Posts Tagged ‘airline’
Here’s a thing that never happens to normal people – the British guardian of a 13 year old Russian public schoolboy has accused British Airways of letting him wander around Heathrow unaccompanied – even though his parents had paid £60 for the BA chaperone service.
Nikolay Gorashenko flew from Moscow to London alone to attend private school in Herfordshire, but when he arrived at Heathrow he apparently sent some confused texts to his British guardian – an actor called Richard Cordery – saying he was lost.
But when his guardian complained, a staff member allegedly accused the boy of being ‘a teenage tearaway.’ BA also said that they had made an announcement that all unaccompanied children should wait for ground staff to meet them, but Nikolay had decided to go off on his own. It eventually took staff 45 minutes to find him.
The not-at-all dramatic Mr Cordery, who sounds like the luvviest luvvie of all, said: ‘I then headed to the office that deals with the accompanied flights, a tawdry, miserable affair, and told them, ‘There’s been a terrible mistake, little Nikolay has got off the plane and there’s nobody with him. Then a woman, who I was not talking to at the time, said, ‘Teenage tearaways, what can you do about that?’, which I thought was a disgraceful response.’
BA are investigating the claim, while everyone else slowly shakes their heads and says ‘WTF? Why don’t you send your kid to school in the SAME COUNTRY AS YOU?’
As part of Ryanair’s cuddly makeover, they’ve tidied up their website so it doesn’t make your eyes vomit into the sockets. The airline announced the changes through their Twitter account after previously announcing how they’d be making the Ryanair experience kinder to your nerves.
You have to say, compared to the old Ryaniar site, this new one is a lot easier to look at. The site live if you want to check it out, but there’s no guarantee that Michael O’Leary won’t have some unpleasant surprises in store.
If you’re flying to Cyprus with Easyjet on a soon-to-expire-passport this summer, you’d better haul your ass to the post office pronto. In their infinite wisdom, they’ve decided that you need three months validity on your passport to travel there– even though it’s in the EU.
The Cypriot authorities and the Foreign Office say come on in and have some moussaka, as long as your passport is valid for the duration of your stay. That’s the rule across the EU. But for some reason Easyjet has declared some kind of special idiot three month rule and isn’t letting stressed out holidaymakers board their flights in Britain.
One passenger was recently refused boarding because his passport expired in August, and had to kiss goodbye to his annual holiday. Oh, and easyjet refused to refund the cost of his flight. Nice, eh?
In its defence for this indefensible move, Easyjet said: “Entry requirements can and do change regularly and differ considerably by the nationality of the arriving passenger. Ultimately, it is the individual passenger’s responsibility to ensure that their travel documentation is valid for the country to which they are flying.’
(IT WAS VALID.)
“If passengers do not have documentation which complies with the relevant regulations then airlines have no choice but to deny boarding to those passengers.’
(HE DID – which complied with Foreign Office regulations, not jumped up orange Oompa Loompa budget airline made-up regulations.)
I feel a lawsuit coming on.
Lots of changes happened on 1 April, and for many people, these are no joke. However, one of the lesser-publicised changes was the rise in APD, which increased to £67 per person for flights of 2000-4000 miles, to £83 for 4000-6000 miles and £94 for longer haul flights. Short-haul flight costs remained at £13 per person.
However, crucially, APD only becomes payable when the passenger’s bottom leaves the UK on an aeroplane, meaning that if you cancel, or cannot fly for any reason, you should be able to claim (at least) the APD portion of your flight cost back. Unfortunately, this is easier said than done.
A new report by our good friends at Which! shows that getting your APD back can be easier said than done as many airlines charge ‘admin fees’ greater than the value of the APD to process your claim. And the fee itself varies from airline to airline.
Ryanair naturally never fails to miss a money-making opportunity and charges £4 more per person than the APD levy to make a claim. Although Jet2 tops the table at £40, this is a per booking fee,not per person; Virgin Atlantic charges £30 per person, double BA’s £15 each charge.
But not all bucket airlines are baddies, and not all posher types are genial- Easyjet charges no admin fee for an APD repayment and neither do Thomas Cook- but that’s because Thomas Cook don’t actually refund APD. At all. It seems they find it irrelevant that they have taken your money to pay a tax that was not actually paid, telling Which! that they “believe that some other airlines refund APD, however Thomas Cook does not; there is no legal obligation to do so.” They went on to say that even if they did have to refund it, they are sure the admin fee would cancel it out anyway.
Helpfully, the Financial Ombudsman Service (FOS) also said that while it is reasonable for consumers to try to get their tax back from the airline, if the admin fee cancels out the tax refund, or the airline refuses to return the tax, that’s just tough. The FOS suggest you ask your travel insurer to cough up instead. It’s not often that we stick up for insurance companies, but asking them to cough up just so the airline can keep money it isn’t actually entitled to seems a bit off.
Of course, the simplest way to avoid paying APD is not to get on a flight leaving the UK, or just fly from Northern Ireland instead- competition from cheaper flights in the Republic of Ireland means there is no APD unless the flight connects within the short-haul Band A area.
Doctors, well known for their kind and considerate attitude towards fatties, are now WEIGHING in on airline ticketing, saying that big people should pay more for airline seats because they require more fuel to transport them.
Dr Bharat P Bhatta, from an unpronounceable college in Norway, reckons that it’s a simple matter of physics. He says: ‘Charging according to weight and space is a universally accepted principle, not only in transportation, but also in other services. As weight and space are far more important in aviation than other modes of transport, airlines should take this into account when pricing their tickets.’
He then goes on to helpfully suggest that a person weighing 60kg should pay half the fare of a passenger weighing 120kg. So basically, if you’re a big chuffer, make sure you’ve got a big wallet, too.
Dr Ian Yeoman, from the exciting sounding Journal of Revenue and Pricing Management adds: ‘Maybe airlines should be looking into introducing scales at check in.’
Thanks, heartless doctors, for your input! We can’t wait to see all those suicidal, depressed obese people getting humiliated in the Ryanair fatty scales when we go on holiday!
So is this a matter of principle? Should heavy people should pay more on planes, while folks with featherlight arses jet around the world for song? Or should we show some humanity and pay up for everyone?
You know when you look at the Ryanair website and you think, ooh great, only £30 each way to go to somewhere called Zgabo, so you click on it and then a whole world of pain opens up where you have to pay £50 to take a bag and £20 to sit in a seat and £50 for fuel and £40 to get from the airport which is 5000 miles away from Zgabo?
Well that could soon be history, thanks to the Law Commission, who recommends that courts should be given new powers to stop unfair hidden charges.
At the moment, budget airlines are being coy about how much their flights actually cost in order to appear cheaper on price comparison sites. Therefore customers end up blowing their budgets before they hit ‘confirm’. The reforms would mean that companies must be more transparent about any extra costs.
But it’s not just budget airlines that might be affected by this decision – mobile phone companies, payday lenders and even wedding organisers will have to ‘fess up about their true costs.
The Government, who commissioned the report, will be looking at this as they develop a new Consumer Bill of Rights. In the meantime, make sure you have £50 handy if you want to do something crazy like TAKE A BAG ON HOLIDAY.
You’ll never guess what Ryanair are doing! They’re being dreadful dreadful arses again! After ditching an unlawful £6 debit card fee (a good thing), they’ve gone and introduced a blanket £6 a head “website administration fee” on AND in addition to that, stuck a 2% booking fee on anyone who pays with a credit card (an arsehole’s trick).
Of course, Ryanair cheese Michael O’Leary is shrugging and saying it isn’t their fault. Apparently, Ryanair has been forced into it by the Office of Fair Trading.
See, the OFT ruled in July the £6 debit charge was unfair, and so, with the introduction of these new charges, the budget airline announced that these were “in order to comply with the UK Office of Fair Trading’s recent ruling on credit card fees”, adding that they were “disappointed, but not surprised” by the OFT’s “attempt to distance themselves from their anti-consumer rulings.”
Ryanair’s Stephen McNamara said: “Ryanair is disappointed, but not surprised, by the OFT’s attempt to distance themselves from their anti-consumer rulings. Before the OFT imposed these baseless changes, airlines could partner with card providers to allow their cardholders the exclusive advantage of avoiding such fees.
“As the OFT has removed our ability to help passengers avoid fees through exclusive partnerships perhaps they may wish to pay these fees on the consumers’ behalf.”
The OFT have hit back, issuing a stern denial, saying this was absolutely not the case and that the extra charge was totally unnecessary, saying: “We have not required any airline to introduce new payment charges, increase their credit card charges or scrap any discounts they wish to offer. We took action to make sure that debit card charges are included in the headline price and credit card charges are transparent and not sprung on shoppers towards the end of the booking process.”
Ryanair are, of course, the airline that planned to charge customers for having a piss. This is, of course, the airline that charged Suzy McLeod £236 to print boarding passes for her family. O’Leary said of that: “Recently a customer turned up at Alicante with no boarding passes for her family. She was fined €60 for each reissue. So she gets on ‘the Twitter’ to complain. Emboldened by the rising tide of support, Mrs McLeod asks for compensation, to which we replied politely but firmly, thank you, Mrs McLeod, but it was your fuck-up. We’re not changing our policy.”
Stay classy, Ryanair.
Airline, easyJet, is having a very nice time this week, watching their profits soar to a record £317 million today. Proof, if any, that crappy companies are really brilliant at business.
This is a 28% rise, thanks to a whopping 58 million passengers who don’t care about added frills, and rightly, are far more concerned about getting a good deal so they can have money left over for fun things like booze and illegal cockfights.
And things will carry on in this upward keel, as they have already sold nearly half of their winter seats. They’ll also be increasing flight capacity by around 3.5% (less legroom then?) soon, which means even more money.
Chief executive Carolyn McCall said: “These results demonstrate that easyJet is a structural winner in the European short-haul market against both legacy and low-cost competition.”
Better yet, Ryanair’s Michael O’Leary will be really, really annoyed at this news, and that’s good for everyone.
EasyJet have changed its pricing system to include administrative charges in its headline prices after regulators shouted at them repeatedly. The airline are the first company to include these fees up front, following the government’s response to a super complaint in December 2011.
Richard Lloyd, Which! executive director, said: ‘While the law will come into force at the end of 2012, we want companies to be upfront and fair over card charges today.’
Basically, this is the first step in what is hoped to be a move that sees all companies including all mandatory fees in the headline price.
And the government have announced that, by the end of 2012, they’ll bring forward legislation from the Consumer Rights Directive, which will cap the level of payment surcharges. So, in the case of EasyJet, they’ve replaced their booking fee with an administration fee of £9, which, it says, covers the cost of Air Passenger Duty, the European Emissions Trading Scheme and a European Union Compensation Levy.
Essentially, instead of being tucked away, this admin fee will be included in all advertising, and displayed as part of a full and final flight price at the first stage of the booking process. That makes everything better doesn’t it? No? Oh…..
Sir Stelios is BACK! Yes, the man who brought us the phenomenally popular easyJet and loads of other less popular things with ‘easy’ at the beginning of their names is launching ANOTHER airline, as he seems to have got the massive hump with the people who run the easyJet stuff.
He’s going to call it FastJet – because ‘fast’ is better than ‘easy’ every time, right? Yeah, whatever. Anyhoo, it’s a golden opportunity for Sir Stelios to tear up the rule book and create a whole new type of budget airline. But what should he do?
Why don’t YOU TELL US? You’re a bright and creative bunch, with plenty to say for yourselves, so let us know what you want from your aviation experience that you’re not getting at the moment. Oh, and there are NO PRIZES.
Russian budget airline Avianova haven’t got time for subtlety – not when there’s a great big aeroplane that needs to washed and a gang of scantily-clad air hostesses ready to get stuck into the job.
Gradually, they forget about the poor minging aeroplane and starting soaping themselves up until you begin to forget just what it is you’re watching and why.
The perky soundtrack gives it all a bit of a ‘Carry On Ryanair’ feel and we wouldn’t be surprised if a Ryanair version of this appeared before long. Not that we’re implying that the Sky Captain is a thief. Oh no…
Ryanair’s Sky Commodore Michael O’Leary was on Watchdog the other night, roaring with laughter as he reiterated his plan to hack the bogs out of his planes in order to pack in more seats, punters and revenue. The man’s a legend.
But as they say, you snooze you lose, and a Japanese airline has noted the Sky Commodore’s plans and adopted them as their own, but with a little twist. ANA are urging their passengers to use the toilet before they get on the plane, woefully claiming that lighter passenegers will reduce carbon emissions and therefore be A Great Thing For The Planet And That.
The airline are running a four-week trial with ‘loo monitors’ who will stand by boarding gates and escort passengers to the WC before they get on the plane. It all sounds so undignified as well as a naked attempt to boost profits – so why hasn’t the Sky Commodore introduced it yet?
We reckon he’s playing a long game on this one, and will make all passengers pass through a portaloo before boarding, once he’s found a way of collecting and harnessing all of their bodily waste. Possibly as an alternative to conventional aeroplane fuel. Obviously, they’ll have to pay for the privilege.
The era of Ryanair passengers collectively flapping their arms like wings in order to keep the plane in the air is surely not far away…
Another small-time, big-talking airline has gone to the wall, potentially leaving thousands of customers out of pocket. This time it’s Sky Europe, who could probably do with a speck of Rupert Murdoch’s gazillions even though they have no affiliation with the grumpy Aussie’s media empire.
The Slovakia-based airline operate out of Luton and Manchester and have filed for bankruptcy and suspended all their operations, warning passengers who booked directly that there may be no refund for them.
Credit card customers who shelled out more than £100 should be protected however, and are advised to get in touch with their card issuer. Holidaymakers who were due to fly with Sky Europe as part of a package deal should wave their fists in the direction of Atol.
It’s shocking stuff and makes us wonder if the world’s oldest dog died not of old age but from being sickened to his guts at the actions of this disgraceful airline.
In Part 1 of this 3 part series of “Joining The Mile High Club”, we discussed the experience of flying in a bad economy seat. And most of you agreed, having been in worse situations.
So in the 2nd part of the series, my aim is to share some less known strategies and delve into more specific techniques on how to land better economy seats. All with just a little bit more preparation.
The following 10 different steps and strategies are not an exhaustive list, but aim to cover various aspects including researching from Flyertalk, SeatGuru, various airlines, and more.
If you have other methods you’ve used that work well, we’d love to hear about them. Simply leave a comment below. Read the rest of this entry »