbe £8.000 quid from rbs so keep going don’t let them grind you down now I’m going for credit card ppi slowly slowly catchy

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