Comments on: Thousands can cancel Orange contracts after loophole is opened

By: Margurite Yin

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By: Riz

Riz — Fri, 22 Jan 2010 18:31:18 +0000

i took out a contract on 18th august 2009… the changes to policy came about on 14th september, but now ireally wanna cancel. can i still use this excuse to canel? and will this scenario apply to me… would i be eligble to terminate my contract? please reply asap. many thanks x

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Tue, 05 Jan 2010 16:32:15 +0000

[...] 2: Thousands can cancel Orange contracts after loophole is opened [...]

By: melanie cremona

melanie cremona — Sun, 03 Jan 2010 23:02:05 +0000

hello there,

am new to this … but i have just made the biggerst mistake ever . on the 24 th of december I signed a contract with orange ( I was with Voda before always have been) but this time wanted to try a new service . I got a new Iphone and my contract is for 24 months. I have no reception in my house and am having big problems as I work form home.

Do you guys know if I can cancelle it now that it has onlyy been 9 days this contract ?

Thanks

Melanie

By: Peter

Peter — Sun, 29 Nov 2009 21:55:10 +0000

Hey,
I’m wanting to cancel my orange contract now to change for a new iphone contract. I’ve went over my limit for three months, not in a row though one month in between two of them, is there any way to cancel at all?

Thanks

By: ash

ash — Mon, 02 Nov 2009 12:48:16 +0000

i want to cancel my contract ive had it 4 months and its my 5th replacement phone due to software faults!
the customer service is poor one man put the phone down on me
any thiing i can do to cancel
need help want it canceled !
i dont want orange anymore
thanks

By: Pete

Pete — Wed, 21 Oct 2009 10:53:30 +0000

Well…. had a call from the Executive Office this morning (following my email to the MD of Orange) and they still can’t do anything, but they have dropped my monthly bill by £5 a month as a gesture of goodwill.

Now I just have to wait for the iPhone 3GS to be available on Orange PAYG, and the Sony Ericsson W995 will find itself on eBay!!

By: Pete

Pete — Tue, 20 Oct 2009 15:32:36 +0000

Orange… what a nightmare…

Stuck in a 24 month contract which is only 3 months old, tried to speak to them about having a ‘deal’ on an iPhone 3GS, and got the reponse of ‘tough’

Just what you want to hear when you have been a loyal customer for 10 years, spending on average £50 a month….

Customer service, what customer service??!!!

By: RATTY

RATTY — Sat, 17 Oct 2009 14:26:34 +0000

@ Danny your a few months too late, I dont think there is anything you can do. I must say Orange were very quick to change things round.

By: Danny

Danny — Tue, 13 Oct 2009 15:12:38 +0000

I just tried to cancel my contract and the customer service rep told me that they were not making any changes and that they stopped canceling contracts in june. Any ideas on how to get around this? Cheers.

By: Mark

Mark — Fri, 02 Oct 2009 14:54:27 +0000

yay i received my cheque from orange today for the measly sum ov £2.66 but hey better in my bank acc than theirs eh

By: Louise

Louise — Mon, 28 Sep 2009 12:57:16 +0000

@Mark

Thanks. I also had problems getting through but used the guise of “buying a broadband thing” to get through and the nice lady said that a cheque was being issued to me as they owed me £21.23. not had a statement but oh well, can’t grumble.

Have just paid it into the bank today. So not only did I get out my contract early, they paid me!! Fantastic. Thanks to all on here for your help.

By: RATTY

RATTY — Wed, 23 Sep 2009 09:21:28 +0000

THIS IS FOR PEOPLE HAVING PROBS WITH ORANGE AND IF YOUR FED UP WITH CUSTOMER SERVICE PEOPLE DO THE FOLLOWING………

So, you’re fed up dealing with “Customer Services” on general-purpose contact e-mail addresses. Are you not getting replies, or not getting the replies you want? Time to take it to the top! Chief Executive Officers (CEOs) are very reluctant to publish their e-mail addresses. This page attempts to redress the balance by publishing the e-mail addresses for the CEOs of some UK companies, government and other organisations.

Some tips when e-mailing:
Be polite
Keep the information concise and to the point
Include customer reference numbers or invoice numbers, if applicable
Include a brief history of the issue, if applicable
Do not accept being passed back to “Customer Services” or elsewhere within the organisation
Insist on a reply from the CEO
If you’re working as part of a campaign group, send a personal, individually-created letter. Letters which are cut/pasted from a standard template will invariably receive a standard template response in reply… Good luck with your enquiry!

HERE ARE A FEW THINGS YOU MIGHT FIND USEFULL! ;o)

Orange Tom Alexander, Chief Executive Tom.Alexander@orange.co.uk

executive.office@orange.co.uk

Orange Centre Office
The Point
37 North West Road
Paddington
London W2 1AG

HOPE SOME OF THAT HELPS )

By: gabby!

gabby! — Tue, 22 Sep 2009 11:54:17 +0000

Hi guys! I took out a contract in Jan 08 and upgraded about 4 months ago, the new phone they sent me was broke, since then i have had SIX broken phones sent to me, so i took out the contract for a sim card basically, (im paying for unlimited internet which i cant use on the phone im borrowing off of a friend) I havent been informed of any changes, but my phones have been broken so I may well have when i have been putting the sim in to check if the phone has decided to work! So can I cancel? Surely I have enough grounds to! Please let me know they want £400 for me to cancel!!!