Utilities

The latest news and tips on those monthlies

Ofgem probe SSE pre-pay meters

Energy watchdog, Ofgem, have launched an investigation into SSE's pre-payment meter processes. Why? Well, they're looking into concerns that have arisen over the energy company's approach to switching customers to their pre-payment tariffs. In particular, Ofgem are looking at the impact of SSE's processes regarding people who are in a vulnerable situation, and whether the…

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British Gas profits fall

British Gas profits fall

British Gas have seen their profits fall by 7% in the first half of the year, thanks in part to almost 400,000 customers switching energy suppliers. As previously reported, people are looking more toward independent energy suppliers, rather than going with the big guns. Centrica, the owner of British Gas, said that their UK home…

Openreach to be split within BT

Ofcom have made their announcement about BT and the mess surrounding Openreach. They have said that Openreach must split within BT Group, in a bid to get things moving quickly and better for everyone, including BT's rivals. There were calls to have the broadband wing split entirely from BT, but the request for a partial…

BT offer partial split to regulators

The chairman of BT, Sir Mike Rake, doesn't want to see BT and Openreach being split up by authorities. So, in an attempt to stop this from happening, he's had an idea. BT have suggested that they could set up an independent board and chairman to run Openreach, in a bid to appease BT's rivals…

BT Broadband suffers more outages

BT went down, frustrating a number of customers the other day. Things didn't get sorted, which meant there was a second day of patchy service. The telco says that this issue, which was the result of a power issue, has now been fixed. BT said: "We apologise to those BT customers who had problems connecting…

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SSE still losing customers

SSE still losing customers

Energy bigwigs, SSE, are still losing customers. They've shed another 50,000 accounts in the three months to June. Looks like people are finally cottoning onto the fact that there's deals to be had elsewhere, if you're unhappy with your big provider. More and more people are signing up with smaller companies, and SSE are feeling…

Switching sites shouldn't hide deals say MPs

Remember the CMA saying that switching and comparison sites should be able to 'hide' deals? They argued that this would somehow promote competition, despite the fact everything points to the contrary. Well, MPs have disagreed with the watchdog, saying that price comparison websites hiding energy deals that don't earn them commission should be rejected. The…

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BT Broadband hit by fault

BT Broadband hit by fault

If you're a BT customer, and you've found that your broadband has been sluggish and glitchy all morning, you're not alone. The telco behemoth has said that some of their customers have been experiencing problems with broadband and telephone services. BT tweeted: "Sorry, we're aware of a problem & working to fix ASAP." In addition…

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BT warned of Openreach split

BT warned of Openreach split

BT have been chided by MPs, saying that they've got to sort themselves out or have Openreach taken off them. They've been told that they need to "invest significantly" in Openreach, as it is responsible for swathes of the UK's broadband roll-out. And the service offered by Openreach was also criticised. The Culture Media and…

Energy firms ditch cheapest deals

Whether or not you voted to remain or leave, fact is, the immediate fallout has been a mess, and the markets are up-and-down like a teenager's mood. Thanks to an uncertain market and the wobbling value of the sterling, big businesses don't quite know what to do, so they're doing what they do best -…

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UK will have gas over winter

UK will have gas over winter

We automatically assumed Britain would have enough gas over the winter, so we weren't worried. That was, until a new report came out which said that 'everything is going to be fine'. We didn't think otherwise, until you put the element of doubt in our heads! Anyway, National Grid said spare capacity for the winter…

British Gas to offer free electricity

British Gas are going to offer their customers who have smart meters installed, free electricity in the UK. Customers will be able to choose whether they want their free power on either Saturdays or Sundays, as of this weekend. The scheme is called FreeTime, and those with smart meters are going to be able to…

Free water saving products and money off your bills

We use a lot of water in the UK - on average, a person will use around 150 litres in a single day, and we spend a quarter of our annual energy bill on heating it alone. That's a lot of brews and showers. There's ways of saving money when it comes to water, and…

Energy companies not hit with price cap

The Competition and Markets Authority (CMA) have published the final results of their two-year investigation into energy prices. They have said that they're going to make suppliers hand over details of customers who have been on an expensive default tariff for three years or more, which means that other energy companies can contact them to…

Should the National Grid be broken up?

MPs are want the government to break up the National Grid. They're asking for the company to be split, in favour of an independent system operator (ISO), like they have in America. The report from the committee said: "The government should set out its intentions regarding an ISO as soon as possible, and consult on…