Nat West watch their complaints soar
Now that we own Nat West, we can really moan at them when they're being useless. And that's exactly what we're doing as reports note a steep increase in complaints in the first half of 2011, receiving 147,109 grievances, up from 84,109 from the previous year.
The bulk of the complaints came from customers with current accounts, with 96,205 people venting spleen. That's 42pc more than in the same period last year.
Complaints for insurance-related products also rose, increasing by 227pc with payment protection insurance (PPI) accounted for 31pc of gripes. It's a good thing the RBS (who own Nat West) set aside £850 million to pay for all those PPI claims, eh?
Brian Hartzer, chief executive of RBS and NatWest retail bank, said the bank was determined to fix the root cause of complaints and improve the handling procedure.
"We know we must do better still and I am confident we’ll see significant improvements in the months ahead,” he said.
Don't hold your breath.