Selling used stock as new – is it really fair, GAME?
January 6th, 2010 • 63 CommentsWhen an online retailer with offline stores sells both new and pre-used stock, you might expect the occasional dropped bollock and see a pre-owned or ex-display game sold in place of cellophane-wrapped shiny goodness. But six-for-six? Are you sure, GAME? Yessum.
Avid Bitterwallet reader Chris purchased six titles from GAME after spotting the bargains on Hot UK Deals. You’ll notice the liberal use of the word new (large image here):
So that was the order – two copies of each title – and this is what Chris received (click here to see the full-size image):
“Other than the removal of a couple pre-owned stickers to open two cases, this is how they arrived. To be fair, they’re not in terrible condition, but far from what I’m sure most people would expect. And yes, that is a rubber band holding one disc inside a manual.”
Mature addition to a valid argument Paul I see.
‘is it really fair, GAME?’ I see what you did there…thats clever that is
The sad fact is that at those bargain bin prices GAME would have made a larger cut by selling these as preowned…
Here’s the e-mail address of the GAME Chief Executive:
lisa.morgan@game.co.uk
Hope that helps!
purchased a xbox 360 title from GAME advertised as new and yes you guessed it got it unwrapped with know seal on it could not be bothered to send it back because was told it was out of stock and yes i purchased it online.will not be buying again.
Game, Gameplay and Gamestation are ALL thieves and liars.
In the last 2 yearsmy big family and I have ordered many games from them maybe around 50 and over 40 of them were unsealed used looking games with crappy dirty cases, thumbed manuals and dirty or scratched dvds. These people are fraudsters and we will never use them again as they are total robbers!
@ScottC
You are seriously retarded so go back to the GAME shop you work in.
If I pay for NEW I want NEW! I don’t give a DAMN if it was opened because the poor shop staff like you wanted to display it. Give the display copies to your long suffering kids and not to customers who buy NEW.
I buy NEW so I want NEW – full stop! I understand that you work for GAME so I forgive you as I just read a post about GAME staff having only one brain cell combined so now it is clear why you don’t get the point that Paul made. I bought 9 games at Christmas from Game and Gameplay. I PAID for NEW. I received 2 sealed ones and 7 dirty sticky cased games and as these were for presents I could not give the 7 as presents. So yes I hate the game group too.
GAME says sorry for selling ex-display stock as new | BitterWallet
FYI: “GAME sells ex-display stock as ‘new’ – Will refund or replace any non-’mint’ goods bought at Easter”
[ http://www.hotukdeals.com/item/656198/game-sells-ex-display-stock-as-new- ]
BFN,
fp.
ABOUT ONE HOUR AGO I WENT TO MY LOCAL GAME STATION STORE AND ASKED FOR A BRAND NEW PSP GO, THE GUY ON THE TILLS BROUGHT IT DOWN HE PUT IT IN THE BAG AND I PAID HIM £140. I WALKED OUT THE SHOP INTO THE SHOP NEXT DOOR AND SAW IT CHEAPER, NO LESS THAN TWO MINUTES AND I WENT BACK INTO THE GAME STORE. I ASAKED FOR A REFUND AS I WAS PERFECTLY IN MY RIGHTS TO DO SO, THE GUY TOOK THE PSP BACK OUT THE BOX AND TOLD ME ID OPENED IT, I ARGUED I HADNT AND ASKED FOR A MANAGER, HE TOLD ALL HE COULD DO IS TAKE IT AS A TRADE IN AND GIVE ME £60. AFTER LONG TIME, ONCE I THREATEND TO CALL THE POLICE AND SUE HIM FOR ROBBERY HE SOON RELAISED THAT THEY HAD SOLD ME A USED PSP GO, NOT A BRAND NEW ONE,
1: THERE WAS NO PLASTIC BAG ON THE CONSOLE,
2: THE SEAL ON THE BOX WAS DIRTY
3: THERE WAS TOBACCO IN THE BOTTOM OF THE BOX.
I GOT MY MONEY BACK BUT IM STILL FUMING MAD, IN THE MORNING I WILL BE TAKING THIS TO THE HISGHEST POSSIBLE LEVEL AND TO OUR GOOD FRIENDS AT WATCHDOG.
ALL IN ALL I WOULD RECOMMEND NOT TO EVER BUY FROM GAME STORES ONLINE OR INSTORE
yeah I just bouhght a PSP game from GAME online store labelled as NEW for £16, but apparently the copy I received is a damn fucking unsealed used copy with the case heavily scratched, fucking bastard will never use it again
SCUMBAGS!!!!! I came over from the states for 3 weeks so ordered 13 new ps3 games from HMV at my mother’s place. HMV just sent me 13 games and all are in the crappiest state possible. Are all retailers like this in the UK???
Yesterday I bought COD MW3, supposed to be brand new. When I got home it was an unsealed pre-owned copy. The disk was also scratched with the “perfect ring” My Xbox hadn’t done this, as my other games are fine. I was given a faulty game. When I took it back they said I must have taken off the seal, and that my Xbox did the damage so there was nothing I could do. They are sneaky robbing scum. End of story.