Lloyds Group - officially complained about
Banks? Wanks more like - hur hur hur.
Yeah. Everyone hates banks don't they. Even people who enjoy working for a bank hate banks. They're all a shower of remorseless bastards, cackling as you drop deeper into debt after you gleefully accepted one of their acts of goodwill like a loan or an overdraft.
Not many people know this, but everyone in the banking world gets coal for Christmas from Santa every year... so you can blame the lack of our Earth's resources on those cockshafts as well.
But who is the worst?
Well, according to figures released today, the Lloyds Banking Group attracted more complaints to the Financial Ombudsman Service in the second half of 2009 than any other financial firm. In the last 6 months, the FOS received 20,190 complaints about 'em, including 9,952 concerning Lloyds TSB which just happens to be the highest number of complaints about an individual bank.
This is almost double the number of disgruntery than those in second place - Barclays.
The two have switched positions at the top of the complaints table but both attracted considerably more complaints than in the first six months of last year.
The ombudsman found in favour of the consumer in a higher proportion of Barclays bank complaints, upholding 65% of the total claims against them with only 51% finding favour concerning Lloyds TSB. It's still a bit shit for both though.
During the last six months of 2009 the FOS received a total of 82,136 new complaints across the board, meaning an increase of 18% on the 69,841 cases received in the first half of 2009. The main offenders were the aforementioned, as well as Royal Bank of Scotland (with a total of 7,098 complaints), Abbey (4,918 complaints) and HSBC (3,881).
An average of 53% of complaints were upheld across all the financial groups. Not exactly 'top box service', eh?
David Thomas, interim chief ombudsman, said it was encouraging to see that some businesses were committed to handling complaints better, but added: "The data we have released today clearly shows that some businesses still need to do more to ensure that they deal with their customers' complaints effectively and fairly – so that consumers do not then need to escalate their dissatisfaction to the ombudsman."
In a statement, Lloyds Banking Group said it took all complaints seriously and was committed to ensuring that they were dealt with fairly, quickly and consistently.
"With over 30 million customers, the group has the largest customer base in the UK. The vast majority are happy with the service we provide and this is reflected in the low number of complaints we receive in relation to the high number of accounts we hold.
"We encourage our customers to share their views with us and we use that feedback to help us to provide a high quality of service. We are focused on developing a long-term and strong relationship with our customers, and the complaints and feedback process is an essential part of that relationship."
Have you had a bad time with Lloyds? Or any bank for that matter. Slag 'em off in the comments. Or indeed, slag anything off that takes your fancy, including this article. We're needy for attention... even the negative kind.