Posts Tagged ‘couriers’

post office 225x300 Dont post your Christmas presents with Royal Mail?For those who managed to snag some Royal Mail shares, the quick £500 ish profit that could currently be made might mean a jolly Christmas is on the cards. However, if you need to send presents through the post, Royal Mail might not be the best way to spread Christmas cheer.

It can’t have failed to escape notice that Royal Mail’s pricing has been going up, and if you think the price of a first class stamp is eye-watering, you should try posting a parcel. Last year, you could have posted a large 20kg parcel for £21.90- this year the same parcel will cost £27.70, up 26.5%.

But you don’t have to send your parcels by Royal Mail. Research by Parcels to Go in the Telegraph found that the same parcel would cost just £9.80 to send through another carrier, a saving of almost £18. On one present.

However, Royal Mail does seem to be concentrating its efforts on the smaller end of the market, something their postmen and women are probably pleased about. For a smaller 750g parcel, the Royal Mail price is up again on last year- £2.60 instead of £2.20, but this now compares favourably with the £4.20 charged by its nearest competitor.

Royal Mail spokesperson said: “A significant majority of parcels handled by Royal Mail are in the ‘small’ parcels range. Royal Mail offers the lowest price in the market for small parcels weighing up to 1kg.”

“The price change will ensure Royal Mail offers the lowest price in the market for shoebox size parcels of up to 1kg in weight,” they finished.

There are a number of comparison engines available that can estimate your postage costs based on the size and weight of your parcel and it can pay to shop around. However, remember that some carriers may require you to take the parcel somewhere for collection first.

Screen shot 2010 12 22 at 15.03.25 Could Amazon offer a choice of couriers in the future?Regular buyers from Amazon know their parcels not only come in all sorts of shapes and sizes, but they can be delivered by one of several courier services. Depending on what the item is and the speed of delivery you choose will determine who turns up at your door/stashes your parcel in a wheelie bin/loses it in the depot; it’s Amazon who chooses the courier service, not the customer.

This is a source of irritation to many customers, especially those that’d like to see some couriers strung up by thumbs and beaten with boots. There may be hope yet, however.

Avid Bitterwallet reader Jared has been slowly losing the will to live with regards to his Amazon order. Citylink have had Jared’s parcel for over a week but they still haven’t managed to deliver it. Amazon has taken full responsibility for their negligence in the email ping-pong with Jared as he continues to ask what the bleeding hell is going on, but they’ve also made another interesting admission:

In relation to getting your parcels by City Link, please let me explain that we do not currently have the ability to assign certain carriers to a specific customer or address but will continue working with all of our carriers to drive improvements for our customers.

We are at the moment looking into providing those options to our customers in the future.

To Jared, and to us, that reads as if Amazon are considering providing customers with a choice of courier for the various services they provide. As our recent Worst Company of 2010 poll showed, some of these companies are truly despised by customers, so providing such a choice could make a big difference.

image by aussiegall on flickr some rights reserved More scams to watch out for, including the courier scamLast week we featured a scam involving spook caller IDs – crooks seemingly masking their real telephone numbers in a bid to lighten your pockets. Avid Bitterwallet reader Jo has been in touch with similar warnings about three more scams that have affected her family in the past month.

My mum received a call from someone claiming to be Windows and asking to turn on the computer so we could receive a critical update. Little did they know that I recently moved out taking all internet-capable devices with me so that would be impossible. Thankfully my mother clocked on in any case and politely declined and put down the phone. My father also received a similar call – thankfully my parents are luckily quite technology-savvy.

Another variation of the scam was aimed at my boyfriend. I answered the phone to someone claiming to be from his bank and thought it may be regarding a letter we sent to them recently so thought nothing of it. He was out so I asked them to call back later. They actually called his phone number later on and his mother answered; she realised it was a scam when they failed to specify which bank they were from.

They get you by saying “I’m calling from your/the bank” and do some quick talking and you forget to ask which. I didn’t even clock that myself but thankfully they now seem to have given up after his mum told them where to shove it.

A more worrying thing happened to my sister’s partner last month. He received a letter from a postal company saying a parcel was to be delivered but, being out at the time of delivery, he needed to phone to arrange a re-delivery and mentioned a number. Not being so untrusting or paranoid as to think to Google the number he rang it and later received a phone bill with a £250 charge for the call, as it was listed as a premium rate number.

While we’re aware of the first two, the third scam is a new one of us; plenty of companies use home service couriers, and couriers in general don’t necessarily have high brand awareness. Most of us would struggle to name more than a handful, so posing as an unknown courier might not arouse suspicion, only curiosity in what the delivery might be.

Despite all of Jo’s family being registered with the Telephone Preference Service (TPS), it hasn’t done a thing to stop the scam calls; it may be that scam calls are more effective in some instance, because there’s an expectation that any calls received must be legitimate. Regardless, no matter how savvy you are, these rapscallions are just as likely to target your parents or other family members, so make sure they know what tricks to expect.

The Courier’s Handbook, Page 13

November 17th, 2010 7 Comments By Paul Smith

We’re sure we’ve seen this before, but you can’t get away from the fact that the couriers still seem to be reading it. Page 12 details how to soundly beat a parcel without damaging the packaging, by using a crowbar and pillows:

Delivery manual 279x500 The Couriers Handbook, Page 13
Thanks to avid Bitterwallet reader Paul

15163189 Missed your parcel delivery? Itll be down the juicer

Pro-pub lady Jennifer Ellison yesterday

Whenever we mention courier companies and their haphazard delivery methods around these parts, we brace ourselves for a raging tsunami of comments from you lot, slagging practically all of them off.

It’s all “they left my Xbox in a burning skip outside my house” and “my new camera was unusable because the delivery driver fed it to a passing dog and then stapled the ‘sorry we missed you’ info card to its hind leg.”

But where were YOU when you should have been sitting at home, waiting patiently between 8am and 7pm for your goods? You were down the fucking pub weren’t you? Admit it you weasel.

Problems like that will soon be a thing of the past. Now you can booze the day away AND take safe delivery of all the stuff you don’t even remember ordering because you were so pissed when you did it.

That’s thanks to a new scheme devised by pub awareness group Use Your Local – they’ve signed up more than 500 pubs, whose landlords are happy to take delivery of parcels when the householder is out. So you don’t really need to be an all-day pisshead to use the service. But it definitely helps.