Anyone who’s moaning about PC World, sort your life out and learn how to work a computer. If you knew anything about computers you wouldn’t have bought it from there in the first place.

Here is my advice for the average PC World customer.

(1) Walking into a store that sells computers and opening a conversation with the line “I don’t know anything about computers” is a stupid idea. This is probably why you will spend the next few years wondering how you managed to spend so much money or such a rubbish computer.

(2) Don’t buy something if you don’t know how it works.

(3) If you’re buying something that you don’t know how to use, you may need to pay someone to show you how to use it, or correct the mistakes that you have made while using it improperly.

(4) Every time you turn that thing on it’s telling you to make Recovery Discs. Stop clicking ‘Remind me later’ and make them. If you don’t, you are an idiot and deserve to pay the £40 or so that a new set will cost you when you need them, haven’t made them and now can’t make them.

(5) Learn the difference between the following: CPU and Base Unit; Monitor and Mainframe; Software and Hardware; Memory and Storage Space; Head and Arse.

(6) Stop wrapping the cable of your AC Adapter around the transformer, it will stop working and you will have to send THE WHOLE LAPTOP off in order to get a new one (assuming that the repair centre don’t deem it negligence and refuse to replace it).

(7) If a message comes up on the screen, read it before clicking anything. If you don’t understand what it says, call up the cleverest friend you have and ask them what they would do. If your clever friend is unsure as to its meaning you should call the police and ask them what they think it means.

(8) If a game looks so good that you are willing to install something that you have never heard of in order to play it, you are an idiot. This also applies to porn and free software.

(9) If you bought your computer over 28 days ago, it will NOT be replaced. Even if you have the monthly insurance thing. Even if it’s the fifth time it has been repaired. Even if your brother works for Microsoft. Even if you misquote the Sale of Goods Act. It may possibly be replaced if you really deserve it, but this comes out of the store’s margin, so they will be very reluctant to do it for you.

(10) If the price on the shelf says £10 and we say £80 at the till, we’re right. It’s not false advertising. It’s not against the Trade Descriptions Act. Please, go to Trading Standards so they can tell you what an idiot you are.

TOM: you’re right i do rely on DSG for business. a fair percentage of my business originally came as a direct result of tech guys screwing up customers’ computers. i had one who was told by the techguys that he needed a new mobo (after they’d held it for nearly a month for testing) when i looked at it he’d installed an IDE cable the wrong way around and it was locking the PC pre-BIOS, he’d unplugged the IDE cable when installing memory, simply turning it around fixed the problem. hardly a new mobo

Wolf349 you absolute goon. I’m a technician at a known computer superstore and anyone worth their weight can point out to you, that IDE cables cannot be placed on the mobo the wrong way round. This might be due to the rather obvious notch in the middle of the cable which fits rather snuggly onto the mobo like a two piece jigsaw puzzle.

Dear god.

I love that people complain about things they haven’t got a clue about.

Discount Seekers: Please, go to Tesco’s, do your shopping, and then complain to the manager that the price is too high, and demand that you get something free as you’re spending at least £25 on bread and milk. Stamp your feet like the children you are and get the spankdown you deserve. Fed up of customers like you.

You want FREE SERVICES? I don’t think so. If you cock your machine up cos you’re downloading porn, or games through limewire, frostwire or any other program with ‘wire’ in it, clicking on every advert known to exist on all the social networking websites… do NOT go into store and demand that the TechGuys repair this for you free of charge. Because it is NOT accidental damage, it is NOT the manufacturers responsibility or ours that you have a ‘virus/malware/adware/crimeware free’ copy of your data to hand at any available point in time. I WILL charge you for being an idiot. I WILL charge you to transfer your data from the laptop you spilt coke over onto. And PLEASE, we can tell that you’re being a prat with your computer. Don’t come in and lie to me about how you use your computer. It’s really very simple. Do NOT come to me when you’ve installed multiple antivirus programs and want to know why you can’t get onto the internet. It’s because you’re an idiot. Sorry, i’ll rephrase that because it’s unfair and incorrect. You’re actually an ignorant idiot, yet you seem to think you’ve memorised the entire Sales Of Goods act or had it tatoo’d to your arse.

Please… try to return Crysis or COD5 (after making an image and ripping off the serial code from inside the case.. doh…) and say that “It doesn’t work!”. If the disc is in perfect condition, take it home and take it up with the computer that’s running far below spec as you’re a cheap-skate that had a computer given from a brother in law who happens to work for Microsoft, yet everything is onboard or or it’s so old that it has a sticker on it saying how great it is with ‘NEW Win95 with 16mb of ultra lightning speed RAM, 33mhz processor with a turbo button to make it 66mhz’ woooooo you go with your high spec piece of shit which hadn’t even heard of a graphics card.

If your game doesn’t run, take it up with the manufacturer of the game and get the appropriate patch for it. OR learn to read the system specifications requirement notice that exists on ALL pc games.

Some cables overpriced? Really? Thanks for pointing that out to me, so don’t buy it and find somewhere else that sells it cheaper. OR just maybe, ask why it’s a little more expensive. There is a difference especially in the Belkin cables which are pretty damn high in the quality area. Go into a Hi-Fi shop and ask why their HDMi leads are over £150. PC Line ones are margin based so yeah they can be expensive, try looking at the online prices and reserve the bloody thing online. You might get it a little cheaper.

PLLEEEAASSSEEE come into my store and demand the shit you want to demand…

The guy I was really p1ssed off about was calling someone a neanderthal and spelling things wrong. If I was to call for hardworking people to get the sack I would check my grammar and spelling.

I have a solid, catholic, Grammar School education behind me. What have you got? Honestly, come on. You called me dude, for God’s sake, are you a character from The IT Crowd and have you got a ponytail with hairbands at 10cm intervals all the way down your back? Wearing a long black trenchcoat, carrying World of War characters.

Actually, probably a Second Life user, yes?

One more thing, you wouldn’t insult me in the street. That’s just a lie to make yourself feel better.

As anon said, staff at DSGi are not on commision – or at the least I know that to be more than true for all Currys staff.

…And the few small incentives that are on are what keep staff going. If you want to have a go at any retailers why not start on the likes of Tesco and ASDA? They pay their staff much more than DSGi and one of the biggest reasons for this is that they absaloutely RIP OFF farmers and leave them living on buttons; along with starving to death and unable to heat their homes of a winter due to not savings.
It’s due to this exploitation that Tesco and ASDA can afford to sell a laptop and get a minus product margin on it.
…But could you go into Tesco and see that laptop on display and working? Not in my local store. Could you go in and ask store staff about the laptop and receive Technical advice and support? Not in my local store.

DSG, however, isn’t in this ‘fortunate’ situation where they are a food retailer and can afford to do alot more with their money. DSG is an electrical specialist who earns much less than other companies.

Also lets clear up the comment someone made after after sale product-support doing nothing for the customer.

My dad got a laptop for his birthday and took out the £6.99p a month product support for accidental damage. The laptop fell off of his knee and SMASHED the screen. 6 days later he had a new screen on his fixed laptop.
He’s just one example, though.

I’ve served countless numbers of people who’ve had their products fixed for a low monthly price and have been happy with the service. I don’t get any more money for selling that service, and nobody else does.

It’s actually sick to see some of these comments on this Forum about companies “should go under” etc. Here we are with unemployment rising and it seems that it is only the British whom could get a medal for enjoying an economic down-turn.

The other type are the ones who seem to know everything about everything .. they tell you stuff that you know couldnt be further from true but you cant argue with them, so you let them take the product only to come back within a few days saying the sale was misrepresented .. only cos they have had a chance to google it and find out theres a better version out!

We dont get commision, we dont get bonus’ .. we are on minunim wage .. we work on average 6 days a week though they keep us on a part time contract (to minumise holiday and sick pay).

Belive it or not some of us know what we are talking about and what we are selling, cos yeah i admit the techguys arnt worth the effort of slaggin off, we fix more iteams in store than we send off cos the techguys take the piss. Do i get paid any extra for it?! NO .. but i do get yelled at by the benefit bum of a customer who thought that if they brought their 6 yr old laptop in from comet id be happy to fix it!

Part of me hopes we do go down, cos then you people wont spend as much time on forums slaggin us on.
Then again if we do go down.. you can shop at comet, i mean its not like theyd put their prices down if they were the only retailers .. Ha!
All of you wishing we go bust, Thanks .. cos it will be your tax paying my way when i sign on!