Posts Tagged ‘pricing errors’

In the shops now! Comet busy sucking the savings away

Friday, November 20th, 2009

An angry long-time reader and frustrated member of staff at Comet writes:

“As I have previously sent in ticketing errors, and also complained that the people responsible get paid waaaay more than I do as a mere sales bod, I figured I’d send another one in, and damn it, I wont stop sending them in, until the site doesn’t want them anymore, such is my anger at their idiocy”:

Bitterwallet - ahoy Comet pricing errors ahoy
Spotted a better non-deal? Maybe you had the dream about that tree again. Send it all, more or less to bitterwallet@gmail.com.

Pricing errors part 2: the very best from you

Friday, July 10th, 2009

hukd logob1 Pricing errors part 2: the very best from youWe may have found 5 pricing errors to write about last week, but our readers added many more. Therefore, in view of all the glaring price errors that you found, here is Part II of “Pricing errors we’ll always remember.”

1. Tesco’s now-cancelled “Refund and Keep” policy was fondly remembered. Before Feb. 26, 2007, Tesco would refund the price of mis-priced goods, and let the customer keep the product. Perhaps they were thinking about the occasional tin of peas, but customers used it for other things, like free Xbox 360s and free computers. Alas, once Tesco discovered customers sharing mistaken prices online, they stopped the practice.

2. Entertainment items also tended to be the victims of mistaken prices, particularly “boxed sets” of things. For example, we reported on a James Bond DVD collection for £9.99, but our readers also pointed out a Blu-ray set of Kill Bill 1 and 2, along with Sin City from Argus for £3.47, and a temporarily mis-priced Blu-ray set of the Matrix trilogy on Play.com for £14.99, which they honoured. At one point Waterstones was offering a Harry Potter Special Edition Boxed Set at £5.99 when it should have been £185 (They cancelled all the orders, however.).

3. Oddly, cheap beds came up a couple of times. A double bed from Argos was advertised at £99, plus headboard, drawers, and 1.5% Quidco. Better yet was a king sized bed from Debenhams for £2. Apparently some people got the £2 beds before Debenhams fixed the error.

4. Pricing errors on computers were fairly common. The Dell Inspiron Mini 9 showed up at £99 delivered, right from the factory. Until, that is, Dell realized what was happening and pulled the plug on it. A few people did manage to bag one, however. For a time, Littlewoods Ireland offered a Compaq Mini with a 21.5 inch monitor for 69 Euros, and an HP C7280 printer for £54.99 on Play.com netted one reader a £50 credit after complaining.

5. But perhaps in terms of return on investment, the Post Office life insurance scheme from 2008 where you paid £5 in for 3 months through Quidco and got £143 back, after which you could cancel, may be tops. For approximately 10 minutes of effort, £15 got you a £128 profit. Looked at in terms of an hourly wage, this would come out to £768 per hour!

Clearly there are a lot of sharp-eyed readers out there who’ve found some amazing deals. Getting the super-low, wrong prices when you order seems to depend on being early and buying only one or two of the item. Once the HUKD boards begin heating up, the deals almost always get pulled. But it can’t hurt to try!

(Thanks to acecatcher3, Amzmalhotra, basquille, barneydog, courtster, Darren, jah, mister oddball, pricesavvy, Robert & thepearce for tips above)

5 UK consumer pricing errors we will always remember

Thursday, July 2nd, 2009

http://img33.imageshack.us/img33/7119/tescopricedrop797040179.jpgDecimal points are the bane of the e-retailer’s existence.

All they have to do is jump over by a digit or two and all hell breaks loose.

Here are five “too good to be true” pricing errors, most of them due to truant decimal points.

1. £119 return flights for 2 to NYC: When US company Hoover set a special sales promotion from its South Wales HQ in 1993, they underestimated consumers. They offered 2 free return tickets to NYC or a European destination, for purchases of any Hoover product of over £100. The idea was that the small print should put off consumers applying, which involved various hurdles to get the flights. These include mail-in receipts, application forms to be returned with 14 days, time consuming airport procedures, and limited airport availability. They were wrong. Over 100,000 saavy consumers applied for free tickets after purchasing the cheapest hoover available, which cost £119. After Trading Standard investigations and over 300 complaints received from customers who were refused tickets, the company had to pull out its own money from its £20m first quarter profits to honour over 20,000 extra tickets from BA. What about the hundreds of thousands of brand new in the box Hoovers flooding the market? Well, eBay first launched in 1995, so they could have helped establish the marketplace!  Who knows. Lesson: Never underestimate consumers. We’re smarter than you think.

2. Amazon 29p albums: When you’re as enormous as Amazon, you’re bound to misplace a decimal now and again. Six years ago they listed iPaq PDAs for less than £10, there was a virtual stampede, and the firm that made them had to batten down their virtual hatches to undo the mistake. Last month, the online behemoth was selling some albums for 29p each (just shortly after a loophole HUKDers found on free amazon album downloads) The artists involved (Calvin Harris, James Morrison, the Yeah Yeah Yeas, and MGMT) saw sales skyrocket. Amazon pulled the price error the next day.

3. Sony VAIO laptops for £70: In 2002, e-commerce retailer Foris either mismatched prices with merchandise or flung a decimal without aiming first. They offered Sony VAIO laptop computers for £70 and Compaq monitors for £36.31. They had to turn off their checkout system. They did not honour the prices.

4. Nicam Digital TV for £2.99: A decade ago, Argos listed a Nicam digital television for £2.99 instead of £299 (slippery decimal again), then in 2003 they did the same thing with Bush televisions, pricing them at £0.49. A customer tried to order 100 of them, but was not successful. Nobody actually got the items at the mistaken price.

5. 3.1 megapixel camera for £100 only (really!): In 2002, Kodak mispriced its 3.1 megapixel camera for what was then the low, low price of £100. A couple thousand people pounced, and guess what? Kodak honoured the price! Well done, Kodak. At least it came with a whooping 32 MB MMC card…

Are there any other major pricing errors and gaffes that you have come across? Or hot deals that were honoured / not honoured that are worth mentioning? We would love to know, so please share them with us in the comments below!