O2 warn against error that means strangers can hear your calls

February 14th, 2013 7 Comments By Mof Gimmers

Picture 22 O2 warn against error that means strangers can hear your callsIf you’re a customer with O2, it might be a good idea to not talk about anything too sensitive on your phone after a problem that meant strangers were able to listen in on your calls.

‘Crossed lines’ meant that third parties have been connected to various calls, while not being heard themselves.

“While on the surface this may seem a minor inconvenience, there is a risk of having your private or financial information overheard and suffering a loss on the back of it,” said MoneySavingExpert.com githamper Martin Lewis.

“Until O2 sorts itself out, the sensible precaution would be to think carefully what you say if you’re speaking to someone via the O2 mobile phone network.”

O2 say that they fixed the problem on Tuesday and that there had been no further complaints about people being able to hear conversations, silently. Like anyone would know there was something to complain about in the first place.

Comments (7) Jump to most recent comment
  1. Posted by Jack Of No Trades February 14, 2013 at 5:41 pm

    Really glad I’m not on O2 anymore but should I complain anyway? Just in case.

    And what’s a githamper?

  2. Didn’t this use to happen all the time to landlines in ye olden days? Nevertheless I’m shocked, outraged and appalled.

  3. Posted by badger February 15, 2013 at 8:46 am


    I can’t wait to hear all that.

  4. Posted by loafer1946 February 15, 2013 at 9:44 am

    So, they are offering a retro service, like the 50s when lines were shared.

  5. Posted by Boogaloo February 15, 2013 at 10:58 am

    This happened to me last week – I am on Vodafone and I listened to a coversation which was really weird

  6. Posted by Sicknote February 15, 2013 at 11:42 am


    I sat behind a sub-Saharan last week on the train who was arranging a loan on the phone and pretty much gave away all his most sensitive information to a packed train.

  7. I received an sms from O2 to tell me my phone usage was well in excess of my regular calls of some £20 per month. On the 6th Feb some 17 calls over a complete day call were made “from my phone” to a number in Venezuela totaling £511. In the next few days another £150 was added and then another £450 total £1110 + O2 say it was me making the calls and have taken the money from my dd account. My call history show only 4 calls were made by me and 6 texts, but they claim I deleted the call history. I have contacted the Ombudsman as O2 have told me my contract makes me responsible for the calls. Help!!!

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