Webuyanycar.com slapped for misleading customers on prices

April 1st, 2011 14 Comments By Mof Gimmers

car 300x225 Webuyanycar.com slapped for misleading customers on prices

Webuyanycar.com, vendors of one of the most irritating television commercials of all time, have had their legs smacked by the Office of Fair Trading over concerns that they misled punters by valuing their vehicles at a higher price than they eventually paid out.

The OFT has taken action after finding that 96% of people who sold their car through the website received less for their wheels than the initial valuation proffered.

The OFT also found that the firm’s vehicle inspectors were given targets to reduce the valuation by as much as 25%, which is just lovely isn’t it?

The OFT also weren’t happy about the fact that once customers had driven their car to the company’s premises, they were likely to accept a reduced valuation because of the time and expense they had already incurred, regardless of whether the price offered was fair or not.

Cavendish Elithorn, senior director of the OFT’s consumer group, said: “Selling personal possessions through the internet is increasingly popular, especially in these tough economic times. But it’s important that the headline figure isn’t chipped away at by the buyer, because it makes it very difficult for consumers to shop around and find the best deal.”

Richard Harrison, chief operating officer of Webuyanycar.com, said the OFT findings did not reflect current practice. He added: “In the early days, we were operating a new business and defining a new market sector and we didn’t get it right for every single customer. This was a long time ago and isn’t reflective of the business we are today.”

Comments (14) Jump to most recent comment
  1. Posted by Gunn April 1, 2011 at 3:03 pm

    I was selling my car a few months back and decided to see what webuyanycar would give me for it, I was shocked the web offer was 1/4 of the actual price I eventually sold the car though, and if they try to knock you down even more when you visit them, well I might have as well driven it straight to the tip.

  2. Posted by Russ April 1, 2011 at 3:05 pm

    They also charge an “administration fee” according to their ads, why?

  3. Posted by Sawyer April 1, 2011 at 3:53 pm

    Strange. I sold them a car, was quoted a fair price and got that quoted value when I took it round. No attempts to knock it down.

    I wonder if any of the 96% failed to list any damage or defects to their vehicle? I can’t see any way that a vehicle inspector would be able to justify reducing the quote unless they found something that the buyer hadn’t declared online.

  4. Posted by Dan Beckett April 1, 2011 at 4:02 pm

    You’d have to be a mug of the highest order to sell any car to these crooks.

  5. Posted by Laurz April 1, 2011 at 6:13 pm

    So Sawyer, have you worked for them for long or are you new to the job?

  6. Posted by Sawyer April 1, 2011 at 7:16 pm

    @Laurz: Don’t be so cynical (although perhaps I’m in the wrong comments section of the wrong website if I’m to expect anything else). Just saying that from my experience I don’t see how the inspector could give a different valuation from the website unless the car was not as described. I fully expect they might latch on to minor faults that aren’t described and knock off a huge amount, but then that’s the seller’s own fault for not filling in the online form properly.

    Anyway, I like playing devil’s advocate from time to time. Now back to posting bad consumer experiences only.

  7. Posted by Slacker April 1, 2011 at 7:47 pm

    Should we care? I mean, does anyone other than over-financed Chavs sell their cars to these shysters?

  8. Posted by Laurz April 1, 2011 at 7:59 pm

    @Sawyer and yet while you personally cannot work out how they offer a different valuation the office of fair trading think that it is because they are acting dodgy

  9. Posted by Sawyer April 1, 2011 at 8:33 pm

    @Laurz: I am well aware what the OFT think. Just posting my own experience: you didn’t need to comment on it.

  10. Posted by oliverreed April 2, 2011 at 12:55 pm

    Nobody forced them to sell the cars, don’t like the price offered – go away then?

  11. Posted by daniel April 3, 2011 at 9:23 am

    @oliverreed no nobody forced them but they all turned up after being quoted a reasonable price online only to find out that after having made the trip down to them they got offered considerably less.
    if they had quoted the reviewed price online in the first place it would have saved people a lot of petrol and time .

    this company is beyond discusting , 96% we are talking about ! 96% of unhappy customers !

  12. Posted by Jack Tordoff April 3, 2011 at 1:07 pm

    @Dan Beckett Not so. I was offered £2k for my last car in part ex. Wasn’t prepared to sell it privately due to known mechanical issues with the car. Offloaded it to WBAC for £2400. Yes, the website showed £2800, but then I didn’t declare the true state (scratches, dents etc), as I believed if the website showed £2400, they’d offer less. ie I built in the haggle factor.

    @daniel nobody said 96% were unhappy, just that 96% received less than the website offered.

    I suspect most people think their car is worth more than it is, just like they do their homes.

    WBAC offer a service, people don’t have to accept the offer. If they’ve got themselves into a situation whereby they can’t afford the time to say no, then that’s hardly WBAC’s fault. Would you buy a car based solely on the owners description? If so, let me have your number, I’ve got a nice little runner, just right for you.

    I sold mine 2 years ago, but still hang my head in shame and feel I’ve sold my soul to the devil for funding those shitty adverts

  13. Posted by sportycar April 3, 2011 at 11:30 pm

    Polski Fiat 125p !!! :) Polish motorisation spirit is still alive! :D :D:D

  14. Posted by rob williams February 1, 2012 at 8:35 pm

    u can always know what these people r like, they r always advertising every 5 minutes.

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