Banking

banking

MasterCard refunds - the latest

We told you about the potentially massive fine that Mastercard are looking at, and how that could see millions of customers getting compensation. There's talk of £14 billion leaving Mastercard's account, and in the latest on all this, yesterday, lawyers filed their case at the Competition Appeal Tribunal. The lawyers think that (up to) 46…

Santander customers charged 65p a minute after calling free hotline

A number of customers with Santander have been hit with high charges on their telephone bills, thanks to a simple misdial. The bank's freephone number is 0800 9 123 123, however, if you miss that number 9 out, you'll get a message telling you that the number is no longer in use. In the message,…

Free template letter to claim compensation for mis-sold paid-for current account

We told you about the spike in complaints about paid-for, and packaged current accounts that banks have been offering. It very much looks like this is going to be the new PPI scandal, with people wanting compensation after being mis-sold these products. The Financial Ombudsman and Financial Conduct Authority have seen a dramatic increase in…

How to claim for PPI compensation on your old store card

If you were talked into having a store card before 2001, there's a good chance you may have been mis-sold PPI. However, a lot of the claims for this particular cover were thrown out too quickly, which means you might be in-line for some compensation. Some banks ditched a lot of these claims without looking…

SSE ditch free number - how to ring them, or anyone, for free

SSE may have dropped their prices, but they'll be trying claw money back in other ways, like scrapping the free phone number customers can call them on. The energy company have stopped using the 0800 number, and instead, fired up the 0345 numbers, which will cost you (up to) 9p a minute from a line land,…

How to make a PPI claim - hurry, there's a deadline due!

If you think that you've been missold Payment Protection Insurance (PPI) and you've been lazy with regards to sorting it out, you're going to have to get a wriggle on, because the Financial Conduct Authority is thinking about putting a deadline on the whole thing. Now, you might think it is really difficult to make…

Government to change strike law reforms

Striking is a touchy subject among many, but here at Bitterwallet, we tend to side with workers, rather than chief executives and MPs. Now, there's news that the government are drawing up new legislation which is designed to make it harder for workers to go on strike. This means, there's going to be a lot…

£6,300 refund from Northern Rock anyone?

Roll up, roll up as thousands of borrowers are all set to get a very nice bonus from Northern Rock after the High Court in London ruled against them. Over 40,000 loan applicants are looking refunds after a legal test case questioned the wording in past loan documents, which means that there's going be be…

DEATHWATCH: cash machines that charge you to get your own money out

The youth of today won’t remember what it was like back when you had to use your own bank’s cashpoint* to get your money out. If you were a Lloyds’ customer, heaven help you if you wanted to use an HSBC cash machine. Or at least, you’d be charged somewhere between £1.50 and £3 for…

Co-op to trial new high-tech trolleys. Not as exciting as it sounds.

The poor old Co-operative Group has been beleaguered of late, with tales of drug-taking bosses, funds mismanagement and shock exits just some of the recent events that may have tarnished the Co-op’s wholesome reputation. Now, however, the trusty old supermarket arm has come to the group’s rescue, with innovative new hi-tech shopping trolleys to help…

Lloyds want you to ditch your free current account  - and pay £60

Vantage account holders at Lloyds are being persuaded to get rid of their free current account and replace it with another current account which could charge up to £60 a year. WHAT A GREAT DEAL! The ‘incentive’ is rather dubious, too –basically if you don’t quit your Vantage account and take the new ‘Club Lloyds’…

Is eBay pricing itself out of the market?

When eBay first burst into our lives in the late 90s, we all thought it was the answer to our clutter prayers. The premise was simple- now you could get rid of tat you didn't want anymore and someone would actually pay you for it. It was also a great way to declutter, provided you…

We’re missing out on supermarket offers because there are too many signs

When entering a supermarket, the average shopper’s brain is already overloaded with remembering to buy bread, milk and sausages. And it seems that our eyes simply can’t cope with the amount of special offers and ‘WOW! [email protected]@@K!’ signage. Instead, according to a study by behavioural analysts SBXL, we go into robot mode and just automatically…

Cheques are bouncing back, and other terrible puns

The cheque is dead! Long live the cheque! That's right folks, those slips of monetary paper that you have to fill in yourself are going anywhere, despite the fact we were told they were definitely going to wither and die. The glamorous sounding Payments Council have decided to scrap their plans to phase out cheques…

The UK's worst bank, Santander - are they getting it right yet?

There are a handful of topics and posts we receive comments on from avid readers on a weekly or near-daily basis. One of the most popular, and most consistent in terms of activity, is anything mentioning Spanish bank Santander. Since their move into the UK market, they've seemingly caused no end of angst amongst customers.…