Posts Tagged ‘barclays’
So what’s the problem? Well, they’ve confirmed that they’ve still got a lot of mess to clean up, from their errors in the past, adding £1bn to their cock-up pot.
Barclays said £250m has been put to one side for customer redress on packaged bank accounts, which basically means that they’re sorting out allegations of misselling. They’ve also kept £750m aside over the PPI scandal.
In total, they have a bill of £6bn for all the stuff they’ve messed-up on.
John McFarlane, the person who replaced Jenkins earlier this month, said that the bank need to get their act together, and that they need to “accelerate growth in earnings”, cut costs, and “streamline and eliminate unnecessary and cumbersome bureaucracy”. ”There is a lot we can do to accelerate our progress and the work has already begun,” said Mr McFarlane.
There’s been rumours doing the rounds that suggest Barclays might have to axe up to 30,000 jobs too, which is lousy news indeed.
The huge redundancy programme is the only way Barclays can sort out their dire underperformance, according to senior sources at the bank, say The Times. It seems the bank think this is the best way to hit their goal of doubling their share price.
This follows the sacking of chief executive Antony Jenkins, with the majority of the job cuts hitting those who work in middle management and in the back office.
It has generally been a tough period for the bank, after the Libor scandal and the worldwide financial mess that botched the economy. Only last April, Barclays reported that their net after-tax profit sank 52% year-on-year.
Weeks ago, Barclays announced that they’re going to sell their American wealth and investment management business to Stifel for an undisclosed amount.
These cuts could see Barclays with a workforce of under 100,000 people – the bank is shrinking before our very eyes.
It is all go in the banking world, with loads of fines still being handed out, notably with Barclays. With that, Antony Jenkins has been given the chop as the boss of the bank, just three years into the job, after he got promoted after the Libor scandal.
The job is being given to the new chairman, John McFarlane, who is the new guy in the office after he got the gig in April. It is thought that this will only be a temporary role.
Sir Mike Rake, who happens to be a senior independent director at Barclays, said: “I reflected long and hard on the issue of group leadership and discussed this with each of the non-executive directors. Notwithstanding Antony’s significant achievements, it became clear to all of us that a new set of skills were required for the period ahead. This does not take away from our appreciation of Antony’s contribution at a critical time for the company.”
That’s the fancy business way of palming someone off by saying: ‘It’s not you, it’s me.’
So what has Jenkins been doing to get him the sack? Well, he was trying to restore Barclay’s reputation by cutting back the investment banking operations which had caused a lot of the scandals surrounding Libor rigging. One thing that didn’t go down well was to increase bonuses at the company, when profits had dropped through the floor. He wanted to stop an exodus of staff with money – a lot of people thought he was taking the piss.
That leaves McFarlane walking into a job after the board have ousted the old boss, just like he did when he became a bigwig at Aviva where he stepped in after a load of sackings. If you’re the big cheese on a board and you see Jack McFarlane walk into the office, you’d be wise to get straight on the job centre website.
McFarlane said: “Whilst it is unfortunate that I have had little time to work with Antony, I respect and endorse the position of the board in deciding that a change in leadership is required at this time. I would add my personal thanks for everything that Antony has done for us. He can be proud of his heritage, especially his excellent work on culture and values that we will continue. I wish him well.”
“Arriving at Barclays with a fresh perspective, it is evident that we have a standout brand with first-class retail, commercial and investment banking businesses. Nevertheless, we are leaving value on the table and a new approach is required. As a group, if we aspire to bring shareholder returns forward, we need to be much more focused on what is attractive, what we are good at, and where we are good at it.”
Even though there’s loads of ways of paying for things via ways that aren’t cheques, Barclays are seemingly reluctant to let them go, as they roll out their ‘cheque imagining’ service a million more of its customers.
What’s all this about? Well, you can pay in cheques by taking a photograph of it, rather than walking to a branch with it in your hand. Of course, this has been around on iPhone for a while, but now, it is on Android, on the back of nearly £750,000 deposited through the service.
This technology lets you pay in cheques worth (up to) £500, and the money is available to spend immediately.
Normally, a cheque takes a couple of days to go through clearing. If your cheque bounces, then you are notified and the money is removed from your account. Some of you are already thinking of ways to bend the rules on this, we can tell.
On its terms and conditions, it says: “You authorise us to take a cheque payment back out of your Barclays account – even if we have allowed you to make a payment or take cash out against it.”
This ruling allows for cheques accidentally paid into the wrong too, so that’s something.
Ashok Vaswani, Barclays personal and corporate banking chief executive, said: “Our customers have welcomed this convenient new way of depositing one of the oldest forms of payment, which is why extending to android phones is an important step forward in giving all customers the ability to pay in cheques using their mobile devices.”
There’s increased interest in paying for things contactlessly (yes, that’s a dreadful and clunky word, but we’re sticking with it), and Apple’s moves in the area are only going to see that increase.
Of course, Barclaycard have been supporting contactless tech for a while now, but they recently pulled their products as they wanted to do something new. And lo, they came back with three new products to help you pay for things with gadgets (and no, we’re not talking about those silly, silly gloves they were looking at).
Barclaycard is releasing three wearable bPay devices, in the form of a wristband, a fob and a sticker. While these might seem familiar to you, Barclaycard assure us that these are different.
For starters, the money botherers have launched a new website and app which allow bPay fanciers to transfer money into their digital wallet, look at their purchases and change payment settings for each individual device. And you don’t have to be a Barclays or Barclaycard customer to use them – if you have a UK-issued Visa or Mastercard debit or credit card, you can try these out.
Barclays won’t be supporting Apple Pay just yet, but eventually they will. It looks like they’ve been too busy tinkering with their own thing to be sorting out stuff for another company.
All three devices will go on sale via the bPay website from July 1st and they’ll cost you. For a sticker, you’ll pay £14.99 for the sticker, £19.99 for the fob and for the wristband, that’ll be £24.99 please.
Payments are limited to £20, and from September, that goes up to £30.
The watchdog is handing out a fine that tops the penalties tha other banks paid out to the regulator last year.
This comes as part of more than £4bn in fines expected to be doled out on Wednesday for Barclays, Royal Bank of Scotland, UBS, JPMorgan and Citigroup. While other establishments settled in 2014, Barclays decided not to.
Thanks to this, they missed out on a 30% reduction that everyone else received, leaving them paying more than the record fine that UBS paid in November, when they coughed-up £234m.
Barclays will also have to settle with the US Commodity Futures Trading Commission, so this is going to hit them square in the coffers, and hard.
Altogether, the fines for libor rigging lies somewhere in advance of £6bn, and the whole thing isn’t even done with yet. When it all ends, it will only add to an already dizzying amount of money.
The majority of the fine given to the FCA will go to the Treasury, with George Osborne most likely to announce how he’ll be spending the money in July at an emergency budget.
Barclays part in the manipulation of foreign exchange rates is still hanging over the bank, and they’ve yet to settle – unlike the other institutions who have been implicated - with the Financial Conduct Authority or American authorities.
This means they’re looking at a massive, massive bill. Barclays have put aside another £800m, which takes the bank’s total bill for the scandal in excess of £2bn. Other banks, such as RBS and HSBC have already been hit with fines worth billions.
This week, Barclays had to set aside a further £150m for PPI compensation.
Chief executive Antony Jenkins said: “Resolving legacy conduct issues is also an important part of our plan to transform Barclays. We are working hard to expedite their settlement and have taken further provisions of £800m this quarter, primarily relating to foreign exchange.”
What will stick in the craw of the lender is that they’ve actually been performing reasonably well. If you take away all the money they’ve put away for previous offences, they’d be making a decent profit.
If you adjust the profits by taking out their forex and PPI bills, they will have seen a rise of 9% to £1.85bn, which is just ahead of forecasts.
Jenkins added: “This further demonstrates that the Transform strategy is working and, while there is more to do, the business is starting to realise its potential.”
Crucially, this doesn’t include PPI nonsense. This is looking at the day-to-day bank stuff, and Barclays are coming up short it seems.
Complaints rose to 1,124,622, which is a 1% increase between the first and second halves of 2014. The good news for the banks is that, when you factor in complaints relating to PPI, figures actually decreased by 7% between Q1 and Q2 of 2014. Compared to 2013, stats show a drop of 12%. So that’s something.
Barclays topped the complaints list, followed by Lloyds Bank, Bank of Scotland, HSBC and then NatWest.
“Today’s statistics offer a mixed picture. When you take PPI out of the equation, complaints are still on the up. So, while the overall decreases we have seen should be welcomed there is still more for financial services firms to do,” says FCA’s director of strategy and competition, Christopher Woolard.
As a result of analysing the complaints, the FCA have proposed a reduction in the time a consumer has to wait before approaching the Ombudsman and banning the use of premium rate phone numbers for those wanting to bring up concerns with their bank.
Well, they introduced to allow their customers to have a digital face-to-face service, which they reckon is a watershed moment for the industry. Now you can actually see the people in the call centre! Amazing. No one’s going to regret that at all and it definitely won’t be taken advantage of by bored teenagers who like trolling people.
The service, will enable customers to video call Barclays from their smartphone, tablet or computer 24/7, “completely on their terms.”
Try it. Come in from a night on the ales and call them at 4am.
Available first to Premier customers on 8th December, the service will be rolled out to other customers in early 2015.
The bank had originally trialled it and all went well, so right now this is what’s happening.
Steven Cooper, chief executive officer, personal banking, said soppily “For the important moments, you just can’t beat face to face conversations, yet traditional branch opening hours don’t always give customers that choice.”
“In addition to the availability of our staff in our branches, over the phone or online, we are combining our dedicated staff with digital technology to bring this facility to customers wherever they are and at a time they choose – putting them in control of when and where they want to do their banking.”
‘The important moments’. Good lord.
Here at your friendly neighbourhood Bitterwallet, we are always looking out for your wallets, and have warned you on numerous occasions of the perils of leaving your cash ISA invested with the same provider forever without checking that you are still getting a good rate of return. Both the word ‘perils’ and ‘good’ in that sentence are relative, but you know what we mean.
Now, millions of ISA investors who trusted Barclays with their money are about to be done out of what pitiful interest they are currently getting, as Barclays have announced a ‘simplification’ to their ISA offering that coincidentally means they will end up paying out less interest to ISA savers. Sounds like a banker’s idea of a great plan.
From November 5, more than two million customers who have money in one of the Barclays’ 11 closed ISA accounts will be automatically transferred to the bank’s Instant Cash ISA 1. The simplified account pays 1.28% on balances up to £15,000, 1.38% on balances up to £30,000 and 1.48% on higher amounts.
Barclays said the vast majority of savers who will see their rates reduced will only lose an average of £2.22 a month. This works out at over £26 a year, which isn’t, perhaps, earth-shattering, but it’s still £26 better in your pocket than in the bank’s. However, some customers will lose over £200 a year- the Freestyle ISA, for example, currently pays 2.76%, meaning savers holding £15,000 in this account will lose £207 a year.
Around 1.6 million savers will have their incomes cut but some Barclays ISA will benefit, with around 744,000 seeing their rate remain the same or rise as a result of the changes. Accounts such as the Barclays Cash ISA and the Tax Beater ISA currently pay laughable rates of interest, at 0.1% and 0.56%, respectively.
But why would people have invested in such ridiculous investments that pay a fraction of 1% interest? It is likely that these products started out with a much higher rate in order to entice savers’ cash, but over time the rate has simply been eroded to become almost entirely pointless, and way below the rate of inflation.
Savers, including ISA savers, should always check that their rate is still good in the market. Often ISA rates will fall after introductory bonuses, or after a guaranteed fixed-rate period. Most banks (correctly) assume that once you have invested your cash, you will ignore it and just expect to cash in an increased sum at some undefined future point.
But you can do something about it, and if you spot a better rate elsewhere you can simply reinvest your cash ISA fund into one that pays you more interest. However, you must NEVER just withdraw your cash ISA cash and then attempt to pay it into another ISA. Even with the new NISA rules, with increased contribution limits- up to £15,000 a year, this way lies madness. There is no common sense in the ISA world, and the second you withdraw ISA cash it becomes, well, simply cash, and any reinvestment would be subject to the annual limits. Instead you have to ask your bank to transfer your ISA fund to the new account, which they must do within strict prescribed time limits.
Also, some of the best cash ISA rates may not accept transfers in. Banks offer great rates to tempt the mugs, who will then forget about their cash (see above), so many ofthem are not willing to pay a higher rate on accumulated balances, they’d rather only cough up against whatever you can manage to save in one contribution (tax) year. Check the small print before requesting a transfer, or search for accounts that specifically accept transfers in.
Like the new simpler Barclays Instant Cash ISA 1. Lee Chiswell, head of savings at Barclays, said: “We want to simplify the way we do business with our savings customers. These changes will make it easier for our customers to understand their products, and easier for our staff to serve them. Customers will also have the added benefit of being able to Transfer-in.”
The 11 cash ISA accounts affected are: Barclays Cash ISA, Direct Cash ISA, Freestyle ISA, Golden ISA, Golden ISA Issue 2 and 3, ISA Saver Issue 1 and Issue 2, Loyalty Reward ISA, Tax Beater ISA and Tax Haven ISA. The bank is writing to its customers this week to inform them of the changes.
No, he didn’t call Step Change, or email the Money Advice Service. Instead he went to the flagship branch of Barclays in Piccadilly, kicked over a security screen and stole a piffling £910.
While yelling ‘Robbery! Robbery! Ha ha ha, I’ve got all the money!’ packets of dye he’d also accidentally pocketed went off in his rucksack – and he ran down Shaftsbury Avenue in a cloud of fetching red smoke.
Before he kicked down the screen and made his rather fabulous ‘getaway’, unemployed Adedibu had tried and failed to get money out over the counter because he was in thousands of pounds of debt.
So, thinking up a novel way to pay off his overdraft, he turned up five minutes later and demanded £10,000. He was caught the next day after his details were traced from his original (failed) transaction.
‘I’m sorry,’ said a now subdued Adedibu, as he was escorted to jail for 18 months. Bless him.
This is the modern world, as Paul Weller once snarled, so instead of having people who sit behind desks and actually know stuff, Barclays is re-assigning 6,500 cashiers to act as roaming banking concierges, who will try and encourage you to use a machine.
Yes, a person’s job will actually be to encourage you not to talk to them, thus eventually rendering their job obsolete. But it’s okay – they will have an iPAD!
They’ll be called Community Bankers, and it’s all part of Barclays’ obsession with becoming ‘counterless.’ Most people don’t mind counters – at least they’re something to lean on when you’re wearily putting your head in your hands – but Barclays appear to be dreaming of an automated future free from cumbersome, awkward humans who want to be paid wages.
Barclays said the move ‘reflects the radical way banking is changing with customers increasingly choosing to conduct basic transactions through a digital platform and instead using branches for more in-depth conversations with staff’
Of course, this doesn’t take into account the idea that some transactions DO involve an in-depth conversation with staff. Instead, though, we will all be airily waved through the banking hall by Bank Waiters.
But what about the elderly, who would rather overdose on Senokot than deal with a machine? Well, you might have also heard of their ‘Digital Eagles’ project, which is pathetic in a way that only financial services blue sky thinking can be. They’ll also be encouraging old people to use technology so their jobs can become obsolete, too.
If they keep going like this, by this time next year Barclays won’t have the expense of paying any staff at all – which is presumably what they’re aiming for…
He SHAT IN THE BANK.
Staff and customers in Barclays in Andover, Hants, had to break out the Febreze after a ‘well-to-do’ man in his 40s entered the branch and er, made a deposit. Several large ones actually, all over the floor.
Customer Garreth McCarthy painted a vivid, yet amusing picture of the scene.
‘I wasn’t really paying attention until I noticed a foul, but unmistakable smell. I looked at the guy and he was just calmly walking around the bank – going to all the areas he could.
It’s quite clear what he was doing – he just had this calm but angry look on his face, as he walked around leaving special deposits on the floor. And then as calmly as he walked in he left. Staff didn’t know what on earth had just happened. The stench was unreal.’
An unreal dump strikes at the foul, rotten heart of commerce. Perfect. If anyone knows this man, send us an email, because we’d like to shake him by the hand. (After he’s washed them, obviously.)
The Daily Mirror have a darling little gallery of all the faeces, here.
And this time the Attorney General of New York State has weighed in on the bank. Eric Schneiderman and the state of NY have filed a lawsuit against them for giving an unfair advantage to high frequency, ‘predatory’ trading clients in the US – despite telling everyone else that they were trying to protect other customers against such traders.
‘Dark pool’ trading allows investors to trade without influencing the market.
Barclay’s dark pool system was called LX Liquidity Cross, and was supposedly set up to get customers the best possible prices for their shares. Instead, they – whaddya know? – maximised their own profits. Nearly all trading was done through LX, rather than through other exchanges that would have offered a better price.
‘Barclays grew its dark pool by telling investors they were diving into safe waters,’ Schneiderman said. ‘Barclays’ dark pool was full of predators – there at Barclays’ invitation.’
*cue theme from Jaws*
The cycle hire scheme – or Boris bikes, if you’re an infant – is looking for a company with £37.5 million going spare to sponsor them, after the initial sponsors Barclays end their five year support next year.
TfL require around £5.5 million annually over seven years for the right to plaster a company’s branding over the 10,000 bikes currently in operation across the capital.
So far, over 30 million journeys have been taken on the bikes, and seeing as there are docking stations popping up all over the shop, then it would be wise to sort something out. Ideally, maybe turn the bike scheme into something that can be used via Oyster travelcards would be quite good, seeing as it’s a total faff to hire one at its present state.
Barclays agreed to pay £5m annually to be the first sponsor for five years when it launched in July 2010. The bank’s new management (who sound LOVELY, incidentally) has decided not to extend its sponsorship beyond next summer.
TfL said it hoped to have a new sponsor in place by early 2015.
Boris barked: ”This is a unique opportunity for a commercial partner to put their stamp on a mode of London transport that is now as recognisable as our iconic black cabs and red buses. We are looking for a sponsor whose aspiration matches our own, one with the passion to take the scheme to the next level and get even more people pedalling.”
You can almost feel the spittle flying at you from that sentence.
Barclays’ unused three-year option to extend its sponsorship would have cost the bank an annual £8.3m (or at least two bonuses). TfL said £5.5m a year was the minimum it was asking for the new deal and that it hoped to get more because several companies had expressed an interest.
Shall we copper-up and see if we can get a Bitterwallet sponsorship? Bitterbikes anyone?