Barclays give you video banking AT LAST
Well, they introduced to allow their customers to have a digital face-to-face service, which they reckon is a watershed moment for the industry. Now you can actually see the people in the call centre! Amazing. No one's going to regret that at all and it definitely won't be taken advantage of by bored teenagers who like trolling people.
The service, will enable customers to video call Barclays from their smartphone, tablet or computer 24/7, "completely on their terms."
Try it. Come in from a night on the ales and call them at 4am.
Available first to Premier customers on 8th December, the service will be rolled out to other customers in early 2015.
The bank had originally trialled it and all went well, so right now this is what's happening.
Steven Cooper, chief executive officer, personal banking, said soppily "For the important moments, you just can’t beat face to face conversations, yet traditional branch opening hours don’t always give customers that choice."
"In addition to the availability of our staff in our branches, over the phone or online, we are combining our dedicated staff with digital technology to bring this facility to customers wherever they are and at a time they choose – putting them in control of when and where they want to do their banking."
'The important moments'. Good lord.