Can you touch the stuff you bought with Paypal? If not, you've got no buyer protection
We all know that Paypal is brilliant, right? *dodges hail of bricks* No, really, it is – because you get buyer protection and can put in a claim if the stuff you’ve paid for doesn’t turn up or is a bit crap. Wahey!
Not true. As has been pointed out to us by avid Bitterwallet reader Adam Jeffrey. He says...
"Did you know that if you use Paypal to purchase anything that they consider to be 'non-tangible' - you have absolutely no protection as a buyer?
Perhaps I am just behind the curve (and I must admit I did not read through to clause 13.3 of the T&C's as I have now been told I should have done by the lovely Angela at Paypal CS) - but I had not realised this and weighed in to purchase some iPhone-unlocking software for my wife's 3GS running 4.3.5 (I know I should have known better) from fastiphoneunlock.com a week or so ago.
Having now looked at the site more closely (and it's non working contact details and live service) I realise my mistake. Having paid my £21 I received an automated link to a page of tools which are totally incapable of unlocking the 4.3.5 IOS and are of course the very same free tools that don't unlock 4.3.5 available elsewhere gratis.
Unsurprisingly the site's money-back guarantee wasn't worth the pixels it is printed on and so I raised a claim through Paypal - and have now had it closed with the information that they cannot find in my favour (aka help me in any way).... the reason being that if you use the service to purchase anything online (including through ebay) that is not 'tangible' (ie software or services) you have no protection whatsoever.
Just thought I would send this as a heads-up - was news to me, so perhaps is to others."
So there you go. Don’t make the mistake of assuming that Paypal will always be covering your back. Because, and you probably knew this anyway, they won’t. Also, it might be an idea to avoid fastiphoneunlock.com while you're about it.