Posts Tagged ‘itunes’

Oh dear! Ahead of Apple this evening announcing their 3rd Quarter financial results they’re experiencing a huge outage across many of their services including iTunes, App Store and iBooks.

There’s been no word yet when the services will be restored but you can keep an eye on the status of all Apple services on this link. They have of course already provided the obligatory “We are investigating and will update the status as more information becomes available.” line.

After this Apple might want to rethink their tagline for Beats 1 radio station…”worldwide, always on”. Yeh. No.

Screen Shot 2015 07 21 at 17.43.22 500x290 Apple services down including iTunes and the App Store

ITUNES 300x168 Apple changes terms to allow 14 day refund window on iTunes and AppStoreWe’ve all done it, been drunk in charge of a smart device pre-loaded with payment details that has enabled us to make an ill-considered iTunes purchase. However, unless we are compos mentis enough to realise what we have done within a relatively short period of time, when purchasing digital content, our deranged purchases remain stuck with us for ever.

However, now Apple have made a change to their terms and conditions for iTunes and the AppStore which allows users to return digital content within a 14 day period to comply with the EU Consumer Rights Directive enacted earlier this year.

Apple’s terms now state: “Right of cancellation: If you choose to cancel your order, you may do so within 14 days from when you received your receipt without giving any reason, except iTunes Gifts which cannot be refunded once you have redeemed the code” which suggests that you can get a refund within 14 days of the emailed receipt whether or not you have downloaded the content. However, conflicting reports suggest that refunds will only be permitted  where you haven’t actively downloaded the content yourself- although automatic downloads could be OK. While this would cover a drunken or child-instigated purchase in error, that wouldn’t help you if you downloaded the wrong song, or the wrong version of a song for example, when you only realised your mistake after downloading. And surely “without any reason” means you may merely have changed your mind, something covered by the Consumer Rights Directive.

Also, it seems the refund process might not be completely automated, requiring you to ‘report a problem’ or make a written statement in order to start the process. Apple states it will refund users within two weeks of being notified of the order being cancelled/ the product deleted.

Google Play Music already offers EU customers a 14 day refund period over the seven day period offered to customers elsewhere in the world. Apple terms on refunds do not apply outside the EU.

o2logo mediacentre 300x224 O2 adds your iTunes purchases to bill if you wantO2 users will now be able to purchase iTunes codes that will be charged to their bill!

The UK mobile solutions operator will now allow customers to purchase iTunes Codes that can be charged directly to their monthly bill.

Using O2′s “Charge to Mobile” payments service, customers can now buy iTunes Codes, which will be charged straight to their monthly phone bill or from their pay as you go credit.

The codes are available from, and are available from £10-£30. To celebrate the launch, O2 is offering customers who buy iTunes Codes a voucher worth £25 for £20.

The codes can be used to purchase all sorts, be it music, films, apps and books and the charges will be shown on the monthly bills as “O2 iTunes”.

O2′s Commerce Sales head Danny Barclay said, “We look forward to making our customers’ lives easier by offering them a fast, easy and safe alternative method of payment to purchase iTunes credit.”

A similar service is already available for Windows Phone users, allowing them to charge apps bought on their smartphones to their O2 bills.

We eagerly await the papers running a story about how someone’s child has racked up a gigantic bill buying One Direction and Little Mix remixes without permission.

Deathwatch: Beats

September 23rd, 2014 1 Comment By Ian Wade

beatsbydrdrelogo Deathwatch: BeatsLooks like Apple are planning to shut down Beats Music.

The streaming service launched a mere nine months ago, and only four months since Apple hoovered up Beats Electronics for $3 billion.

According to reports, many of Beats Music’s engineers have been shunted on to do other projects around the Apple, such as iTunes. Possibly coming up with yet more fiendish ways of foisting U2 albums at people.

Noticeably, Beats Music wasn’t automatically installed on the new iPhone 6, and it was absent from the Apple Watch fandango too.

It will be interesting to see what they have up their sleeves, as one would imagine that a company wouldn’t shell out $3 billion just for some headphones.

The real deal was acquiring the services of Jimmy Iovine and Dr Dre to help concoct more ideas and visions for the Apple’s music stable.

Apple has yet to release an official statement on the matter. What will we all have to mock if people don’t walk around wearing Beats headphones?

How to delete an unwanted U2 album

September 12th, 2014 1 Comment By Ian Wade

u2 300x300 How to delete an unwanted U2 albumSo you’re one of the billions of people who were “gifted” a copy of the new U2 album and you don’t want it stinking up your iTunes, yeah?

Well, help is at hand.

As not everyone is a massive fan, or even occasional fans, who might have liked a few numbers by the hitmakers once upon a time but that moment has been obliterated by Bono being Bono and his band’s increasingly desperate attempts to remain a colossal thing and all that avoiding tax lark, you might need help in deleting their new album.

If the panto phishing business seemed bad, to some, this felt like a home invasion. Well anyway. Calm down.

Go to your music, select albums, mainly ‘Songs of Innocence’, and then swipe each track to reveal the delete option.

To remove it from your iPhone or iPad, go to Music and switch off “Show all Music”. This way you won’t see any tracks that aren’t actually on your iOS device.

This is quite informative if you’ve ever drunkenly bought something several years ago like, for instance, Kate Nash’s ‘Foundations’, and you were horrified when the cloud shoved it onto your new laptop.

So there you have it. And well done to those of you who already knew how to delete the U2 album and crowed about how much you didn’t care about the whole stunt on Twitter to your 32 followers.

apple android Apple to give iTunes to Android and tinker with TV?There’s a number of rumours bobbing around about Apple at the moment, and two of the more interesting ones involve iTunes and Apple TV.

Firstly, it is being suggested that Apple are thinking of offering iTunes to Android devices. However, the amount of complaining people have been doing about iTunes recently, you have to wonder if any Android users will want to go anywhere near the service.

Apple need to do something though – according to figures, iTunes’ rates have declined while things like Spotify are doing decent business. Google Music is on the up also, so is there any need to offer iTunes to anyone not using Apple devices?

They’re also rumoured to be tinkering with their Apple TV service, presumably on the back of everyone dashing off to buy Google’s Chromecast (as well as Roku and a mooted Amazon service) and the success of Netflix and the like. Basically, it looks like they’re going to offer a new streaming service which could be integrated into a new version of their set-top box.

Apple have already revamped the online store and they are said to be looking at featuring gaming capabilities. They are also hoping to sign-up with a variety of internet providers where they hope to separate the new TV service from public internet traffic, in a bid to get rid of buffering during peak internet usage.

Relatively speaking, it hasn’t been a spectacular year for Apple and other companies have stolen a march on a variety of products and services. Looks like Apple are playing hardball again, pinning their hopes on entertainment services rather than brand new products (although, there is this). For those waiting for an iWatch, it certainly looks like Apple are holding off while they try and tie up people’s viewing and listening habits.

Downloads to cost more

March 24th, 2014 4 Comments By Ian Wade

george osborne 300x300 Downloads to cost moreThe 99p-a-tune download may be at an end.

The problem-haired joybringer George Osborne is bringing in new laws making sure that internet downloads are taxed in the country they are purchased.

This means, that Apple and Amazon will have to charge the UK’s 20% rate of VAT. The current situation they are allowed to sell digital downloads via places like Luxembourg, where the tax rate is as low as 3%.

This will affect books, music and apps and comes in from January 1 2015.

His budget document said:

“As announced at budget 2013, the government will legislate to change the rules for the taxation of intra-EU business to consumer supplies of telecommunications, broadcasting and e-services. From 1 January 2015 these services will be taxed in the member state in which the consumer is located, ensuring these are taxed fairly and helping to protect revenue.”

2013 saw singles ales at their highest for years, so after 2015 consumers are going to go the extra to obtain their music. Or maybe they’ll not bother and riot instead.

Sky versus Apple

March 19th, 2014 1 Comment By Mof Gimmers

sky Sky versus AppleBSkyB are going after the Apple iTunes Store (other services are available too, pedants) with a new service which allows you to download and keep films called ‘Buy and Keep’. There’s a name that took the branding team all of ten minutes to come up with.

It would’ve been funnier if they’d called it the SkyTunes Store or SkyPlayer.

With an imminent release, Buy and Keep will sit alongside the existing pay-per-view Sky Store rental service.

Andrew Griffith, BSkyB’s chief financial officer says this new service will target families with existing Sky subs who previously bought DVDs, but found the whole ‘going to the shops’ a pain in the hole.

“Having made a strong start in rentals, we think we can go one step further and actually start offering customers the opportunity to purchase movies from us and keep them forever,” Griffith said. “We think we are extremely well positioned to enter the market and take share.”

Apparently, Buy and Keep will “have all the flexibility and the convenience of a digital store but all delivered to your TV set with instant access through the touch of a button the Sky remote”.

There’s no pricing available yet.

X Factor alumness, James Arthur, has been embroiled in an internet row all week, after he called someone “queer”. Arthur, with a face longer than Morrissey’s, has been trying to brush it all off like he’s too hard to care. However, after a scrap with fellow X Factorite, Lucy Spraggan, things have really got heated online.

For the low-down on the scrap, HolyMoly have the best round-up (treating the whole thing with the contempt it frankly deserves). However, one interesting thing has happened – it seems you can now get refunds on albums if you don’t like something the artist has said.

The screengrab below shows what Michelle from iTunes said to a customer.

james arthur 281x500 James Arthur homophobic row can get you a refund on his album

So, with that, it seems that you can spend your money on albums, maybe films and TV shows and, should anyone involved in the project say something out of turn, you can ask for your money back.

That could be interesting, especially if you’re into hip hop or metal, where artists say all manner of stuff to get themselves heard or in a bid to pointedly shock. Same goes for horror directors or actors defending Roman Polanski and the like. If James Arthur has done little for the world, it seems his big mouth has ushered in a new type of refund.


It costs £145.50 for a TV licence in the UK, so we can watch great shows like Homes Under The Hammer. But those living in Europe, Canada and Australia are getting access to the BBC for a knockdown price of just £4 a month.

bbc iplayer ipad 300x242 Watching the BBC is cheaper if you dont live in the UK

An annual pass costing £52 gives people living abroad access to the BBC Global iplayer, and also they can watch vintage shows in the BBC archive – like Blackadder and Fawlty Towers – that aren’t available to viewers in the UK.

The Global iplayer is available through iTunes and is undergoing expansion, featuring 2000 hours of current programming and classic BBC shows. Inevitably, the Tories are furious that FORIEGNERS are allowed to watch the BBC at a lower price, and MP Conor Burns is campaigning to have the licence fee reduced using the profits from the Global iplayer.

‘It is an outrage that they are selling content to oreign nationals at a cheaper rate than to those in the UK who are obliged to pay the licence fee.’ He huffed, almost knocking over his decanter of port.

But the BBC shrugged off the ‘outrage’ saying: ‘Unlike the UK BBC iPlayer, the Global iPlayer is not a seven-day catch-up service, and it does not offer the same breadth or amount of content available to the UK licence fee payer. Profits generated by BBC Worldwide are returned to the BBC for the ultimate benefit of the licence fee payer.’

Which means they’re laughing at John Cleese hitting a car with a tree branch, we get to see more homegrown wonders like Cowboy DIY Bodgers series 109. That’s fair, isn’t it?

 Apple finally two step up their iCloud and iTunes securityConsidering Apple hold a reported 500m credit card details, you would think that their security measures are the most robust out there. Well, they aren’t/weren’t.

Apple, along with Facebook, Twitter and Microsoft, were hit in January this year with a security breach after hackers exploited a vulnerability in Oracle’s web-browsing software which prompted the others to give their current measures a serious rethink.

Already introduced by Google, the new “two-step” security measure requires a user to send a code to their mobile phone in order to verify themselves if using a new computer to make a purchase.

The  new security features can be switched on by updating your user profile over at the Apple website. Hopefully this will become the norm for every merchant that we entrust with our credit card details.

Calling musicians everywhere – put another guitar on the fire, because Spotify is planning to negotiate royalty reductions with major labels so that they can extend their free service to phones.
adele2 185x300 Spotify plans to extend its free service, musicians starve
At the moment, this is a rumour, but apparently Spotify ‘dudes’ are talking to Warner music about reducing fees and rights, and will be holding no doubt wanky talks with other labels soon.

It’s all intended to increase Spotify’s currently non-existent profitability and improve their free service – but the music industry might not be completely on board. After all, Spotify already deliver miniscule royalty cheques to musicians compared to iTunes or Amazon.

But with downloads stalling and CDs about as popular as frozen lasagne, the labels see subscription streaming services like Spotify – which has 20 million users worldwide – as the future model for the industry, so it’s in a good position to get its wish.

Whether the artists will play along is another matter – Adele, Taylor Swift and Coldplay have already bailed out because it’s not keeping them in gold plated Bentleys, wheatgrass juice and trips to the ‘Special Doctor.’

Should Spotify triumph by shafting the very people who justify its existence? Or should the artists and labels just suck it up and accept that the times are ‘a changin’?

Google Play Music icon Google Music is here to trample all over iTunes Match...If you still haven’t got into iTunes Match (whether you couldn’t figure out what it was, didn’t like the idea of paying £22 a year, couldn’t be bothered, never knew it existed), you might not be in a hurry to start now.

You might well be more inclined to take a look at Google’s new similar service, Google Play Music, that is FREE. It’ll match your library of music tracks and let you stream as many as 20,000 of them to any Android device with a connection.

If it can’t find some of your tracks in its hefty ‘cloud’, you can upload them and let them rain down into your Android device that way. Music can also be purchased from Google Play Music, with choons starting at 79p a pop.

So then – in summary – a Google version of iTunes Match, but without the nasty £22 a year fee. Seems reasonable.

You know, you can get anything insured these days. Supermodels insure their legs, page three girls can insure their assets and even Len has insured his signature good looks against damage in the ring.  But what about normal, everyday stuff? Naturally, your home insurance will cover most of your worldly possessions, but there is one thing you could have paid a lot of cash for over the years, but that might not actually be insured- your digital content and software.

That’s right. While you can back up photos and some apps to the cloud, what about proprietary program software for  your laptop, like Office or Adobe? What about your lovingly curated digital music collection, the stuff not ringfenced in by iTunes? Could you afford to replace it all if your laptop literally went up in smoke?

Boffins over at, who genuinely have nothing better to do all day than poke around in the underwear of insurance policies have discovered that different insurers have wildly different levels of cover for your non-tangibles. Top of the shop is Hiscox, who offer up to £2,500, followed by LV= and Direct Line with £1,000. However, at the other end of the chart are companies like Barclays, LloydsTSB and the Post Office who offer no cover at all.

digital table Is your music collection worth a fortune? Better insure it then.

Importantly, some insurers make distinctions between covering digital downloads and software stored on home entertainment equipment and computers compared with how they cover data downloaded on mobile phones. It’s important to be aware of any differences should you need to make a claim and examples of  policy wordings (from those that actually do offer cover) are as follows:

digital cover Is your music collection worth a fortune? Better insure it then.

Peter Harrison, insurance expert at MoneySupermarket, said: ” It’s easy to overlook the value of digital downloads and computer software as they are out of sight and potentially out of mind. I’d advise homeowners to be sure they have sufficient protection against loss or theft of digital downloads. Check the details of your home contents insurance to see if you have cover in place and if you are unsure after reading through your policy documents, speak to your insurer to clarify if you do have cover and to what extent. It’s worth spending some time to value your virtual content to ensure you have adequate cover for all your digital downloads as the upper limits on many policies can be modest.”

“Where possible, keep copies of invoices or bank statements as proof of purchase in case you need to make a claim” he finished.

But what if you have a massive hard drive and some serious music or software files? If the value or replacement cost of your digitals is more than the limit imposed by your insurer (not difficult if that level is £0), you may need to add exceptions to your policy, in the same way that jewellery over a certain value is often detailed separately to ensure cover. Although then, of course, you will need to see whether the extra cost is worthwhile.

Still, once downloads and digital software become commonplace, surely the insurance companies will keep up with the times and adjust their policies accordingly. Oh, wait…

Orange to give away free films with iTunes

August 8th, 2011 1 Comment By Mof Gimmers
troll Orange to give away free films with iTunes

An example of a typical film

Orange Film To Go are launching a campaign that offers free weekly movie downloads from iTunes. Free films. That’s consumer related right?

Basically, you’ll be given a film to download free from iTunes every Thursday if you want. Of course, you’ll have to have an iTunes account which is annoying.

This campaign comes on the back of the hugely successful Orange Wednesday promotion that the phone vendors do at the moment, which sees beleaguered cinema staff weeping into their nacho cheese every week as thousands of people swarm around their place of work, flobbing sex goo on the back row and flicking bit of a chewed up Skittles at the screen.

So, if you have an Orange Pay Monthly, PAYG or/and Home Broadband contract, you’ll get a free film worth £4.49 from iTunes each week.

“We know Orange customers love film, so adding the Orange Film To Go service to our existing portfolio of film offers is hugely exciting for us,” said Spencer McHugh, Brand Director at Orange UK, adding: “We’ve got some fantastic titles lined up for the launch and even more yet to be announced, so we’re hoping to see a significant number of our customers taking up this offer.”

Orange customers can request the promotional code by texting FILMTOGO to 85060.