iPad-wielding Barclays ‘Community Bankers’ to replace cashiers
This is the modern world, as Paul Weller once snarled, so instead of having people who sit behind desks and actually know stuff, Barclays is re-assigning 6,500 cashiers to act as roaming banking concierges, who will try and encourage you to use a machine.
Yes, a person’s job will actually be to encourage you not to talk to them, thus eventually rendering their job obsolete. But it’s okay – they will have an iPAD!
They’ll be called Community Bankers, and it’s all part of Barclays' obsession with becoming ‘counterless.’ Most people don’t mind counters – at least they’re something to lean on when you’re wearily putting your head in your hands – but Barclays appear to be dreaming of an automated future free from cumbersome, awkward humans who want to be paid wages.
Barclays said the move 'reflects the radical way banking is changing with customers increasingly choosing to conduct basic transactions through a digital platform and instead using branches for more in-depth conversations with staff'
Of course, this doesn’t take into account the idea that some transactions DO involve an in-depth conversation with staff. Instead, though, we will all be airily waved through the banking hall by Bank Waiters.
But what about the elderly, who would rather overdose on Senokot than deal with a machine? Well, you might have also heard of their ‘Digital Eagles’ project, which is pathetic in a way that only financial services blue sky thinking can be. They’ll also be encouraging old people to use technology so their jobs can become obsolete, too.
If they keep going like this, by this time next year Barclays won’t have the expense of paying any staff at all – which is presumably what they’re aiming for…