One Orange account means three times the charges
Proving that Orange is Bitterwallet's new Apple, we've the second post in a day about the mobile service provider and another about their curious charging policies,and lack of courtesy to customers.
Bitterwallet reader Dave got in touch with us over the weekend about his recent e-bills from Orange. Dave chooses not to pay his mobile phone bill by Direct Debit; that's entirely his choice, of course - plenty of people don't trust service providers not to pilfer huge amounts of money from accounts at a whim. Instead of discounting his bill as an incentive to use Direct Debit, Orange charge him for not doing so - it's described as an additional service to make Dave think he's receiving something of benefit for his money:
Except Dave doesn't have just one mobile phone - his family have three between them - so Orange are charging him three times for not settling up by Direct Debit:
The thing that's got Dave scratching his head, is that the bills for all three phones are paid at the same time because they are all on the same Orange account:
Instead of charging Dave over the odds once, Orange are charging him three times (plus VAT) for one payment. How many customers won't notice this particularly sly practice taking place?