Posts Tagged ‘complaint’

iFlorist: Complaints and anger all over again

April 3rd, 2014 5 Comments By Mof Gimmers

iflorist iFlorist: Complaints and anger all over againA while ago, we wrote about iFlorist and the fact that there was something a little fishy about a number of reviews they’d received. It certainly looked like positive reviews were being hastily thrown at sites in a bid to counteract all the negative ones.

Well, the complaints and negative reviews are back again, with people furious at what they think is crappy service.

On BW, one reader got in touch to say: “On March 29, 2014, I paid iFlorist to deliver a bouquet of flowers with a glass vase, a card (which was to be handwritten in) and a box of chocolates, which were to be sent to my partner’s mother for Mother’s Day.”

“After Mother’s Day weekend, the flowers did not arrive, and after several attempts at contacting iFlorist, they finally replied saying that they would try to get my order out and that they would offer me a £5 voucher for my next purchase – no refund (even though there were no flowers!)”

“Finally, on Wednesday, April 2, the flowers were delivered – and were old. No vase. No card. No chocolates. I’ve opened a dispute on Pay Pal and am trying to reclaim my money back. What good are flowers for Mother’s Day if they’re delivered 3-4 days late? Not to mention, 3/4 promised items weren’t even included! I’ve reported them to BBC Watchdog and hope these scam artists are go out of business and SOON.”

Over at MoneySavingExpert, there were more complaints. Shouting “AVOID THIS COMPANY”, one disgruntled customer said that they had “paid extra for express delivery. The roses turned up on the doorstep at 745pm and the courier didn’t even bother to ring the bell. Three of the flowers were blackened and the others looked very sorry for themselves. I cannot believe I ordered flowers through this company having seen them mentioned on MSE Valentines link… their chat link is always dead and they have not responded to support tickets.”

Yesterday, complaints were coming in at the ReviewCentre, where someone spat: “Purchased “designer flowers” for mothers day which were appalling. Flowers were half dead and wrapped in tissue paper that looked like it had been dropped on the floor and danced on! Only wish I had read other peoples reviews first because most people seem to be of the same opinion. Never again – my local supermarket were selling better at a quarter of the price and forget customer services – they are as bad as the flowers!”

A number of new complaints bloomed over at FlowerDelivery, saying “avoid”, “disgusted” and “took money – no refund given!” and TrustPilot was again rife with angry customers, with loads of complaints coming in this week. One iFlorist user said: “Extremely poor product and appalling lack of follow up service,” with products being delivered not as advertised, as well as “the supposed live support service appears to be permanently unavailable” and the customer feeling “cheated and angry. The flowers were a rip off and I have paid for goods and services in addition that I have not received. Now they don’t even have the decency to respond my enquiries by email and it’s impossible to get through to anyone on the phone.”

Other customers said they had been “ignored”, “the WORST company I’ve EVER dealt with”, “WORST SERVICE EVER”, “AVOID THIS COMPANY LIKE THE PLAGUE!”

iFlorist did contact one customer (not all) with an apology and an offer to “e-mail you personally to arrange some appropriate compensation,” so it may well be worth peeved customers giving them a ring on 0844 874 5010 or email them again at their contact page. You can send them a letter if you prefer, at iflorist HQ, Jubilee House, Phoenix Way, Burnley, Lancashire, BB11 5SX

In the meantime, if an offer online looks like it is too good to be true, then it probably is.

Fury as EE loses signal

March 20th, 2014 5 Comments By Mof Gimmers

EE Fury as EE loses signalRemember when EE were unveiled as Britain’s best mobile network and everyone laughed? Well, this morning, we saw their customers apoplectic with rage after they were left without a signal for 12+ hours.

Customers were unable to make any calls, text anyone or use the internet.

Naturally, EE customers took to Twitter to vent spleen while EE themselves stuck their fingers in their ears and shouted about ‘Gremlins in the system’.

EE tweeted: “There seems to be some Gremlins in the system – we’re aware of a network outage at the moment & working hard to fix.”

“A technical issue has been causing some of our customers to experience problems with their signal,” they added. “This issue has been resolved for many of those affected, and normal service for all customers should resume shortly. We apologise for the inconvenience caused to our customers.”

However, this morning, there were still scores of customers unable to use their phones and again, Twitter was crazy with angry comments.

“@EE I have had no service since 6pm yesterday and still have none. Not happy. Will my bill be reduced?” shouted @Ditzytart. Meanwhile, @Alex_Segal flatly stated: “Everyone on @EE should get this month for free as compensation,” while @sealeyd clucked: “Definition of irony: After 12 hours without @EE service, the first text I receive is to tell me my data allowance has expired”

Celebrity sorts were affected too! Groovy MP Tom Watson tweeted: “@EE 12 hours without a phone signal. Good prep for the zombie apocalypse. Not so good for my busy day of work.”

Drum & Bass royalty weren’t happy either, with Shy FX (@ShyFX) tweeting: “Dear @EE, I suggest you change your name to NN (nothing nowhere). Safe.”

Bic reply to complaint letter in very funny manner

December 4th, 2013 13 Comments By Mof Gimmers

People are forever winding up companies with joke letters of complaint, but things get really good when companies play along in turn.

And so, to Bic, who make the famous pens. One customer told them that one of their pens must have been faulty because it was erroneously drawing nothing but massive penises. And so, Bic responded to the letter and apologised in a funny fashion.

Have a read of this letter (click on it to make it larger, if needed)

Bapg2hPCIAA6z76 500x364 Bic reply to complaint letter in very funny manner

[image via twitter/warrenchrismas]

YouTube respond to G+ spam debacle

November 26th, 2013 4 Comments By Mof Gimmers

youtube comment YouTube respond to G+ spam debacleYouTube have finally poked their heads out to talk about the outrage of internet users who have been frustrated by the implementation of the new, Google+ video commenting system.

If you haven’t noticed, because you wisely avoid all comments on YouTube videos, the bottom half of YouTube has been flooded with spam, virus links, rude drawings and distasteful language.

On their Creators blog, the YouTube comments team insisted that the new system, which requires you to have a G+ account in order to post, thereby forcing their failing social network down people’s necks, had solved a lot of spamming problems. Sadly for them, they also had to admit that it “introduced new opportunities for abuse and shortly after the launch we saw some users taking advantage of them.”

As such, there have been some changes including “better recognition of bad links” and has made changes in an attempt to improve the detection of ASCII art (as seen above). They have also had the problem of users posting very lengthy comments (some jokers posted entire Shakespeare plays in the comments).

“We’re moving forward with more improvements to help you manage comments on your videos better,” YouTube said, promising new tools for bulk moderation of comments, which it admitted was a “long-standing creator request”.

What won’t be happening, sadly, is a return to the old system (over 200,000 people have signed a petition to asking YouTube to remove the G+ requirement). There’s trouble for YouTube and Google, as a number of YouTube’s bigger stars have disabled comments on their videos because of this new system, which means advertisers might pull out.

Tesco sell man clay instead of iPad

November 15th, 2013 15 Comments By Mof Gimmers

newipad 640x360 300x168 Tesco sell man clay instead of iPadColin Marsh went to Tesco and bought an iPad for £470. That, in itself, is a very boring story. However, when he opened it up, he was rather surprised to find three lumps of clay inside the box, rather than an Apple tablet.

He then returned the item, as you would, only to have the staff report him to the police on suspicion of attempted fraud. Our Colin was whisked off to his local police station and was held there for hours before being released on bail.

The missing iPad was found 200 miles away in Wales almost two months later and Marsh was told that he wouldn’t face charges and, unsurprisingly, Tesco have yet to apologise.

“You just can’t treat people like that. It’s absolutely disgusting. I’ve not even had so much as an apology from Tesco. It’s disgraceful,” he said.

Tesco did issue a statement: “We were very disappointed to learn that the product we sold to Mr Marsh had been tampered with. We would of course never knowingly have sold it to Mr Marsh and we apologise sincerely for the problems this has caused him.”

easy jet plane 300x192 EasyJet wanted to eject customer off flight for snarky tweetAn EasyJet customer claims that the bargain airline threatened to stop him boarding a flight because he posted a pissy tweet about the company.

Mark Leiser, who teaches and studies internet law at Strathclyde University, got the hump about a delayed flight from Glasgow to London, which made him miss a connection.

Of course, the first thing he did was to go on a social network and moan about it. He also complained so the rest of his feed could see it, which is incredibly irritating. He said: “Flight delayed 90min. Soldier going to miss last connection & @easyjet refusing to help pay for him to get to Portsmouth. Get right into em!”

The back story is this – he was annoyed that a member of the armed forces, also waiting in departures, would miss his connection to Portsmouth where he was due to get on a ship.

Apparently, EasyJet officials spotted his tweet and tried to turn him away from the aeroplane but it was only when Leiser said he was a law expert that staff let him onboard. He later tweeted: ”A manager from EasyJet just said I couldn’t board the flight because I criticised @easyJet on Twitter before boarding.”

Leiser told the Independent: “She [an EasyJet employee] implied that if EasyJet wasn’t able to do anything for him if he might miss his boat, then they definitely weren’t going to do anything for me. It was at that point I sent the tweet. I wasn’t concerned for me, but if this guy might miss his boat, which was potentially disembarking into a war zone, because he had relied on EasyJet then I thought I’d put pressure on them to do something about it.”

After his complaint, Leiser said an EasyJet manager “pulled me out the line, which was embarrassing” and that “they were not going to let me get on this flight because of the tweet I sent. The manager then came over and told the woman to check if I had any bags on board. They asked to see the tweet and said to save it and that I was not to delete it. Then he said to me: ‘You should know better than to send tweets like that and think you can still get on the flight.’

“I said to him: ‘It wasn’t a threat, it was a criticism. It’s called free speech.’ He replied: ‘What are you, some kind of lawyer?’ And I said: ‘Well, yes, I am a law lecturer actually, and showed him my ID from university. He only really let me on the flight because I flashed my law lecturing ID and I don’t like doing that.”

It’s difficult to know which pain-in-the-arse to side with in this instance.

WATERCRESSGEDDON

September 13th, 2013 11 Comments By Lucy Sweet

Killer salad alert! Sainsbury’s have had to recall a batch of their bagged own-brand watercress after 15 people fell ill with E.coli – and 6 were hospitalised. The illnesses have been linked to watercress bought in the store in the last 6 weeks, including a watercress, spinach and rocket salad.

watercress 300x284 WATERCRESSGEDDON

The supermarket has reacted by recalling six watercress products. The Food Standards Authority said on its website:

‘Sainsbury’s is advising people not to consume any of these products and to return them to the store they were purchased from for a full refund. Investigations by the Food Standards Agency, Public Health England and local authorities are continuing and further information will be provided once it becomes available.’

No E.Coli has been discovered since the investigation began, but tests are continuing.
Sainsbury’s said: ‘We are urgently testing all similar products and have to date found no indication of contamination. We will of course keep customers fully updated.’

So if you bought any watercress-related products from Sainsbury’s from August 1st, don’t consume them. (Obviously, a salad you bought in August will be a bag of mush by now anyway, but be warned).

More proof, if needed, that salad is bad for you.

Complaints about banks continue to rise

September 3rd, 2013 No Comments By Mof Gimmers

banks 300x223 Complaints about banks continue to riseComplaints about financial firms have risen to a record high as the PPI mis-selling scandal rumbles on.

The Financial Ombudsman Service (FOS) said new complaints rose 15% to 327,035 between January and June, which was helped along by a 26% increase in complaints about payment protection insurance (PPI).

The ombudsman said lenders were still dragging their heels on repayments to customers,  causing “long waits and unnecessary delays.”

Complaints about Lloyds Banking Group were nearly five times higher than this time last year, while Barclays’ complaints were up 81% on a year earlier. RBS were responsible for 22,940 complaints while HSBC saw 18,444 complaints lodged against them.

FOS chief executive Natalie Ceeney said: “Disappointingly we are still seeing cases where businesses are not following our long-standing approach to PPI, resulting in long waits and unnecessary delays for consumers. But, more positively, we are seeing encouraging signs from some major businesses that are starting to recognise the value of getting things right for their customers – with an increased focus on sorting out problems and concerns as quickly as possible.”

dominos logo 300x164 Dominos say sorry to customers complimentIt seems that Domino’s aren’t used to people complimenting them after they automatically apologised to a customer who said ”Best Pizza Ever!.. Keep up the good work guys!” online.

Domino’s said: ”So sorry about that! Please share some additional information with us at bit.ly/dpz_care and please mention reference #1409193 so we can have this addressed.”

It seems that the pizza chain reply with automated messages, and not one of them anticipated the possibility of someone sending them compliments.

After someone pointed out the error, the company joked: “No, we meant we were sorry it took Jeaneth so long to enjoy the best pizza ever. Think of all the pizza she’s likely had that wasn’t the best ever!”

In other news, imagine being the kind of person who has consistently eaten pizzas worse than Domino’s, and thinks that theirs are the best ever. Poor sod.

pothole 300x199 £10bn need to fix potholes that are ruining Britains cars

According to statistics, one in three cars have been damaged by potholes on Britain’s dreadful roads. The cost of fixing that is around the £10bn mark.

A study has deduced that the number of potholes has gone up by nearly a third to more than 2.2 million, or, one in five of all roads. This has resulted in compensation pay-outs reaching an eye-watering £32million.

£113million was spent last year filling in the potholes and this year is worse, thanks to heavy rainfall, floods and cold-snaps. The investigation by Annual Local Authority Road Maintenance (ALARM) concludes that there’s “a crumbling road crisis of increasing concern”, signing off with a delightfully hysterical notion that this is a “ticking time-bomb”.

The report thinks it is time to “stop the rot” and for politicians to start making some money available to sort all this out, moving on from a policy of “patch and mend” in favour of a “planned, preventative maintenance programme.”

The report said: “The cost of filling the estimated 2.2 million potholes across England and Wales came to £113million, while £32million was paid out in compensation claims and the cost of staff time spent on claims amounted to over £13million. Councils have paid out 50 per cent more last year than the previous year in compensation claims from road users for damage or injury due to poor road condition.”

The AA added, in their own report, that they’ve had to double the size of the team who deals with pothole damage and that: “As spring arrives our patrols are reporting potholes appearing faster than daffodils,” and after polling their members, found that a third have rated the overall surface condition of their local roads as ‘poor, very poor or terrible.’

What do you reckon?

tesco NEW Dead bird found in Tesco salad (no, it wasnt a chicken salad)

A couple bought a Tesco salad of babyleaf rocket and to their surprise, found a rather large portion of meat in it. By ‘large portion’, we actually mean ‘a whole dead bird’, which is nice.

James and Jasmine Watson bought their salad online for £1.50 and found a five-inch corpse amongst the leaves. Bird enthusiasts will be thrilled to learn that the dead body belonged to a Blackcap warbler and they look like this.

“We couldn’t believe it,” James said. “We stood there, completely amazed, for at least two minutes.”

AT LEAST.

He added: “I opened the bag, tipped it into a salad bowl and cut up some other salad bits and put them on top. Then I served the salad on some plates. We sat down at the breakfast bar and only had a few low lights on, so we were effectively eating by candlelight.”

How romantic.

“I took three mouthfuls and then saw it. My first reaction was, ‘Why have I got a soggy fishcake on my plate?’ But this was a full-size dead bird.”

Tesco promptly offered the couple a £200 gift card as compensation, with a spokesperson saying: “We were concerned to learn of this issue and have investigated thoroughly with our supplier. Both we and our suppliers have robust measures in place to prevent incidents such as this, and our salad leaves go through complex filtering and washing systems.”

But greedy ol’ James wasn’t happy, spitting back: “If it was a maggot or something I could almost understand it, but how a whole bird was not picked up – I have just been gobsmacked by the whole thing. The magnitude of this was disgraceful, and I find the offer of compensation a bit of an insult.”

This comes on the back of a human tooth being found in some Tesco sausages. It is almost a treasure hunt at the minute with Tesco!

 Idiot religious people complain about Prets crisps

Christianity is so feeble and fragile that it can’t cope with anything. So weak is the Christian spirit that Pret A Manger’s ‘Virgin Mary’ crisps caused them to actually make a complaint.

As such, the crisps have been withdrawn from sale.

Now, of course, there’ll be people out there who will say ‘there’d be uproar if they were called Mohammed crisps!’ or some such, but they’re idiots as well. That’s because we’re talking about crisps. Crisps called ‘Virgin Mary’. They’re not called ‘Buddha Jizz’ or ‘Ramadanadingdong’ or anything.

Either way, weedy Pret have decided that these spicy tomato crisps (hence the name – it is a play on a Bloody Mary cocktail) should be taken off the shelves because they don’t won’t to make Jesus’s followers cry all the holy water out of their faces.

A company spokesperson said: “It didn’t take many complaints. It’s the strength of feeling that’s behind them that’s important. For the sake of a particular flavour of crisps, we don’t want anyone offended.”

Pret put out a statement too, saying: “Clive [Schlee, Pret's CEO] has taken your advice and decided to remove all of the crisps from our shops,” the complaint response said. “We will be donating the unsold crisps to homeless charities that we support across the country. We do listen and we have tried to react quickly.”

Jesus wept.

Thomson tell holidaymaker to “shut the **** up”

November 29th, 2012 19 Comments By Mof Gimmers

Bitterwallet Thomson seat fees Thomson tell holidaymaker to shut the **** upGemma Fish spent £3,000 on a holiday to Mexico with Thomson, but alas, it wasn’t up to scratch. Not over-emoting at all, Fish and her fiancé were disgruntled by the ‘prison cell’ room they received. Obviously, she complained.

However, what followed wasn’t exactly protocol, with Thomson staff sending her a series of sweary messages, including one that told her to ‘shut the **** up’ and go book with Thomas Cook instead.

Gemma says: “When I arrived at my hotel, the room looked nothing at all like what was advertised on the Thomson website and not what I had expected given the price I paid. Quite frankly it was more like a prison cell than what you would expect after paying £3,000 for a holiday. It was just horrendous. I was appalled that they could do this to us.”

Instead of going outside and enjoying what Mexico had to offer, she preferred to contact Thomson through their 24-hour ‘holidayline’ service. This was a complaint that couldn’t wait ’til she’d got back, clearly. That said, she was moved to a better room but she still found time to complain about the noise, poor food and the beach.

Then, a month later, the emails kicked in. She says: “I don’t swear myself, so I was absolutely gobsmacked that they were even able to get through the system with that language in.” One email read: “Gemma do u really think we give a ****? Because we dont so shut the **** up with ur moaning and book with Thomas Cook coz we dont want ur custom lol and the hotel have said u r one MOANING bitch.

A spokesman said: “Thomson would like to apologise to Ms Fish for the unacceptable emails she received. An employee interfered with a number of internal email accounts, sending inappropriate emails. We carried out a full internal investigation, as well as supporting the police in their investigation, the issue was dealt with immediately and the staff member was dismissed.”

Picture 23 Odeon complaint gets 100k Facebook likes and 10k comments!People love complaining on Facebook about things. It’s like wandering into the Women’s Institute by accident. The latest gripe concerns a post about the Odeon cinema.

The complaint revolved around the cost and quality of going to an Odeon and appeared on the official Odeon Facebook Page on Friday… and remarkably, it has generated more than 100k of ‘Likes’ and 10k+ of comments.

The complaint focuses on overpriced tickets, food and drink, bad customer service at the food and drink stand and their film being disrupted by the cinema screen next door which was showing The Dark Knight Rises. Signing-off with a flourish, the complainant flicked the Vs up at the piracy warning, saying “your little advert about piracy killing film was the final straw though. Between us in the group we paid you over £45 so four of us could get the ‘cinema experience.’”

Sadly for the Odeon, their social networking team seem to have gone to sleep and haven’t managed to deal with the issue.

Of course, the person making a complaint is a thunderous dimwit because all cinemas are a depressing experience. It isn’t just a problem at the Odeon. Overpriced tickets, awful expensive food, trailers, the smell of bleach and, ultimately, having to watch a film with other people, has always ensured that the cinema is a miserable, miserable experience. What were they expecting? Fools. Slagging the massively underpaid staff off is cheap too. They’re the only people more browbeaten and depressed than the customers that attend an Odeon cinema.

That said, there is a point in all of this. While this whining wimp had a wickle twouble at a notoriously dreadful activity, it seems there’s a swell of people who don’t see the point in going to the cinema. Is it a dying industry?

You can read the complaint here.

Adidas scrap ‘slave’ trainers

June 19th, 2012 7 Comments By Mof Gimmers

Have you heard of the adidas JS Roundhouse Mid? Well, it’s pictured below, obviously. And they’ve caused something of a kerfuffle. Not because they’re ugly hi-tops, but rather, the orange plastic cuff that comes with them.

Made in collaboration with fashion designer Jeremy Scott, the trainer ”is nothing more than the designer Jeremy Scott’s outrageous and unique take on fashion and has nothing to do with slavery,” adidas have had to say in a statement.

Adidas shackles 499x312 Adidas scrap slave trainers
“Since the shoe debuted on our Facebook page ahead of its market release in August, adidas has received both favourable and critical feedback. We apologise if people are offended by the design and we are withdrawing our plans to make them available in the marketplace,” the statement continued.

It turns out that these trainers are even more irritating when you find out what they were inspired by. The Roundhouse Mid was apparently designed with ’80s toy My Pet Monster in mind. “My work has always been inspired by cartoons, toys & my childhood,” Scott said in a statement. We eagerly await his Monster Minds biotech underpants.