Energy suppliers failing to offer cheapest deals to new customers
During a series of test calls in which they posed as potential new customers, Which! say that they weren’t offered the cheapest tariff in a third of them, with some well dodgy advice being offered on potential savings.
Which! claim that Southern Electric offered the cheapest deal in just three out of 12 calls, while EDF offered the cheapest deal five out of 12 times. They later claimed that the cheapest deals were only available online.
Additionally, British Gas offered cashback to one caller but not to another. Richard Lloyd of Which! said “If you call an energy supplier asking for their cheapest deal, that's exactly what you should get. It's unacceptable for sales staff to give information that's plain wrong or confusing. Giving the right advice to customers about switching matters more than ever when so many people are struggling with escalating fuel bills and colder weather is starting to bite.”