HSBC say sorry for IT cock-ups

5 January 2016

HSBC HSBC are saying sorry again, after their online banking service didn't work properly for the second day in a row. Customers are experiencing problems logging in, and business users were having all manner of trouble with the bank's app.

Thanks to high demand, everyone who finds that the banking service is working, may find that there's a lot of delays.

HSBC said: "Good morning, unfortunately we are experiencing further service issues with personal online banking, however our Mobile App is available."

"We understand the inconvenience this is causing our customers and we are doing everything we can to restore service."

They're probably switching the Commodore 64 on and off, which runs the whole IT infrastructure at the bank. Possibly. Anyway, HSBC have said that no-one will be left out of pocket because of all this, and that they are working hard to sort everything out.

Of course, HSBC are just the latest in a string of banks and financial businesses that have had trouble with their online services. Approximately 275,000 people were affected by IT cock-ups with HSBC in summer, while RBS and NatWest customers have had a series of problems and annoyances with their services.

In addition to that, Barclays had errors in October, which saw people unable to draw their own money out.

TOPICS:   Banking

2 comments

  • Alexis
    Well pissed off. Have personal AND business accounts with them which I can't access
  • Simon
    Hsbc are the most awful bank in the uk - the sad thing is they believe they are actually good, idiots

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