Play.com – will anyone send them packing this Christmas?
December 8th, 2009 • 62 CommentsChristmas time! Mistletoe wine! Dubious packaging far from fine! Yes, as we begin ordering a festoon of gifts from online stores, there will be more than a few prezzies returned after seemingly been packaged by a mentalist. Who can forget the likes of Bitterwallet reader Halflife’s internal hard drive, which was left to rattle around a large cardboard box unprotected, then placed inside a larger box?
Or reader jinkssick’s CDs, sent in a box with no packaging whatsoever? “It sounded like a lego box when I got it”:
The culprit in both instances? Bitterwallet favourite Play.com. The question is, have they learnt their lesson since last year? And who else frankly can’t be arsed to put the effort into making sure your Christmas gifts arrive in one piece? Send your photos and disgruntlement to bitterwallet.com. Bless you, my flock.
Three boxes are better than one, say Play.com | BitterWallet
Play.com Kids presents battered and stuck together with selotape! Returned item but 10 days later no contact. Managed to get hold of them today and they hadn’t done anything about a replacement and have now promised to do something about it. Will see! Ages waiting on ‘phone and very difficult to understand what the person on the other end of the line saying – call centre in Thailand or similar I guess. Will NEVER use again.
i buy games and DVD’s from play.com
they often come in a brown evnevlope that has bubblewrap…..
Is it just me or is the post not showing up? It looks like all of it is missing on my screen?
Hi, just found this here after an quick google search. Neat post you have here! Keep it up!
Ive had the same problem recently had bought a game from playtrade took 2 weeks to arrive i received it yesterday was not happy the jiffy bag was to big and it was ripped and the address label fell off underneath it had a different address???tatty!!! “it looked like it had been reused again again and again”. There was tape around where seal was suppose to be the game disc was really loose i was shocked to see the scratches it was BAD and i had bought a brand new and sealed it was not and it was the wrong 1?. So i contacted the seller got reply saying “they get shipments of stock that they dont check and just send out as new because they paid the bulk” I think play should do somethimg about this thats not the way you sell products i should know im a playtrader myself i send dvds and games as stated the way i sell is by truth and not conning people in proper new jiffy bags and always first class post which has original clear address labels and i dont have problems with lost post or replacements because”I DONT CON PEOPLE”.
Customer sent packing, and a lot of it | BitterWallet
Worst culprit, HP sending a mouse on a pallet
See below link!
http://www.theregister.co.uk/2008/07/23/enormouse/
I order stuff from Play all the time and have literally NEVER had a problem. I think you are getting confused – if you order from Playtrade you are generally buying from people like you, not Play.com. It’s like Amazon’s Marketplace.
Play offer a guarantee via their FairPlay service if you get bad service (or no service) from a Playtrade seller, so rather than wasting time posting stuff like the above, why not use that instead?!
You can only use the fair play guarantee up to 3 times only but to get the best results you should always contact the seller first thats why play have that function on there site and use the fair play as a last resort if you cannot work things out with the seller.
When you order anything With play.com you have to wait a total of 21 days before you can report an item lost but with a playtrade seller just 7 days to report a item lost in the post? so thats why many of us buy from traders instead of play.com you dont have the long wait to report missing/defective items.
But at the moment because of the really bad snow no post at all???
Weird I ordered a hard drive, an enclosure, and a usb drive. all ordered on same day. One package arrives on friday, the other two on a monday. The hard drive was a few times wrapped in bubblewrap, and then the standard cardboard box. Yet my usb flash drive, and enclosure were jsut put in a box just rattling about ha
I have been using play.com for about 5 years now and have recieved a lot of items from them. yes some of the packaging could do with a bit of a re-design for some products but the ouuter packinging of the product is a layer of protection so plays outer box does not really matter. i have never recieved a damaged product from play.com due to poor packaging. and even if i did there returns proces is seemless. if they had a set box for every product they stocked they would need about 20000 lines of boxes. Play.com is always my first look for dvds,blu rays and electronic products and will carry on beign first choice