Barclays top complaints table

31 March 2015

barclays_bank_limited It won't surprise you to learn that complaints about banks increased in the second half of last year and, coming top of the gripe list - according to the FCA - was our pals at Barclays.

Crucially, this doesn't include PPI nonsense. This is looking at the day-to-day bank stuff, and Barclays are coming up short it seems.

Complaints rose to 1,124,622, which is a 1% increase between the first and second halves of 2014. The good news for the banks is that, when you factor in complaints relating to PPI, figures actually decreased by 7% between Q1 and Q2 of 2014. Compared to 2013, stats show a drop of 12%. So that's something.

Barclays topped the complaints list, followed by Lloyds Bank, Bank of Scotland, HSBC and then NatWest.

"Today’s statistics offer a mixed picture. When you take PPI out of the equation, complaints are still on the up. So, while the overall decreases we have seen should be welcomed there is still more for financial services firms to do,” says FCA’s director of strategy and competition, Christopher Woolard.

As a result of analysing the complaints, the FCA have proposed a reduction in the time a consumer has to wait before approaching the Ombudsman and banning the use of premium rate phone numbers for those wanting to bring up concerns with their bank.

TOPICS:   Banking   Complaints

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