Posts Tagged ‘paypal’

The downsides to paying with Paypal?

December 5th, 2014 1 Comment By Thewlis

paypal The downsides to paying with Paypal?Paypal have been busy sneakily taking over the world. Once just a quicker way to pay for essentials bought on eBay, you can now use Paypal to pay for loads of things, in many different online, and now offline retailers. Physical shops can now use Paypal’s own version of a chip and pin machine to get card payments from customers.

However, there are a couple of things to be aware of when paying with Paypal, as it can affect return policies, or even consumer protection.

A recent case was investigated by the Telegraph where a consumer was having difficulty obtaining a refund of some building materials. He had paid by Barclaycard, with the merchant accepting payment through a Paypal card machine, so was advised he could claim against Barclaycard under Section 75 of the Consumer Credit Act. This allows the consumer to seek redress from the card provider when using a credit card for a transaction worth between £100 and £30,000 where there is breach of contract or misrepresentation.

However, in this case, Barclaycard refused to accept liability, saying: “When payments are made to a company that is not the one providing you with the end goods or services, as is the case with PayPal, there is no claim under Section 75 because the credit card company must have a direct relationship with the supplier for them to be equally liable.” Barcalycard’s argument was that they had supplied Paypal with the cash, not the merchant, and that Paypal had not acted in breach, so there was no way they could be held under s75. Paypal disagreed.

The issue is that, normally when paying for something with Paypal, the funds go into a Paypal account, and Paypal then pays the merchant, and this was Barclaycard’s argument. However, the chip and pin machine did not work in the same way, with a Paypal account, so Barclaycard would have been liable under s75, a fact they later agreed to after taking legal advice, had the customer in this case not obtained a refund in full from the merchant.

But the Paypal mechanism does mean that you need to be aware that some retailers have specific different returns policies if you pay with Paypal, rather than directly with your credit or debit card. Many retailers will allow you to return items bought online to a local store for a full refund. However, if you have paid with Paypal, some stores will only refund your money on a gift card, rather than in cash. You can obtain a cash value refund to your Paypal account, but only if you return items by post. Other stores, such as House of Fraser, will not accept any returns in store if purchased by Paypal, and the Paypal returns window can be halved, down to 14 days rather than the customary 28 days.

All this information should be found on the relevant store’s website returns policy, so if you are thinking of buying something online and paying with Paypal it is worth checking in case you need to make a return.

Paypal bids for a life away from eBay

October 1st, 2014 2 Comments By Ian Wade

paypal Paypal bids for a life away from eBayPayPal is going to become its own thing.

It will now trade as a separate publicly traded company, and will no longer be completely associated with eBay – the breakaway is scheduled to occur sometime during 2015.

Pre-market shares in eBay surged by 11% on news of the announcement on Tuesday.

eBay said a decision had been made to separate as a strategic move to help maximise growth and shareholder value for both the payment and retail entities.

“eBay and PayPal are two great businesses with leading global positions in commerce and payments,” eBay president and CEO John Donahoe said.

“For more than a decade eBay and PayPal have mutually benefited from being part of one company, creating substantial shareholder value. However, a thorough strategic review with our board shows that keeping eBay and PayPal together beyond 2015 clearly becomes less advantageous to each business strategically and competitively.”

“The industry landscape is changing, and each business faces different competitive opportunities and challenges.”

This comes several months after investor activist Carl Icahn demanded a split of the two divisions. Meanwhile, most people who aren’t associated with either company are still glaring at them with contempt.

ryanair 300x225 Marriage made in hell? Ryanair will now take PaypalRyanair is the airline we all love to hate, mostly because they never shy away from an opportunity to slap an extra charge on passengers, even mooting a charge to use the toilet on flights a little while ago. It seems obvious, therefore, that Ryanair’s latest partnership is with eBay payment service PayPal, who are also known for charging massive fees.

Although sketchy on the details, Ryanair have announced today that they are instigating a new ‘payment partnership’ with PayPal, to allow their 86m customers to book “even faster” on Europe’s biggest travel website.

Personally, we think the thing that would make the booking system fastest of all would be to remove all the add-ons, like insurance, cabin bags, car hire that all need refusing before you can make your booking, but perhaps that’s just us.

Now, anything that makes the consumer experience run more smoothly is clearly A Good Thing but past experience suggests that Ryanair in particular think additional charges are a good thing. No details of what charges, if any, will be levied in order to enjoy the convenience of paying by Paypal have yet been disclosed.

Of course, there may be no charges, Ryanair having tried on the “customer friendly” approach of late, which has seen a number of improvements and fee reductions, including allocated seating, a second free cabin bag, and a new website and app. Ryanair are even threatening to ‘unveil’ a new business offering in the near future.

Ryanair’s Chief Marketing Officer, Kenny Jacobs said: ”Our partnership with PayPal is the latest element of our Always Getting Better programme and our commitment to the continued improvement of our customer experience, and follows the introduction of allocated seating, a free second carry-on bag, reduced fees, a new website, a new app and mobile boarding passes and our Ryanair Family Extra service. We will next unveil our tailored business product, as we continue to offer so much more than just the lowest fares.”

Not to be outdone, PayPal’s Vice President for Global Operations Europe, Middle East and Africa, Louise Phelan said:

“Ryanair revolutionised low fare air travel in Europe. As the pioneer of faster, safer online payments, PayPal is delighted to help Ryanair develop its customer experience by making it even easier and quicker for travellers to book and pay for their flights online. With our 152 million active accounts across the world, we’re also making it easier for businesses such as Ryanair to expand their international sales.”

However, the one word missing from all of this is ‘free’, so it is likely that one or other of the partners will be turning a fast buck to save you the bother of getting your debit card out of your wallet…

PayPal toy with being a payday loan company?

July 24th, 2014 1 Comment By Mof Gimmers

paypal PayPal toy with being a payday loan company?PayPal – a company that people don’t exactly trust or like – have announced that they are going to start offering cash advances to small businesses in the UK. If you can’t get a loan, then PayPal want to ‘help’.

Of course, everyone’s problems with PayPal are well documented, but so too is the general irritation with loan companies and banks. It is basically getting a consumer to pick which illness they’d like.

The PayPal Working Capital fund will launch in the UK later in the year, but has been giving out loans in the USA since last September. And people are taking them up on the offer. Thus far, they’ve made £82m worth of advances to American firms.

They say they will provide “funding in minutes” after approvals and all that… but no credit check.  A one-off fee is required on the advance (like interest) and the fee you can receive is based entirely on sales history from the PayPal account, the amount of money being advanced and the schedule of repayment.

Businesses will pay back what they owe with a share of sales made using PayPal, so if you don’t sell anything on a given day, PayPal get nothing.

In America, there’s been glitches – a number of customers have noted that unauthorised payments have been taken out of their PayPal account as repayments, with PayPal clearing business accounts without much fanfare or explanation.

Would you trust PayPal to sort you out with a loan? Or are they no better or worse than any other loan company?

Facebook to start testing ‘Paypal Killer’

August 16th, 2013 7 Comments By Lucy Sweet

In their latest bid to take over the Internet, Facebook is about to begin testing a mobile payment product, which they describe as a ‘Paypal Killer.’

facebook mobile 300x200 Facebook to start testing Paypal Killer

If you give your credit card details to Facebook (haha as if!), then you’ll be able to pay for things via Facebook on your mobile using partnering e-commerce mobile apps. And because your card is already registered, you don’t have to input any details, making it a speedy way to pay.

Oh, and of course, it’ll give Facebook all the consumer information it needs to target you to the grave with ads about belly fat and promoted posts about ugly shoes.

However, Paypal, who have the Internet payment business sewn up on Facebook and elsewhere, don’t seem too worried just yet. ‘We’ve been investing in mobile payments since 2006, and last year 10 percent of our total payment volume — $14 billion — was from mobile devices,’ said a spokesman. ‘However, we always welcome competition and are looking forward to seeing what Facebook will announce.’

(Translation: ‘Yeah, whatever. Just try to take us on, SUCKERBERG.’)

So will the social network managed to beat Paypal at their own game? Personally, with Facebook’s track record for privacy not being tooooooo brilliant, I think I would rather give my cashcard to a bloke called Nobby and ask him to go to the shops for me instead.

Is eBay pricing itself out of the market?

August 12th, 2013 59 Comments By Thewlis

ebay new logo 300x160 Is eBay pricing itself out of the market?When eBay first burst into our lives in the late 90s, we all thought it was the answer to our clutter prayers. The premise was simple- now you could get rid of tat you didn’t want anymore and someone would actually pay you for it. It was also a great way to declutter, provided you didn’t start buying other people’s tat at the same time.

Last week, eBay announced another change to their seller fees, which will make selling on eBay even more expensive. So will this be a nail in the coffin of the massive eBay machine, or will people still cough up regardless?

The new changes, which come into force on 4 September will see eBay charging its final value fees (FVF) including postage, instead of the item value alone. For private sellers this amount is normally around 10% on the final selling value of the item, and for business sellers it ranges from 5-12%, but is 10% as standard. Besides being another way to squeeze even more fees out of sellers, eBay might claim to be doing this to stop people profiting out of inflated postage costs.

While this may have been possible, and even prevalent some years ago, with postage costs increasing massively over the last few years, and specifically the huge increases to Royal Mail parcel costs earlier this year, when this is coupled with eBay imposed maxima on the amount of postage that can be charged on an item, sellers would be hard pressed to make much of a turn on postage these days anyway. Not that eBay is charging on the profit- the FVF will apply to the whole postage cost, most or all of which will presumably be spent on postage.

But what can sellers do? For most people who sell occasionally on eBay, the effect will not be so great as for traders who attempt to make a living using eBay as an online shop venue. But the proliferation of selling sites on Facebook might mean that sellers are willing to accept a slightly lower price in order to keep 100% of the sales value. Even if you do have to deal with actual people.

On the same date, and presumably aimed at placating smaller business sellers, eBay are increasing the amount of ‘free’ fixed-price listing fees (a smaller fee paid on listing the item) for basic shop owners, up to 200 from 20 per month, saving up to £20 a month based on 10p listing fees. Basic shops cost £19.99 a month.

And don’t forget, you have also been paying Paypal fees on the final value including postage for years. Some sellers are surprised at just how little they end up with in their pocket at the end of the day.

But will this be enough to turn people away from eBay? Many online sellers have given up when faced with eBay fees, but for many more, the costs may be high, but the practicality of a standalone online shop in a sea of millions of websites may be too high. Sellers said they would boycott eBay after the sellers’ right to negative feedback was revoked, but so far eBay still seems to be surviving. Perhaps this latest change is just an added inflationary cost of surviving these days.

PayPal gives bloke $92 quadrillion by accident

July 18th, 2013 11 Comments By Mof Gimmers

paypal PayPal gives bloke $92 quadrillion by accident

PayPal made a boob, giving one fella $92quadrillion by accident. That’s $92,000,000,000,000,000. That’s a terrifying amount of money.

That amount of money was doled out to Christopher Reynolds, instantly making him more wealthy than Bill Gates, Michael Bloomberg and Larry Page combined. That’s so much money, he could’ve swimmed in coins like he was Scrooge McDuck.

However, PayPal soon rectified the error and Reynolds went from being dizzyingly wealthy, and back to being a run-of-the-mill PR executive again.

Speaking to CNN, Mr Reynolds said: “It’s a curious thing; I don’t know maybe someone was having fun.”

PayPal admitted: “This is obviously an error and we appreciate that Mr Reynolds understood that this was the case.”

If he’d spotted it sooner, he could’ve bought a gigantic laser gun and held the world to ransom, or paid off the world’s debt. Sadly, it wasn’t to be.

ebay new logo 300x160 Selling gig tickets on eBay? Watch out for Elengo Papacostas...Ticket sellers on eBay have been scammed by a mysterious figure called Elengo Papacostas, who has purchased festival tickets from them and sneaked the money back using PayPal.

Elengo -who I like to imagine as a dark handsome type in a fedora carrying a guitar case in the desert – doesn’t exist on the UK Electoral roll, but he’s still managed to con people who have been selling festival tickets online.

The scam is as follows: Elengo snaps up your gig tickets using PayPal. Some time later, he/it/them orders a ‘chargeback’ on the payment, which is the facility you can use to get your money back if your goods don’t arrive or are unsatisfactory.

After a BBC Wales documentary exposed the scam, they got a reply from someone claiming to be Elengo, who complained that he received the tickets and it was PayPal’s fault. The plot thickens…

With dozens of victims taking to the Internet to complain about the fraud, PayPal has since closed Elengo’s account. But don’t be surprised if he springs up in another guise. If Stelios Shufflebottom or Regina Felangi contacts you wanting to buy Glastonbury tickets, report it to the eBay police, OK?

Buy chips with Paypal’s new chip and pin device

February 22nd, 2013 3 Comments By Lucy Sweet

chips 300x225 Buy chips with Paypal’s new chip and pin device

We’ve all been there – staggering into a taxi and realising we’ve got no money, having to walk to a cash machine to buy knock off lighters from the market…But now, Paypal has launched a new chip-and-pin machine for even the UK’s smallest businesses.

Called ‘Paypal Here’ it costs under £100 to buy the device and means that market traders, taxi drivers and food vans will be able to accept debit and credit cards, with a transaction fee of less than 3%.

It’s not the first of its kind: Paypal has competition from similar devices. But honestly, would you stick your card in something called an iZettle?

Mark Thomas, an ice cream seller in Borough Market, will be the first to try out the device, so expect some media poncery of the highest order when it fully launches in the summer.

Still, it’s pretty exciting stuff. Just think, next time you’re hammered in the kebab shop you can suavely say: ‘Do you accept American Express? ’ just before you vomit on your shoes.

Anyone fancy getting a fiver off something on eBay before 10pm tonight? Course you do.

If you’re paying with Paypal, use the coupon code COUPONFROMEBAY at checkout and receive £5 off your eBay.co.uk purchase (excluding P&P).

There’sno minimum spend but you have to use the code in one transaction. We’ve just tried it and it works. We bought one of these. £1.99 after the voucher.

 Deal Attack! Get £5.00 off an eBay purchase before 10pm tonight!

Nice eh? Thanks to avid HotUKDeals members dapp and pantheruncia…

paypal Why pay with cash or card when you can now pay with Paypal?Faster payments in shops is the holy grail for lots of retailers, and now Paypal have busted on to the scene to offer their own inimitable service. It sounds amazing and quick as well – here’s what you have to do to get involved…

• Download and fire up the Paypal instant payment app.

• Tap in a security code

• Present the barcode that the app generates.

• Find a shop assistant who has the relevant barcode scanner.

• Get them to scan the item and the barcode on your app.

That’s it! You’ve made your purchase! MUCH quicker and simpler than handing over cash or a credit/debit card, eh? Oh.

At the moment, the service is only available in Oasis, Coast and Karen Millen stores but we’re sure it’ll soon spread like wildfire and become the new standardised way to pay for stuff in the UK. Oh yes.

PayPal order destruction of WWII violin

January 4th, 2012 6 Comments By Mof Gimmers

PayPal, who made the shortlist in our Worst Companies of 2011, have been showing a wilful disregard for common sense again, this time getting someone to smash up a violin that survived WWII.

A vendor sold an old French violin to a buyer who disputed the label on the instrument. This isn’t uncommon in the violin market. However, instead of understanding what a label dispute means in the violin world, PayPal “made the buyer DESTROY the violin” as they deemed the violin to be “counterfeit”.

paypal smashed violin 499x310 PayPal order destruction of WWII violin

Is there such thing as a pretend violin? Either way, it appears that PayPal don’t have any problem with destroying instruments that have been “examined and authenticated by a top luthier prior to its sale.”

Of course, if you were a sneak, you could exploit PayPal’s system by buying a cheap, tatty violin, crying ‘fake’, smash it up at their behest and then make off with the expensive one complete with a refund. That’d invariably work with clothes and bags too, so well done PayPal.

Read the full story with correspondence and small print here.

Worst Company Of 2011 – two more to vote on

December 23rd, 2011 9 Comments By Andy Dawson

wcb 2011 deal Worst Company Of 2011   two more to vote onIt’s Worst Company Of The Year time again here at Bitterwallet and here’s your fifth vote-off in the first round of eight showdowns between the shabbiest companies that the country has to offer.

Ponder for a moment while you decide which you hate most out of BT and British Gas, in a battle between two former nationally-owned companies that were sold off and have constantly pissed you off over the past year.

After that comes the deadly duo that is eBay and Paypal, in the head-to-head that usually causes lots of controversy among certain elements of our readership. Have we pitted them against each other purely out of spite? We couldn’t possibly comment.

You’ve got until the end of Boxing Day to make your decision which of them will progress to the quarter-finals so don’t go making any rash decisions. Catch up with all the voting so far here…


We all know that Paypal is brilliant, right? *dodges hail of bricks* No, really, it is – because you get buyer paypal Can you touch the stuff you bought with Paypal? If not, youve got no buyer protectionprotection and can put in a claim if the stuff you’ve paid for doesn’t turn up or is a bit crap. Wahey!

Not true. As has been pointed out to us by avid Bitterwallet reader Adam Jeffrey. He says…

“Did you know that if you use Paypal to purchase anything that they consider to be ‘non-tangible’ – you have absolutely no protection as a buyer?

Perhaps I am just behind the curve (and I must admit I did not read through to clause 13.3 of the T&C’s as I have now been told I should have done by the lovely Angela at Paypal CS) – but I had not realised this and weighed in to purchase some iPhone-unlocking software for my wife’s 3GS running 4.3.5 (I know I should have known better) from fastiphoneunlock.com a week or so ago.

Having now looked at the site more closely (and it’s non working contact details and live service) I realise my mistake. Having paid my £21 I received an automated link to a page of tools which are totally incapable of unlocking the 4.3.5 IOS and are of course the very same free tools that don’t unlock 4.3.5 available elsewhere gratis.

Unsurprisingly the site’s money-back guarantee wasn’t worth the pixels it is printed on and so I raised a claim through Paypal – and have now had it closed with the information that they cannot find in my favour (aka help me in any way)…. the reason being that if you use the service to purchase anything online (including through ebay) that is not ‘tangible’ (ie software or services) you have no protection whatsoever.

Just thought I would send this as a heads-up – was news to me, so perhaps is to others.”

So there you go. Don’t make the mistake of assuming that Paypal will always be covering your back. Because, and you probably knew this anyway, they won’t. Also, it might be an idea to avoid fastiphoneunlock.com while you’re about it.

Deal Klaxon! Free money!

October 20th, 2011 1 Comment By Andy Dawson

paypal Deal Klaxon! Free money!Fancy a tenner for nothing? Quick – check out this offer out from Gumtree Deals then! Pay £5 and you’ll get £15 deposited into your Paypal account, for you to spend at any merchant that accepts Paypal. Like, you know, eBay for example.

So that looks like a free tenner from where we’re standing, and it’s little surprise that it’s generated over 3000˚ of heat in the last couple of hours or so over at HotUKDeals…