Abbey tells customer to keep his money in a rusty biscuit box
No, Abbey didn't really say that. I've gone and sexed up that headline like some slithering tabloid hack. Not that it's a million miles from the truth, according to Bitterwallet reader Gidon:
My debit card has started to crack and before it becomes unusable I decided to ask them to provide me with a replacement. The only way they can do this apparently is by cancelling my current card with immediate effect.
However as I have just explained to the manager this is useless as while I wait for a new card I will be without access to my funds at cash machines. The average delivery time for a new card is over a week.
I was advised to take out all the funds I need for the coming week and leave it at home. I explained to the manager that the purpose of a bank is to hold my funds securely rather than having to hide it under my mattress as she was suggesting.
Banks will automatically send replacement cards when the expiry date on a current card is near; nobody gets in touch to ask if you'd destroy your current card because a replacement is on the way. So why is Abbey telling a customer they can only send a new card if the current card is cancelled? It isn't lost or stolen.
Two years ago Abbey received a huge number of complaints concerning their lack of care concerning replacement cards; this is a different situation though. It's been a while since anyone in the office had to do it, so is it routine to have to cancel a debit card before you can order a replacement? Perhaps my Granddad was right to keep his money in a tin on the mantelpiece. Then again he's now dead, so it didn't do him any favours, did it readers?