Bank staff failing to check correct cheque info
Hey! Do you know how long it takes a cheque to clear once you’ve paid it into your bank? Do you really? If you were told by a staff member at your bank or building society it means you probably don’t know, because a survey has shown that two thirds of them don’t have a Scooby either.
The mystery shopper survey was carried out by the Banking Code Standards Board in the first three months of this year, and the results were shockingly bad. The board noted that although staff appeared confident, they were consistently giving out misinformation, possibly as a result of poor quality training. No doubt the majority of training time is devoted to selling techniques and target achieving rather than facts that could genuinely help customers.
For the record, interest must be credited no more than two days after a cheque has been paid in and the money must be available to be drawn out after no more than four days. A cheque is deemed to have cleared absolutely after six days and it cannot bounce after that six day period has elapsed.
Next time you’re in a bank and have a genuine question about your bank you might as well ask the nearest cash machine – you’ve got a 50/50 chance of getting as much help from it as you will from the wonk behind the glass.
Fed up with your bank? Here’s a few ways you can piss THEM off for a change.