Another NatWest cock-up to annoy customers

9 September 2015

nat west Millions of furious NatWest customers are wondering why they bother banking with a company that makes so many boobs, and again, they found themselves locked out of their accounts after another IT balls-up.

Credit and debit card holders were not able to pay for things down the shops, or even withdraw money from cash machines after NatWest's systems threw a wobbler.

NatWest have again found themselves apologising. This is the second time in a fortnight that their services have gone down.

In a statement, parent company RBS said: "Some customers may have experienced difficulties using our ATM network, and Chip and PIN facilities within our branches for a short period of time this morning. These issues have now been resolved. We apologise for the inconvenience caused to those customers affected."

Only three months ago, half a million NatWest account holders were left without money following a systems failure. Back in June, both RBS and NatWest customers saw their payments vanishing from their accounts, leaving them without money. And there were more cock-ups in July. And of course, you'll recall the fiasco in 2012 which saw millions of people locked out of their accounts and misplaced transactions, thanks to a software nightmare.

The latter saw RBS being slapped across the face with a record £56 million fine. And then what happened? Months later, the GetCash banking app feature was hacked.

Just remember - it is easier than ever to switch bank accounts and there's a lot of decent offers knocking around to make it worth your while. Have look here for some info.

TOPICS:   Banking   Investments   Complaints

2 comments

  • oldgit
    Or just have two accounts with different lenders - if one (and it could be any provider that is hacked/has a systems failure/DDOS attacked etc) then you have a backup. Split the money/bill paying between them
  • Father J.
    It's hard to imagine how these fucknuggets have any customers left.

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