Another NatWest cock-up to annoy customers

9 September 2015

nat west Millions of furious NatWest customers are wondering why they bother banking with a company that makes so many boobs, and again, they found themselves locked out of their accounts after another IT balls-up.

Credit and debit card holders were not able to pay for things down the shops, or even withdraw money from cash machines after NatWest's systems threw a wobbler.

NatWest have again found themselves apologising. This is the second time in a fortnight that their services have gone down.

In a statement, parent company RBS said: "Some customers may have experienced difficulties using our ATM network, and Chip and PIN facilities within our branches for a short period of time this morning. These issues have now been resolved. We apologise for the inconvenience caused to those customers affected."

Only three months ago, half a million NatWest account holders were left without money following a systems failure. Back in June, both RBS and NatWest customers saw their payments vanishing from their accounts, leaving them without money. And there were more cock-ups in July. And of course, you'll recall the fiasco in 2012 which saw millions of people locked out of their accounts and misplaced transactions, thanks to a software nightmare.

The latter saw RBS being slapped across the face with a record £56 million fine. And then what happened? Months later, the GetCash banking app feature was hacked.

Just remember - it is easier than ever to switch bank accounts and there's a lot of decent offers knocking around to make it worth your while. Have look here for some info.

TOPICS:   Banking   Investments   Complaints

2 comments

  • oldgit
    Or just have two accounts with different lenders - if one (and it could be any provider that is hacked/has a systems failure/DDOS attacked etc) then you have a backup. Split the money/bill paying between them
  • Father J.
    It's hard to imagine how these fucknuggets have any customers left.

What do you think?

Connect with Facebook, Twitter, or just enter your email to sign in and comment.

Your comment