Posts Tagged ‘ebay’
Have you noticed how many people hate eBay? Loads innit? Well, they’re trying to win some hearts and minds with an offer that kicks off today, where you can get 20% off a £20 spend. That’s nice of them isn’t it? You can get on that deal, here.
So, are they doing this out of the goodness of their hearts?
Don’t be daft. This is eBay we’re talking about here. The fact is, eBay have watched their profits fall since they split with PayPal.
eBay said that their revenue fell by 2.4% to $2.1bn (£1.36bn) from $2.15bn, so obviously, they’re still loaded and not looking like they’re on their last legs… but they want to win people back into their arms. Whichever way you look at it, no-one wants to see their net income falling to $539m from $673m a year earlier, do they?
This all comes in the 20th year of eBay being in existence, and eBay’s president and chief executive, Devin Wenig, said: “We marked eBay’s 20th anniversary and made progress on executing our strategy to reposition the company to deliver stable and profitable long-term growth.”
No-one heard him though because that was one of the most boring things anyone has ever, ever said. Anyway, you get on the 20% off deal and grab some Christmas bargains.
eBay have signed up for an exclusive partnership with Argos. Together, they’ll offer more than the existing click and collect arrangement that eBay have with Argos stores – now, there’s going to be the first eBay parcel drop-off service at Argos, for next day home delivery.
Amazon will have noticed this and will no doubt be annoyed.
So what’s the craic? Well, as ever, there’ll be eBay Click & Collect at Argos, which launched in 2014. Now, there’s the eBay Drop-Off at Argos, which will roll out across hundreds of stores, offering tracked next day or two day services.
There’s three weight bands, and all you have to do as a seller, is box up your sale, and drop them off at Argos who will take care of the rest. What are the prices? Well, it’ll cost you £3.80 for a parcel up to 2kg tracked (24-48 hour delivery), £6.23 up to 5kg with 24 hour delivery, and £8.22 for packages up to 20kg, with 24 hour delivery.
This is the latest in a raft of innovations from Argos, who are having a strong 2015. They’ve launched the trade-in service for unwanted items, they’ve also offered their own same-day delivery services too. There’s new digital stores and concessions in supermarkets too. They’re really going for it this year, and we can only applaud that.
Nanas are the best. They provide biscuits and cantankerous wisdom which you try and ignore, and ultimately end up agreeing with. Well, one eBay vendor has decided to use their gran as a model.
This lady is 94-years-old, and she’s like the models from Wheel of Fortune.
For some reason, this eBay seller seems to have a load of old weapons and things made of wood. And nana is of course, on hand to wield them in photographs on the internet.
This lady is actually the auntie of the seller in question, but she looks more like a granny to us, and we’re sticking with that. She’s related to the Bulgarian eBay seller called ‘retrooobg’, and to finish off, here’s our favourite photograph of her.
If you’d like to see more of her, then click here to visit the eBay page she graces.
Being a seller on eBay is a trying affair. Unfathomably, it seems that eBay want to make everything difficult for those generating money through selling things, as well as making life hard for those wanting to buy too.
eBay are, quite clearly, sadomasochists.
However, it looks like they’re trying to sort it out, with some new rules for those who trade in the marketplace. They’re going to bring in some new rules regarding customers who open cases against sellers.
So, at the moment, a trader is punished if someone opens at case against them, even if the trader is indulging in perfectly good customer service.
For example, if you send out an item, but the customer doesn’t receive it, that is neither the seller or the buyer’s fault. If the buyer opens a case, eBay punishes the vendor. Or, let us imagine you’ve sold someone a console, and when the buyer receives it, it doesn’t work and you give a full and immediate refund or replacement – if the customer complains, the seller still gets hammered.
Well, this will change next February, where vendors won’t get marked down for cases where item has not arrived, provided you’ve managed to resolve it with the customer before eBay has to step in.
These new rules mean that your ratings will stay intact, if you’re giving decent customer service. Of course, there’ll be swine on both sides who will try and find the weaknesses in this new rule, but at least for now, eBay are taking a step in the right direction.
eBay and PayPal are no longer together in an unholy union, now free to give unsatisfactory service as separate entities! They’d been together since 2002, but have decided to consciously uncouple, like Chris Martin and Gwyneth Paltrow.
This was announced back in September 2014, but will come into play today. We’re wearing black armbands to mark the occasion.
It is thought that the two went their own way, so PayPal could better compete with Apple Pay and other contactless payment thingummies. That said, some of the board at eBay were reluctant to let PayPal go, because it had grown so much, and with growth, comes money.
Of course, PayPal will still be eBay’s main payment provider, so as far as the customer is concerned, nothing changes – you’ll still be able to complain about them both as much as you ever have.
On Monday, PayPal will trade independently on the stock market, where someone might even ring a bell, much to the delight of sweaty men in flammable cheap suits. Not great news for eBay, as analysts predict that eBay’s market value could drop drop from £47bn to somewhere in the region of £19bn.
Still, it isn’t like having £19bn to play with equates to being broke. PayPal, meanwhile, will immediately become a thing that is worth more that its parent company.
One of the things that should be of concern to eBay, is that Amazon and Etsy have stolen a load of ground from the auction site, and whether they’ll be able to compete in the long-run is debatable. Don’t be surprised to see a Deathwatch about eBay in the future, as everyone continues to find alternatives and become increasingly annoyed the eBay’s way of doing things.
Soon enough, when you’re shopping for a new pair of shoes or wanting to buy some movies, when you search in Google, you might have the option to buy it directly through them, rather than messing about pressing buttons to get to Amazon or eBay and wasting your valuable minutes on this planet.
That’s right – the search behemoth is apparently looking to rollout a ‘Buy’ button on its Shopping tab. Google say they won’t get any commission on this and they’re thinking about doing it to help you out. They’re selfless like that, clearly.
That, or they’re going mine all that lovely data and sell it on for a wad of money from someone.
Anyway, according to various reports and mutterings, these buttons will appear alongside paid search results in the ‘Shop on Google’ section.
Seeing as Google have Google Wallet, you’d think that they’ll store your payment details in that, so you don’t need to enter your payment details all the time. That means you might have to be signed-in with Google all the time, which again, works in their favour massively and will no doubt annoy people who don’t have a Google account.
If you think a deal is too good to be true, chances are, it is. Unless you’re looking in our Deals of the Day, of course. Either way, if someone is offering you a MacBook for £300, you’ve got to be wary.
One man who wasn’t, was Paul Barrington who saw the deal on eBay and thought he’d got himself an absolute steal! He parted with his money and waited. When it arrived, he found he’d spent all that money on a photocopied picture of a MacBook instead.
Look at his sad face.
Of course, MacBooks set you back around £1,500 if you’re buying them new and, if you’re getting one second-hand, they’re not going to be much cheaper.
Paul had apparently sold his treasured surfboard to buy the device, as he wanted to start gigging as a wedding DJ.
He said: “I sold my pride and joy for a piece of paper. It’s the first time I haven’t had a surfboard since I was 10 years old but I need a laptop so I checked the listing and the seller’s rating.”
“He’d been a member for a few years, so there was nothing to be suspicious about. I was excited about winning the auction and just thought, ‘I’ve got a laptop so I can start the business. The package was as light as a feather. Why bother sending a picture in a box? It doesn’t make any sense. I almost had to laugh.”
Paul has of course, reported this scam to eBay who are going to get back to him. Anyone who has dealt with eBay before, stop laughing. Here’s the auction.
This comes after news that they are about to split away from their long running association with PayPal.
ebay dropped the news when they were unveiling the fourth quarter earnings report and they bugled in a statement that it wanted to refocus the businesses and ensure it was “set-up to compete and win”.
The online jumble sale also said it has made an agreement with activist investor, Carl Icahn, to give investors a greater say in its PayPal business once it is spun off in the second half of this year, as eBay also announced that it was considering a sale or public offering of its enterprise unit.
They must be doing something right though as the company’s share price went up this morning. How to get ahead in business – sack a load of people and sell off your financial arm.
The new Click & Drop service is made to make the process of delivering eBay purchases a lot easier, along with a online postage and label set-up that will integrate with the eBay account, with optional PayPal business too.
By extending the options for payment, marketplace sellers can now choose at how they’d like to cover the cost of their postage, by using the proceeds generated from their marketplace sales. Royal Mail will also be offering customers a choice of delivery options including 1st and 2nd Class, Special Delivery Guaranteed by 1pm, Signed For 1st and 2nd Class.
Later in the year, customers will also be able to send items abroad or use Parcelforce Worldwide services. Customers will be able to post their items in a postbox or drop off at one of 11,500 Post Office branches nationwide.
Royal Mail have put this move down to some research that revealed that almost a quarter of all UK small to medium businesses would be using online shopping portals to increase their sales in the next 12 months.
Nick Landon, Managing Director of Royal Mail Parcels, said: “Royal Mail is very pleased to introduce Click & Drop, our new parcels online postage solution for eBay sellers. This is part of Royal Mail’s programme of investment in IT to support customers and make it easier for them to do business with us. The new solution allows eBay sellers to integrate their accounts, enabling them to manage their orders more easily.”
Two solutions there. Well done Mr Landon.
Nigel Stewart-Stone was helping his son – Dalton – sell his Renault Clio and has become an internet hero with the honesty of his eBay advert. He left no stone unturned when describing the state of the car.
The ad, titled my teenage sons 2005 Renault Clio, with story time, who would buy it?, which you can see here, kicks off by saying sorry for the condition of the battered motor, listing the numerous faults with it and basically taking the piss out of his son.
Referring to the electric windows, they apparently work well “considering the amount of times they go up and down calling to his mates, and banter with the passing girls, many of whom have been taken for rides in the car, which may explain the passenger seat not moving back and forth anymore, still makes it hard for them to escape his deafening music.”
He adds: “Anyway if you think this car may be suitable for your son, please go ahead and buy it, its (sic) after all in the perfect state for any teenager lad, and will save them all the time and effort that my son has put in to it, getting it this way.”
Dad noted: “There may or may not be any oil and water in the car , despite me repeatedly telling him to make sure it was maintained , I believe he thought this meant sitting in it on the driveway listening to his music whilst having a smoke , he would have washed it occasionally , but said” not really worth it now is it dad” , as its got a big dent on it !!! and anyway, surely I would know if it needed oil , the red light would come on !! , still he does have a brand new set of mats in the boot , bought when he first had the car”
While there are some bids on the car, tellingly, one person commented: “You have made my day! I have no interest in buying your son car! But I love the fact that you let your son live his life! WELL DONE FOR BEING A FAB DAD!!!”
In January 2013, men between the ages of 45-54 Last January were behind 3.8 million searches for luxury items, the highest volume of consumer inquiries across the gender and age ranges.
Possibly rewarding themselves for managing to survive Christmas.
It also found that January and March both registered highs of self-gifting. Which is, frankly, a phrase that can be shot into space.
Phuong Nguyen, director of eBay Advertising UK, said: “Our latest Indulgence Barometer shows that high-end purchases aren’t restricted to Christmas; there are year-round opportunities for luxury brands to engage, and January presents a huge opportunity to grow share of wallet as shoppers stop buying for other people, and get ready to treat themselves.”
“Marketers need to make sure that they don’t blow the budget in December; ring-fencing spend for January, and adapting campaign messages to reflect the shift in shopper mind-set is key to cashing in on the January opportunity.”
An Indulgence Barometer! Have you heard such twaddle?!
It seems things only go from bad to worse for eBay sellers. On top of being emasculated in the feedback stakes some time ago, and being lumped with Final Value Fees on postage, it seems eBay’s Buyer and Seller Protection plans only work one way. You guessed it, in favour of the (scurrilous) buyer.
Of course, there are naughty sellers out there as well as buyers, so some kind of protection is a good idea. But there are also people who know exactly how to game the system, and eBay seems to favour being rude to genuine sellers than chasing up mickey-taking buyers. And we all know what happened to that poor violin at the hands of (current) eBay business Paypal…
Take the case of Matthew Wright, whose sorry tale in the Telegraph saw him out of pocket by £160 and had his account frozen (and threatened with killing off entirely) by eBay. His crime? He sent the item (a mobile phone) to an address other than that specified on the buyer’s Paypal account. Mr Wright thought he was being helpful, but instead, he was walking into a scam. Not that eBay isn’t full of scams or anything…
The eBay buyer protection automatically pays out where the item is not received at the address (as in Mr Wright’s case, as he had sent it to an alternative address) or where the item is ‘not as described’. Clearly, this is quite a subjective criterion, but eBay sides with the dissatisfied buyer by default, paying out a refund, repayment of which is then demanded (with menaces) from the seller.
But what about the eBay Seller Protection scheme? This is supposed to protect sellers against non-paying bidders and to prevent negative feedback being left when the buyer has already had a refund. eBay itself claims it takes action to defend 30,000 sellers every month, and that’s only in Britain. Which is considerably less impressive than the Buyer Protecttion scheme, and not that it even helped Mr Wright who tried, repeatedly, to contact someone at eBay, meeting only with a ‘computer says no’ response.
“I won’t be using eBay again unless this is resolved. If they can’t sort this out properly, then I can’t trust them in the future. Amateur eBay sellers like me need to be on their guard,” he said, bitterly.
So rather than caveat emptor, when dealing on eBay, perhaps it’s the sellers who ought to beware the bias of the eBay market place. Do you still sell on eBay? Is it still worth it after all the hoops, costs and risks?
Note: Mr Wright was, apparently, relieved of his requirement to repay eBay after the Telegraph got involved. Not that little people don’t count until it becomes bad publicity or anything…
It will now trade as a separate publicly traded company, and will no longer be completely associated with eBay – the breakaway is scheduled to occur sometime during 2015.
Pre-market shares in eBay surged by 11% on news of the announcement on Tuesday.
eBay said a decision had been made to separate as a strategic move to help maximise growth and shareholder value for both the payment and retail entities.
“eBay and PayPal are two great businesses with leading global positions in commerce and payments,” eBay president and CEO John Donahoe said.
“For more than a decade eBay and PayPal have mutually benefited from being part of one company, creating substantial shareholder value. However, a thorough strategic review with our board shows that keeping eBay and PayPal together beyond 2015 clearly becomes less advantageous to each business strategically and competitively.”
“The industry landscape is changing, and each business faces different competitive opportunities and challenges.”
This comes several months after investor activist Carl Icahn demanded a split of the two divisions. Meanwhile, most people who aren’t associated with either company are still glaring at them with contempt.
Bitcoin’s payment processing solutions department confirmed its partnership with the eBay-owned firm, which indicates that the comedy currency is likely to be accepted at the online shopping portal at some point in the future.
The deal will see PayPal users, in ownership of a Bitcoin wallet, capable of using Bitcoins to purchase games, music, videos, news, ebooks, and other digital content.
Obviously, the service will be rolled out first in North America before being subsequently expanded worldwide.
Scott Ellison, senior director of strategy at PayPal, said excitedly: “PayPal is excited about all the innovations taking place in payments these days. More choices in how people create value, share it, buy, sell and trade it, that’s exactly what PayPal is all about.”
“We believe Bitcoin offers unique opportunities as more people and businesses experiment with it. PayPal is excited to work with BitPay to offer new experiences and the trusted service our customers expect. We hope to do more together as the Bitcoin ecosystem continues to evolve.”
This comes after eBay subsidiary Braintree – BRAINTREE, AS IN BRAINTREE IN ESSEX. HAS NO ONE THOUGHT THIS THROUGH? – announced earlier this month that it will also activate Bitcoin payments in the coming months.
What could possibly go wrong?
eBay have been having a right old time of it lately.
They’ve now been hit by online badmen who’ve been phishing and rinsing unsuspecting customers for their usernames and passwords, by placing fake item listings and redirecting users to external sites.
According to a BBC report, it was brought to attention by an eBay PowerSeller who thought something was a bit fishy about an iPhone 5 listing that took him to a weird address.
He’s also provided a video about, bless him.
The IT professional told the BBC: “It’s guaranteed – you can bet your bottom dollar that somebody’s going to click on that and be redirected to a third-party site and they’re going to enter their details and be compromised.
“You don’t know how many of the hundreds of thousands of people who use eBay will have done that.”
eBay have removed the listings, but it’s likely to be the tip of a vast iceberg, as it tries to find out how many people had been fooled by it. It’s the last thing eBay need, having had a dozen service crashes this year already.
But anyway. Keep ‘em peeled.