Reception problems with Vodafone, network down for 3 million

February 28th, 2011 59 Comments By Paul Smith

admin badge Reception problems with Vodafone, network down for 3 millionIf you’re a customer of Vodafone, you may be waiting a while to make a call, or indeed do anything else with your handset. A fault means that customers across the UK can’t use their mobiles for calls, texts or data services.

The problem has been ongoing for at least six hours; the only acknowledgment from Vodafone that there’s any sort of issue is in the Vodafone forums, in response to a customer.

There’s next to no detail given, only to say the problem is UK-wide; other reports suggest the issue is affecting approximately 3.2 million customers with SIMs registered at the company’s Basingstoke data centre.

The service provider is promising a statement shortly; in the meantime, you’ll have to make do without, or using those phones with wires. Old skool.

Comments (59) Jump to most recent comment
  1. Posted by Sean May 25, 2011 at 5:41 pm


    according to the display im getting signal but im not getting txt messages or able to send them . It takes bout 30 mins to get/send them

    if anyone knows how help this plz tell me

  2. Posted by Joe Hailey May 26, 2011 at 7:59 pm

    Vodafone’s network is in tatters and they’re lying to us when we call them on 191 !!
    Only way to resolve issue is to leave Vodafone and join an Operator who actually cares about their customers. My family have 4 IPhones and 4 Vodafone monthly contracts between us !! We are all experiencing the same problems !! Text messages being delayed by more than 24 hours, (many not even being delivered !!) can ‘t make or receive calls (goes straight to voicemail). Pathetic really, especially the lies and Vodafone pretending that there is no problem !!

  3. Posted by carol June 3, 2011 at 3:42 pm

    i would like to know when the problem is going to be resolved as i am a carer and depend on my people i am on call all day every day .When i got intouch with phones for you they said it would be 48 hours this is my third phone as i care for 2

  4. Posted by musa November 24, 2011 at 11:51 pm

    i even phoned them thinking my handset had a problem, they suggest i send it for repairs, evil people

  5. Posted by Samantha Fry January 5, 2012 at 11:16 am

    We have now had no network for three weeks and Vodafone tell me they have no idea when the network will be working they have said that at l;east for another week or more there will be no network, my daughter is 9 months pregnant and is now trapped in the house and should she go in to labour she would be unable to get hold of her fiancée, my husband and i run our business on our mobiles but as pay as you go customers, Vodafone have made it abundantly clear that we are second class customers so irrelevant, they can give no indication as to when all the local masts will be reinstated and instead all they do is either laugh at you as apparently the ongoing network failure is very funny !!!, be rude or put the phone down, this is some of the most appalling customer service i have ever come across and we are so disgusted we will be taking the advice of he customer service manager who informed me it doesn’t really matter if my daughter cant contact her finance’s if she goes in to labour or my husband and i cant run our business if we don’t like it we should leave, so yes we are leaving and good riddance to the bad rubbish that is vodaphone

  6. Posted by Lyn Howard November 21, 2013 at 3:41 pm

    I live in Tadley in Hampshire and myself and thousands of others in the area have been unable to use your network for over a week now. What is going on? Many people have been in touch with you and are getting no satisfactory answers. If you wish everyone to leave Vodafone and join another company, you are going the right way about it.
    What is the point of having a phone and getting no reception. You are going to lose a lot of customers, if you don’t get this situation fixed quickly and stop fobbing people off with loads of excuses and lies.
    Please get this sorted, we are all pulling our hair out.
    I would appreciate some reply, please.
    Lyn Howard.

  7. Posted by danicali January 22, 2014 at 10:33 pm

    obviously this problem has not been resolved I am absolutely beyond livid after having been made to switch networks from ASDA to elsewhere. I chose Vodaphone because it’s the only network that is supposed to have decent reception in my area. It is 2 weeks now and neither my temporary number or my old number are working, dead phone. I have spent £40 so far on phone calls to them trying to sort it out always lied to always told it will work next day never does also they suggested my phone was broken, evil scumbags nothing is wrong with my phone its vodaphone – whatever the issue is STOP LYING to your customers and get it effing sorted you have no idea how you hurt people when you cut them off I have no landline nobody can get hold of me, this is just criminal and disgraceful

  8. Posted by maurice john waite June 4, 2014 at 5:34 pm

    I switched to Vodafone december 2013. The service has been great untill 2 weeks ago and now its crap, i keep getting fobbed off with doing a hard boot as they call it, sounds like a clog to me. Sad to say each time i phone its a different nationality and they cant comprehend how an English person might be feeling trying to express themselves. Strikes me Vodafone are about to sell out to some other outfit with the best bid,whatch this matter and keep sending emails in.

  9. Posted by Derek Duke September 29, 2014 at 7:18 pm

    After 15yrs +of very satisfactory service now TWO WEEKS ( plus ) of ” no network coverage ” from VODAPHONE @GT. AYTON N.YORKS. Found contacted employees evasive, untruthful ( about “getting back to me ” ) and no indication whatsoever about the real truth of the fault.Know of many others in same area , same boat experiencing varying “tales ” from vodaphone staff /engineers. Do not like companies of this calibre , wife and self saying bye-bye when our credit expires on our PAYGs. 29/09/2014

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