Posts Tagged ‘survey’
So it is of little surprise that three of the budget shops have beaten the biggest supermarkets when it comes to customer satisfaction, with Aldi, coming out on top, out of the discounters.
Concerning value for money, Aldi, Lidl and Iceland unsurprisingly beat Asda, Tesco, Sainsbury’s and Morrisons, according to a survey by Which!!! The key factor was that shoppers felt they were paying less without having to worry about a drop in quality.
When it comes to own label products, again, Aldi and Lidl matched the big guns while Iceland was deemed to be the shop that had the best customer service.
The overall winner wasn’t a discount supermarket though, with Waitrose getting the best overall score. However, Waitrose only beat Aldi by a single point when it came down to it. The trouble for the big supermarkets here is that they have no idea whether to try and go upmarket or take on the discounters.
The table looks like this:
1. Waitrose 73
2. Aldi 72
3. Lidl 69
4. Iceland 69
5. M&S 69
6. Morrisons 63
Terrible news for Tesco, Sainsbury’s and Asda, but marginally good news for Morrisons. The retailer who will be most unhappy at the results of the survey will be The Co-op, who was named the worst supermarket in Britain for being overpriced and having lousy customer services. They scored a paltry 49 out of 100.
Which!!! said: “The Co-op is once again the worst major supermarket and the gap between it and its rivals is even wider than in 2014. On value for money it’s shockingly behind everyone else. It has the worst rating for own-label products.” Asda, meanwhile, were voted the worst when it comes to online groceries, with Ocado topping that poll.
There’s nothing like going on holiday to make you realise that you’re wasting your life in your dead end, wage slave job. Instead, why not just live on sun lounger with rum coursing through your veins?
This horrific post holiday epiphany could be why a whopping 25% of us take an unofficial holiday extension and chuck a sickie on our first day back from holiday.
A survey by Travelex also found that if we didn’t phone in sick, we spent our lunch hour pining for the fjords and planning our next trip out of the office hellhole.
The survey asked 2000 workers about their holiday attitudes, and also found that nearly half of us admitted to being distracted or forgetful after their holidays.
But you can hardly blame people, can you? You’ve got a skinful of pina colada and a digestive tract brimming with calamari, as well as sunstroke.
And let’s face it, we all need 24 hours to recover from a Ryanair flight.
Two out of three people are incensed about paying the sneaky charges hidden in the small print of insurance policies. It’s becoming a thing now to insert charges for cancellations or amendments to your policy and consumers are NOT happy.
A Which!!! survey revealed that nearly half of insurance firms have increased admin fees in the last few years – fees that have no real basis in reality, like a £20 charge to set up a policy or get copies of documents.
So why all the secret fees and subterfuge? Well, it’s those goddamn comparison websites, innit?
Insurance companies want to keep those all important headline fees down, so they have to spread the actual cost somewhere else. It’s also happening with mortgages, credit cards and bank accounts. In fact, it’s like the whole world is turning into Ryanair.
And we’re getting wise to it, too. 68% of those surveyed said they were aware of the manipulative trickery that companies employ to keep headline costs down.
Hit it, Ricardo Lloyd-o! “Consumers are fed up with being hit with unexpected, additional costs for financial products that lead to them paying more than they bargained for. These fees can be hard to avoid, and people often don’t know what they’re really paying for.”
“We want the financial services industry to stop sneaky fees and charges, and put an end to excessive, unclear and hard to compare fees that do nothing to improve the low level of trust in these markets.”
Instead of spunking all their hard earned wages on goji berries and wheatgrass and other dubious inedibles, our favourite consumer vanguards suggest that people should try cheaper alternatives, like kiwi fruit and sardines.
In what has to be their most niche report yet, Which!!! found that swapping blueberries for kiwis and salmon for sardines could help healthy types save £440 a year and still stay alive longer (while not having any fun.)
Lean, mean, tanned and toned Richard Lloyd from Which!!! paused his Tracy Anderson workout DVD and said:
‘You don’t need to break the bank to eat healthily. We’ve found you can swap some superfoods for cheaper alternatives and save a packet while still getting the vitamins you need.’
Thanks Richard! And now we can spend that lovely £440 on beer and pipes of Pringles.
A survey says that one in four of us would use a purely digital bank. No ‘banking ambassadors’, no counters, no humans. Apparently, we don’t care. A large percentage of us wants everyone to leave us alone and shuffle numbers about on a screen and then forget about it.
Unsurprisingly, the survey, by Accenture, found that folks between the ages of 25 and 34 are the ones most in favour of digital only banking, and are happy to only access their bank via the internet. And 80% of the 3600 current account holders surveyed are using internet banking regularly – however, the figure using mobile banking is just 27%.
BUT, there’s a bit of paradoxical confusion going on, too. It also found that there was a rise in customers using branches – up to 52% from 45% in 2012. And the biggest rise of all was between 18-25 year olds – the people you might assume would be all over digital banking like a rash.
‘This year’s survey underscores the growing complexity in how consumers want to interact with banks in the digital age,’ said Peter Kirk, from Accenture’s financial services group.
So what do we want? People or machines? Or both? Or do we just want that thing that seems so elusive – a bank that doesn’t annoy the crap out of us?
We use them because they’re there (and they’re marginally preferable to monosyllabic/overtly effusive checkout assistants). But a staggering 93% of us can’t abide self-service supermarket tills and say that they cause more problems than they solve.
A survey by cash management company Glory Global Solutions revealed the huge amount of customers who are frustrated, bamboozled, and otherwise kicked in the bagging area daily by self-service machines.
But we would rather use them than stand in a queue behind a glacially slow old lady buying 6 tins of marrowfat peas.
However, there’s a weird gender divide when it comes to using them. 80% of women used them regularly compared to 77% of men. But women were more likely to start yelling at the machines, with 96% admitting that they’d lost it in front of one, compared to 89% of men.
Interestingly, more than a third of customers avoided self service at both supermarkets and banks, preferring human interaction. And a quarter said they didn’t use the technology because it was ‘too slow.’
Young people, though, use self-service machines willy nilly and have few complaints, probably because they grew up with the sound of their mothers swearing at a computerised voice.
But the results showed that despite the rise of the machines, many of us see (human) customer service as a vital part of doing our shopping and banking. Mike Bielamowicz from Glory Global Solutions said:
‘While the majority of UK consumers are open to using self-service machines at least some of the time, it’s significant that interaction with a staff member is still a key part of the retail experience for many people.’
41% said that town centre parking signs were confusing, and the survey also found that 22% of drivers had been clamped or towed when parking in town, because they didn’t understand the parking rules.
Meanwhile, more than a quarter think that parking is badly signposted and some people are even wary about parking outside their own houses because they’re not clear about whether they’re allowed to park there.
Steve Barratt of Churchill said: ‘It’s the driver’s responsibility to check which parking restrictions are in operation in a particular area. However, when there are multiple restrictions in operation on a single street, it can result in motorists being confused and unintentionally parking illegally, incurring fines that could have been avoided.’
Could this be one of the reasons why the high street is dying on its arse? (Footfall fell by 0.9% last year). Well, it can’t be helping. After all, it’s easier to buy something online rather than paying an extra £60 to get your car out of the pound.
Well, the answer is surprisingly quaint – we want a POST OFFICE, alongside independent convenience stores and specialist food shops. Basically, a butcher, a baker, a candlestick maker, a coffee shop and somewhere to post a letter. Oh, and a couple of banks. [No pubs? -Ed.] Not much to ask, is it?
That’s according to a new report by The Association of Convenience Stores, who asked consumer, retailers and councillors what they wanted to see on their high street.
The shops we definitely don’t want more of are betting shops, charity shops, takeaways and pawnbrokers.
ACS Chief Exec James Lowman said: ‘The tendency of consumers to want more independent stores and specialist food shops shows that they want to shop in places which have a unique local atmosphere and aren’t just part of a clone town full of national chains.’
But aren’t we being a little bit nostalgic? Our shopping habits aren’t exactly like an episode of Camberwick Green – when did you last go a butcher?
Still, it seems like the old-fashioned idea of the high street still endures even in the modern world. And it really would be great to not have to walk 3 miles to find a post office.
No really, according to some new survey, it has made the greatest contributions to humanity and the planet.
Catch yersel’ oan.
The results were revealed as part of the first ever Good Country Index, which ranks countries by combining 35 separate indicators from the United Nations, the World Bank and other international institutions.
The UK only managed a measly 7th place, but it did top the ‘contribution to science and technology’ list, so, you know, don’t leap off a cliff just yet, as the US came 21 (scores dragged down by international peace and security).
Bottom of the poll were Libya, Vietnam and Iraq. Yeah, admittedly Iraq isn’t really doing a whole lot to entice admiration right now.
Outside of western Europe and the English-speaking world, Costa Rica ranked the highest, which came in at 22nd place, while Chile took 24th place. Kenya was named best African nation which has contributed most to the planet, at 26th place, and was the only country on the continent to break into the top 30.
The list was created by researchers looking at the size of its economy, assessing the global contributions to science and technology, culture, international peace and security, world order, the planet and climate, prosperity and equality, and the health and well-being of humanity.
Policy adviser Simon Anholt, who designed the survey, said: “The idea of the Good Country Index is pretty simple; to measure what each country on earth contributes to the common good of humanity, and what it takes away. Using a wide range of data from the UN and other international organisations, we’ve given each country a balance-sheet to show at a glance whether it’s a net creditor to mankind, a burden on the planet, or something in between.”
“It’s time countries started thinking much harder about the international consequences of their actions; if they don’t, the global challenges like climate change, poverty, economic crises, terrorism, drugs and pandemics will only get worse,” he added.
So well done Ireland, with your myriad of *insert stereotypes here*
A bad travel company can destroy your holiday and leave you trapped in a one star hotel with Legionnaire’s disease. Whereas a good one will make sure you’re on a sun lounger drinking rum from a coconut before you can say ‘ABTA’.
But which ones are the best?
Which!!! asked 2,852 people to name the UK’s best travel companies, and coming joint first with 93% are Trailfinders and the lesser known Audley Travel, which was praised by consumers for being ‘a class act’ which demonstrated ‘seamless planning.’
And despite having been relegated to the bottom of the table, high street travel behemoths like First Choice (69%) saw some improvement in scores from last year, with Thomson on the up with a 70% rating. Thomas Cook was at the bottom of the table with 61%.
Which!!! editor Richard Headland said: ‘It’s good to see an improvement in the market, particularly among the lower rated companies, in time for summer. However people should do their research as it pays to know which holiday firm will give you the best experience.’
Rum from coconuts, or Legionnaire’s disease. You decide.
Superfast broadband coverage is a bit of a lottery across the UK. So while the people of Londonderry might be whizzing along with 99% super fastness, it’s a different story in Inverness, Cardiff and Glasgow.
For example, only one in three people in Glasgow have access to superfast broadband, while almost everyone in Northern Ireland is able to download hooky episodes of Game of Thrones in record time.
Ofcom also found there was a class divide when it came to broadband speeds. People in lower income areas tend to have decreased access to broadband, with Glasgow scoring lowest with 57% access.
The bewitchingly named Claudio Pollack from Ofcom said: ‘Access to fast broadband is an important part of modern life, and a source of economic growth and investment across the UK.
Today’s findings suggest that the usage and availability of faster broadband also vary widely between cities. We will carry out further work in this area to help bring faster broadband to UK homes, whether in cities or rural areas.’
So says Halifax’s Money Attitudes survey, which found that people struggling along with young families and an increasingly dim sense of their place in the world are most likely to have run out of money before pay day.
53% of this demographic were skint at the end of the month, compared to 43% in other age groups.
Pressured 40somethings were also least likely to have their finances organised, probably because they were too busy trying to tweet something funny while a child tugged at their arm yelling ‘I WANT A POO!’. They also admitted that they didn’t pay their bills on time, and the idea of a savings account was laughable.
The survey of 2000 people wasn’t all doom and gloom, though. More than a fifth of people said their finances had improved since 2013.
Anthony Warrington of the Halifax said: ‘While there has been an improvement in people’s finances overall, those in their 40s are most likely to still be feeling the squeeze.
People in their 40s face a wide range of demands on their finances, often juggling the cost of supporting children, with paying a mortgage, and trying to save for their own future.
This research highlights that although the outlook looks brighter overall, the recovery is not evenly spread.’
Yeah, great. *gazes into moth eaten purse*