Halifax insist on talking to account holder – who is a baby
A clueless call centre operator at the Halifax is going to get pelted with rusks and rattles when he turns up for work today: or maybe he’ll just get the sack. The bank made an error on the current account of little Harry Nicholls, but when his parents called about it, the operator insisted on speaking to the account holder – despite the fact that he’s six months old and can only say ‘ahhh’ and ‘waaaah.’
His mum, Jenny, phoned the bank last week after a Direct Debit failed to go into baby Harry’s nest egg account. When the operator asked ‘Is that Mr Harry Nicholls?’, his mother explained that as he was a baby he couldn’t talk yet so it was probably better to go through her.
But the operator wouldn’t budge until he spoke to the account holder. ‘I thought it was a joke at first and then he would notice it was a child’s account, but he was being serious.’ said Jenny.
The operator said she should go into a branch and they’d deal with it, but who can be arsed to take a pram into town and deal with these morons? Instead, his mum closed the account in disgust.
‘We’re very sorry for Mrs Nicholls’ experience and it is clear that a mistake was made.’ Said the Halifax. ‘Our Kids Regular Saver account cannot be managed over the phone and Mrs Nicholls should have been advised of this as soon as she called us. We’ll look into this to determine what went wrong.”
(Er, you employ complete idiots?)
Harry was unavailable for comment, because he was too busy dribbling and working on a big poo.