Comments on: Survey says PC World worst place to buy a PC. Oops.

By: Mo

Mo — Sat, 30 Jan 2010 19:10:46 +0000

worst customer service.
21 days gaurantee repair
10 hrs in store complaining
20 phone cals to customer service etc
day 42 and still waiting for my “repaired” tv
Dont buy from DSG1 group

By: shocking

shocking — Thu, 14 Jan 2010 16:51:08 +0000

@Terry

I am guessing that you did not take out their “insurance” that is not insurance?

By: Terry

Terry — Fri, 18 Dec 2009 12:02:42 +0000

Bought a HP laptop at my local PC World, it lasted 6 days, on the 7th day the screen was broken. Not externally cracked. Took it back, they could find no external damage but said it must be my fault, and no they won’t send it to HP because HP have no base in Britain.

I have not dropped the laptop or mishandled it in any way, yet mysteriously I have ‘damaged’ it, even though the laptop has not been out of the house. My previous Dell laptop worked fine for years, with lots of handling and carriage.

Unfortunately this seems to be a common problem but I can’t find any examples on-line of anyone who has gone to court over this issue.

Whatever the outcome, I will never again shop at PC World for anything.

By: not shocked at all

not shocked at all — Mon, 09 Nov 2009 12:24:00 +0000

hello people, i work for PC World Peterborough.
we have this shit reputation which does not surprise me at all and thats down to the fact that the company used to employ people who know jack shit, didnt give a shit about the customers and what they think. Just wanted to take the money an not care about after sales.
NOW though it has changed, a bit late obviously but we have a good team an the truth is we’re fucking honest, FIVES is not a tool to help you rip the customer off, some might think that but i honestly use it to just find the solution for a customer an if that means they go home with just a laptop then so be it, i’ll go inform my manager and whats he gonna do? try an start a fight with me, nah dont think so… i’m well aware that people out there have friends, family or colleagues that can help them with the problems, if there is 1. i’m one of them.
I dont wanna go on, im someone who will always speak my mind so if DSGi had continued to go down the shitty yellow brick road to destruction, i’d say something but in all seriousness we have changed an again thats down to having an honest team for once.
Pop in 1day an see for yourself, an for peace of mind come in with no MONEY just incase you think i’m trying to get you to buy something, just have a look at how we’ve changed, the store has changed… specifically to suit you the consumer.
I’m just a regular Customer Advisor so i have no real benefit of backing up this company but i am fed up with being slated especially when i try my best to do a good job.
…!Not Shocked At All!…

By: Ian Forshaw

Ian Forshaw — Wed, 16 Sep 2009 09:00:17 +0000

I am not a big fan of PCWORLD but i do go into my local northwest store because of a nice young man who works in the technical area. he has helped me loads over the years and I always plan my visits when he was in, recently ive been told that he is leaving and just wanted the right people if they read this to know that how he made an old fool understand his computer better and help towards repeat business and that they have lost a asset to thier company. I now have no reason to visit PCWORLD because the staff are pushy and too look very glum. so this is a thankyou to that young man and whatever you doing now good luck.

By: Matt

Matt — Sat, 12 Sep 2009 17:22:41 +0000

Pc World & Currys are two of the worst places on earth. I once used Pc world for a component for a pc build I was doing that was out of stock online. In Pc World it was nearly twice the price, the customer service was absolutely terrible and I felt sorry for the hordes of (mainly old people) that were buying thier sub-par junk. Needless to say I’ve not been back. Currys, similar experience with customer services – returned a faulty Xbox 360 a couple of years ago that was well within 30 days and got treated like a criminal. What should have been a simple exchange, took around 30 mins of faffing about with managers coming down and all sorts – Leave well alone!!

By: Ent Ernet

Ent Ernet — Mon, 31 Aug 2009 00:12:14 +0000

Pay peanuts, get monkeys.

By: Mel

Mel — Fri, 28 Aug 2009 10:11:33 +0000

Barry Scott. Not the one who used to work in training at Tech Guys call centre?
Where can I can in on that cat litter tray business?

By: Barry Scott

Barry Scott — Thu, 27 Aug 2009 21:08:54 +0000

Yes, its all true, both PC World and Currys are a useless mess of a shop, p!ss poor customer service, choice and generally full of staff who can’t tell the difference between LCD / Plasma TV’s and Toasters. I stopped working there when I was offered a much more satisfying carrear as a cat litter tray.

Oh and Ex-PC World Employee if you loved Currys so much, why didn’t you get a job there, did you get confused by the toasters?

“Posted by Ex-PC World Employee | August 27th, 2009 at 1:15 pm

Curry’s rule and you all suck.”

By: jb

jb — Thu, 27 Aug 2009 20:16:02 +0000

john.browett@dsgiplc.com

By: Anonymous cowherd

Anonymous cowherd — Thu, 27 Aug 2009 20:08:29 +0000

FAO Hi From Orange unless you’re on the windup, i find your arrogance amazing. Was the person who served you in currys doing her job? Yes. Well if you’re basing your experience on that then you’ve got no right to slag the place off. If anything, it’s better not having people like you who are seemingly full of their own self importance wasting our time.

By: KPIs or FIVES?

KPIs or FIVES? — Thu, 27 Aug 2009 17:43:14 +0000

I’ve seen one sales guy make 4 times as much margin as another guy on the same hours, but he can lose his job because he has under 5 KPIs (strikes). So the guy making the company 75% LESS money gets to keep his job just because he has the 5+ KPIs! Make sense?

This is where the problem lies:

They think the stores getting 7+ strikes must be using FIVES to give customers what they need. However, using FIVES will result in less strikes because the targets are NOT based on what customers have said they need (e.g. 55% of people do not need or want Norton. Most have free Internet Security software from their IP, or have another license on their recently purchased Norton, or are very happy using AVG/ Kasperski/ McAfee). Instead, the targets are based on these top performing stores that are either full of hard sellers, play the figures with discounts, or are located where people know little about technology and so will buy everything. It’s more likely that the stores with few KPIs are using FIVES to give customers what they really need.

Sacking all the staff with low strikes will leave the stores full of pushy sales people, and no one will want to shop there anymore.

Sadly, I think this will only be realised when it is too late.

By: John

John — Thu, 27 Aug 2009 17:36:26 +0000

With PC World stores looking increasing like a Currys store it will eventually bring about a merge with PC World ending up an area of Currys. The trail of that format is in Weybridge.

By: Dale Harries

Dale Harries — Thu, 27 Aug 2009 16:57:37 +0000

PC World is part of a trend towards simplifying computers and trying to get away from the nerdy stereotype. Sadly this means getting rid of components and “geek” stuff in favour of massive tv’s, the latest laptops in a trendy colour (we don’t need to know the specs just make it pretty) and the latest range of apple macs (see past comments regarding pretty but crap).

As for anyone looking towards the cutting edge or running Linux etc etc you wont find much here anymore. Its computing for the mass market now. Hey atleast we have the internet right?…… Everything is cheaper and finding that exact part is a Google search away (or Hotbot if ya like the ol school!)

Ah it makes me kinda sad when life moves on though. Anyone else remember AOL, Altavista, Lycos, Dialup and Windows 95…….. The days when having the internet made you part of some exclusive club lmao! Even if it was only 56Kpbs!

By: Joff

Joff — Thu, 27 Aug 2009 15:01:15 +0000

Ginger, have you got an email for John Browett?